Amazing staff... The cleaning lady was very nice went over and above to keep the room clean with fresh towels and sheets, if we wanted them otherwise she didn't bother us when we had the do not disturb sign on the door ...The room was very clean from the get go with an amazing balcony that overlooked the heart of Gatlinburg... Everything is pretty expensive in the area but The Chalet Inn gave us a great deal for our 4 day get away ... This was my wife and I second time staying at The Chalet Inn ... We rate it 5 stars both times and we will be back !!!

What i didn't like was the pool wasnt open yet in April with 80° days

The people were friendly. They responded politely & quickly when I expressed concern. The facility was clean. We had a good view of the mountains. The hotel is in process of renovation.

Construction was being done while we were there so some noise was evident. There was no continental breakfast provided at Chalet Inn as is indicated on the web site. I did receive breakfast at the Econo Lodge BUT was never informed this was available to me. Also there is no staff in the office at Chalet Inn. You must check in at Econo Lodge, down the hill. I experienced problems with my TV Cable Connection. HOWEVER, When I called, they (Econo Lodge) responded Quickly and eventually provided a different room for us still with mountain view - No fireplace. Also when I booked on booking.com, I paid extra to have Hot Tub access. There is no hot tub that I saw.

It was very clean and comfortable bed, lots of room and a beautiful Mountain View. Bedroom/living room combo was huge as well as the Dining area was separate and tons of room with a microwave and mini frig. Large large closet. Huge bathroom was very nice to have. Toilet and shower/tub combo was in separate room so you could have privacy.Its not fancy or luxurious by no means but it is very comfortable,clean and quiet at night. A little bit noisy in the daytime because they are working on building townhomes.

It does need to have ADA rooms with walk in showers . And more ADA Grab-bars to prevent falls

We came in very late/after dark. The area we stayed in had construction vehicles and closed access. Can not check in or out at the actual Chalet, must drive down a seemingly treacherous one lane road to go to a Choice hotel for check-in. Too dark to see anything but the long ramp we had to walk down to get to our room (215). We were very unhappy. HOWEVER, when we got into our room, sat on our balcony, saw the stars & bright lights we felt better. When we woke in the morning & had coffee on our balcony, we were even more pleased with the view, the gardens & the pool & surroundings. Our suggestion - don’t check in after dark!

See above

Location and the person ho working on the office, very friendly professional and courteous

I did bucket and pai a the luxury double room,1 mont before arriving ,but I was located on a generic or regular room,half of the size,and very little balcony and very limited viu,thas sun thing very disappointed,buth ,all the effort the gentleman on charge of the office, make us no feels so bad,and we was available to have a grate time anyway... I will estay on the chalet again ,but thes time I will communicate with the person on the office before I'm starting my trip... Tanks Mtr from Bombay India The site was under construction,wish it wasn't pretty,buth progress need to be always accepted

We love the Chalet!! Stayed there 4 or 5 times now. The facility is exceptional in itself and the location is a plus. It's always very clean and quit. The peace and quit are worth every dollar spent to stay there. I just hope their prices don't start going up with the construction that is going on behind them. The staff is so friendly and caring. We had a little problem with a remodel going on in the room next to us but all it took was a call to the front desk and that was stopped. The pool and surrounding area is exceptionally well kept.

The room next to ours being remodeled on a Sunday morning. But the staff members put a stop to that as soon as we called them.

Love the location and the staff are friendly and attentive.

Dark spots on most of the towels. Tub didn't drain well.

I upgraded to a mountain view and it was worth it! The view from the bed was breathtaking. The room was spacious, friendly, and held some of the vintage charm. It had a tv, but I didn't have any need to use it. The mini fridge in the room was also nicely sized. It's also not a long walk from the River Rd or the Parkway.

The only thing that was a problem was the nearby construction, but that's not the hotels fault, and would go away when they finish it. The workers stirred up a lot of dust the made my car very dirty, but I just washed it off when I got home.

Very spacious room. Clean and comfortable.

Room didn't exactly match the photos. Photos showed a jacuzzi tub. It was a standard tub.

You can tell that the property is older but other than that, we had a great experience. The view from the balcony was breathtaking! We actually booked with Chalet Inn in August 2022 and liked it so much, we booked for this trip too without looking at other hotels. We will be back!

Everything was great!