Clean room and bathroom, coffee and water offered in the room, delicious breakfast buffet and friendly front desk staff. Coffee from the breakfast can be taken for to go. The hotel gave us two welcoming drinks.

The location was a bit far but it’s possible to move around. Service buses can take you everywhere and to the Hamburg Altona train station. No body lotion was provided in the bathroom. It would have been nice to have it as an amenities. The man, who I think he is the manager or the maitre of the restaurant because he was wearing a blue suit, could behave more friendly. He was maybe stressed, but working in the hotel sector, requires empathy, attention-to-details and service skills.

Staff were very pleasant. Room from what I remember had everything you needed. Bed was comfy. In a quiet area so no problems with sleeping.

From memory, it was quite far from public transport - certainly for Hamburg. There's not that many local amenities either besides a cafe 10 minutes up the road, McDonald's or a nearby petrol station. Room was quite small from memory but no problems with the content of the room as previously mentioned. This review was completed a few months after the trip so might not quite be right regarding public transport.

Lovely friendly feel, lots of space to sit downstairs and relax. The rooms were light and airy with plenty of space. The bathroom was a good size and the shower was powerful and hot. Good choice at breakfast with plenty of seating. Staff told us about the public bus routes and we used the transport system throughout our stay.

Bit of a mix up with our room but this was sorted and the staff worked very hard to do this.

Well maintained hotel in a lively area. Spacious parking space, clean room, good breakfast, super friendly staffs. Everything was just perfect. definitely will come back. One big positive different between this hotel compared to other is Firdha & Nikola, the front office staffs. Both serves us well, give suggestion of what to do, super friendly and kind. They deserve a raise :)

nothing. everything was just perfect

For 2 adults and 1 kid we got the largest room of all, very spacious, two showers, nice and clean with functional interior. Very good breakfast/ large variety.

Some negotiation was needed with the personnel who wanted to charge more for the stay then what booking.com had offered. Service was limited in the restaurant/bar in the evening.

Staff is really friendly, by the time we have arrived (around 1pm) the room was already avaiable (the offcial time is 3pm). Breakfasts are really great, I also like the idea of skipping cleanings with vouchers. Great initiative! The room was really spacious - we had a lot of space with an additional bed.

The online ckecking didn't work properly - the information was in the system, but the room I selected was not there, so, I've lost quite some time (the website was super-slow).

Breakfast was exceptional - catering for every taste and the produce was really good. You could even pick up things like extra milk and coffee for your room - should you run out. There were lots of hotel facilities and they were well thought through - even a shoe cleaner in the lobby. Staff were friendly and the prices really fair for what you get. We had been left stranded due to a flight cancellation and the staff were so supportive. We found a diamond... when we were left scrabbling around for a hotel.

The location is a little walk from the nearest metro - but not too far. About 10 mins.

Was a wonderful year end vacation at NH Hamburg Altona , staff was very professional & courteous! They addressed every need of us which made our stay very comfortable! Special mention to Felix at reception who is a real embodiment of great customer service!!!

Overall had a good stay, if you are looking for a place in Altona definitely the hotel to stay in. Hotel had very good breakfast, nice bar.

Wish there was water in the room, and hotel room service worked for 24/7

Clean and attractive room. Comfortable beds. Good shower. Helpful staff who dealt well with a couple of minor problems. Enjoyed the breakfast - especially cooking egg dishes to order.

The chairs in the bedroom weren't particularly comfortable for a smaller person.