The room is nice, I love the unblocked view of the sky, me and my sister really enjoy staying in the hotel room and marvel at the sky view! The location is good, and a good value for money.

...the cleanliness can be improved, there are fine dust scattered at the kettle area, the tv screen and on table tops...it can be very dangerous for people with sinus issues or dust allergy...since we spend a lot of time in the hotel room, it'd be very nice to have it sparkling clean. It would be nice to have a clear instructions on how to use the phone, there are times we want to call the front desk but failed, the e-request QR code provided was useless, maybe a regular updates would be nice

Location

We stayed 2 nights . The second day when they clean the room , the cleaner did not clean 2 2 cups we used to make tea. The used bag still in the uneashed cup . They also did not give us our drinking water . The toilet paper is small and we have to asked for another one . Most hotels put a spare one in the room . The room phone is out of order and I must make a trip down to inform them that I need toilet paper .

Location is great, staff were friendly helped to change the kettle as the original one in the room was dirty.

The aircon wasn’t cleaned properly, a lot of dust coagulated in the vents. And the bathtub drain smelled very badly

big tv size is v gd. breakfast - we were late, so some foods were gone. gd if we can have morning calls so we reach there earlier.

bed - the blanket made me itch. fridge was empty. thought there would be some drink options there. esp if we need to drink something late at night.

Staff Salman did not read my request and gave room which was the one that I had requested . Straight answer to my face with an attitude telling me the hotel rooms are full. I have made full payment upon booking. I don't mind giving up the request if he spoke to me nicely without showing his attitude behaviour. I'm so upset with the service now at the front desk. Last time all the staff were friendly but nowadays I gave a poor rating for the staff at the front desk. And the lift was so slow , we gave up and took the service lift.

+ Gigantic bed + Clean and spacious room + Superb water pressure for the shower + Consistent hot water + Located in areas with plenty of food and shopping options + Friendly and nice staff who are ready to assist you whenever possible

- Cigarette smell in the middle of the night. I am not sure if someone is smoking outside or if smoke happened to enter through the vents - Manual control for aircon - Decentralised light switches -> have to walk around the room to switch off the respective lights before going to bed.

As always, location was great, parking was easier this time round with ample parking lots available, even has complimentary parking available. Waiting time for lifts are not as terrible as last time, love the express checkout which is so convenient. Requested for connecting room and although I booked the hotel quite last minute (just hours before heading over), they managed to get a connecting room for me. Glad to see any massage place that open till 2am just below the hotel, unfortunately we have already made other arrangements so unable to try it there, will definitely try next time!

Saw a small bug upon checking in, but after getting rid of it, I did not see any other more. Dinosaur swim area are now chargeable, even for hotel guest (Signboard shows RM20/pax), which is such a pity as my kids was looking forward to playing there, but as I only had a short morning to spare, it's not worth to pay for entrance.

what went well.. 1. I Stayed for 2 nights and generally the room was good and clean, and the water for the shower was superb (strong water flow. 2. the facilities, especially the gym are superb but the TV was not working. suggest if the gym is located in front of the recreation place rather than at the end of the recreation place. 3. the hotel location is good, there are a lot of restaurants surrounding

1. car park is located in the commercial shopping parking lot and no reserved parking lot for guests. This creates inconvenience for guests searching for a parking lot that is near the hotel lift.

The room has improved. Cleanliness has improved. Lifts are faster now.

Foul smell from the toilet.

It was a great experience staying at KSL hotel. The hotel is very convenient and nearby the KSL mall only which allow us to explore the area more. The room is clean and the staffs are friendly. Breakfast are awesome!!It's worth the money.