Amazing hotel. Great location. The breakfast is unforgettable

The location is excellent for getting round. The staff were truly exceptional and service oriented. Asking them for coffee places and they would suggest some outside even though their own cafe was excellent. Very friendly concierge as well. They facilitated our bicycles being delivered and no issues at all. I was out at that time.

Wish the rooftop bar was open days.

One of the most pleasant experiences I’ve had. The staff was AWESOME, excellent food in the restaurants - especially enjoyed the breakfast. Very nice location and hotel very safe. Would definitely recommend this property.

Had double-double (for two people) but only got one glass, one washcloth, one hand towel (first day) and only two bath towels.

This time I got a better room - more space and a nice walk in dressing - overall this time things were much better for my stay

The one thing is the water refill is very annoying as you need to take the bottle and go to the corridor and refill your glass bottle that does not fit in the machine- bottle is bigger than the space for it - I suggest to replace it with more adequate bottles

The staff was personable and very helpful. The food was really good. The hotel was clean and modern. It wasn't in close proximity to major tourist sites and activities, but the location of the hotel appeared to be quite safe and provided a nice escape from the hustle and bustle of the city centre.

Extremely helpful and friendly staff.

The door in the accessible bathroom has no handle so it's very difficult to close it, more so for a person with disabilities. Furthermore, it would be good if the bed in the accessible rooms wasn't so tall.

breakfast food area was too cramped, people getting in each others way. Not obvious what was available and what you could order Needs door on toilet, not sliding door on outside area some loose fitting in room i.e. shower handle loose

Best Hilton I’ve stayed in. The executive lounge on the second floor was a bonus - excellent service and facilities.

Nothing

Pretty much everything. Bogota had no water but the hotel had sufficient reserves, which made a huge difference.

The drain of my bathroom's sink was clogged. I told staff.

The location, professionalism of the staff, and attention to security in security-challenged Colombia stood out.

No issues.