• Receptionist: Good attitude, though a warmer smile and more approachable demeanor would enhance the experience. • Amenities: Small packets of makeup remover and face wash are available at the front desk, which is a nice touch. However, the placement of the basket directly in front of the staff made it slightly awkward, as it could give the impression you’re seeking assistance when you’re just grabbing amenities. • Room Cleaning: Daily cleaning was thorough and kept the space clean and comfortable. The bath tub was spotless, with no stains on the edges, which was impressive.

• Bath Towel: Too small to wrap around the body comfortably, which can be inconvenient. • Coin Laundry: It would be a great addition for convenience, especially for longer stays.

The location was great. It was close to Hakata Station (a 5-8 min walk, I think) and it was like a 5-minute taxi ride from Fukuoka International Airport. There is a Family Mart next to it, and was very near ramen places and drugstores. The staff there speaks English enough for us to understand each other. They were also thoughtful enough to give each of my kids a kit that contains bedroom slippers, a duck sponge, and toothbrush. So cute! Too bad we weren't able to experience their breakfast buffet due to our hectic schedule.

I wish there were rooms with 2 queen beds especially for families with little kids.

Location is nice - 5-10min walk from Hakata station. I realised next time I may prefer a hotel in the Tenjin area as I spent most of my time there eating and shopping. Need to keep an eye on last train times - my partner and I ended up needing to didi 10min (vs 30min walk) due to a late supper. Room is very spacious for Japanese standards, however feels abit plain, nothing extraordinary. One thing I noted is that you need to turn the switch on for the whole room in order to turn on the bathroom light - this meant waking my partner up early morning with bright lights when I needed to use the bathroom.

We stayed a second time at this hotel at the end of our trip. The 2nd stay was equally good and no major complaints or issues. We made better use of the lounge this time and the kids enjoyed using the tokens to help get us glasses of wine. We also tried more of the breakfast options around which was nice. Also, if you are traveling with a bigger group and require a large taxi/van, we recommend asking the hotel for help booking a few weeks in advance of the date you need it. Otherwise, just use the GOTaxi app to book a few taxis when you need them. The taxi will arrive within a few mins.

There wasn't really anything wrong with the hotel, service or stay. The only things that we might recommend are: we thought the rooms would be nicer without the carpets under the beds. And, it still felt that the hotel was a bit understaffed.

Location opposite a small park and a short stroll to the main train station, impressive building (and reception area space especially), excellent bathroom (very spacious) although the shower controls were complicated. Shower pressure very strong.

Bedside tables would have been nice as the storage ledge above the bed was a little high. The bed reading light shone directly down onto the middle of the bed, not where it was needed. No hooks/ hangers in the bathroom. More instruction lists in English?

Great place to stay for traveling, walking distance to Hakata station.

Too popular, hard to make booking during peak season. The staff on the front desk could be more proactive in helping the customers. We tried to leave our big luggage after one night stay in the hotel, but we will change to another hotel on the day after. The staff just told us that they can’t keep our luggage overnight since we don’t have bookings after today. We could understand that, however, the staff should know that we will be continue stay in Fukuoka, should let us know or offering luggage forwarding service. We are completely ok to pay a fee for that. We ended up traveling with two huge pieces of luggage to Yufuin today and we are returning to hakata tomorrow.

I booked 3 nights different Chapters and the receptionist took the initiative and upgraded me to the biggest room.

I’m most puzzled and dismayed that the hotel owner and designer placed the tv perpendicular to the bed. The tv cannot be shifted and it faces the toilet door. A staff came to my room and explained that this design applies to all the rooms. So essentially, no one can watch tv from the bed. My husband had to shift a sofa and sit outside the toilet in order to face the tv. I couldn’t view the tv from the bed. After the first night, we gave up watching the tv. This is so absurd. If you love to watch tv, don’t book this hotel.

The room was super spacious Staff are really nice and helpful Great location

1. The lighting in the room was a bit too dim and the lighting system is a bit old fashioned to operate (a master switch to turn off all the lights by the door but you can’t turn other thing back on if you are in bed) 2. With just one room key can be quite annoying if one of you needs to head back and forget about the room key. 3. First ever time that I asked for extra pillow at the front desk and they give it to you straight away instead of bringing one to your room (efficient but weird)

The library lobby is impressive and I really found several books I am interested in. The room is very spacious and quiet.

In the room there was a mobile phone for the clients to contact the front desk. At the first sight we really thought it was someone else's phone left in the room. Since we need to use the socket we took this phone off its charger, and it makes a huge noise at 5 am as it is running low on battery. I think this can be arranged better, e.g.to put on a sign or something, saying it is hotel facility and don't remove it from charger etc.

The rooms were spacious by Japanese standards and very clean. The beds were very comfortable. They provided amenities like facial cleanser and moisturiser, which is less common. Location wise, it is about a 7-10 mins walk to Hakata station and a 15 drive from Fukuoka Airport, very convenient.

Nothing really, but I felt it lacked the omotenashi that I’ve experienced in other Japanese hotels. Ie rejecting a single bag for storage because the other party had not arrived. Not following up on a restaurant reservation because it was full.