Big spacious room with pretty views. The private open-air bath was clean and used constantly. The hotel lends yukatas to wear around the property and they’re cute and comfy. Food was delicious and super filling.

I wish there was free water alongside the free soft drinks and alcohol. I was confused getting to the hotel since there’s 2 stations named Tonosawa. I took a bus to the hotel the first night and almost got hit by a car crossing the street lol. Use the local train station instead

We booked one night in a room with a private bath. The experience was fantastic. We were welcomed by friendly staff at the reception, who explained everything in detail. You can pick up a yukata that you can wear at all times in the ryokan. The room was spacious, with two futon beds and a 3-tatami space for lounging after a bath. The terrace with the bath was closed from others' view by a wooden fence but you could still see the greenery nad trees. The dinner was superb. We ordered an extra sashimi set and it was almost too much to eat in one sitting. The signature grilled sea bream was delicious beyond telling. You can walk to the ryokan from Hakone-Yumoto station - although the hill may be a bit steep for some and it may be very difficult with a large luggage.

We only regret not staying longer. Tonosawa Ichinoyu Shinkan is a fantastic place!

My husband and I spent months looking forward to a hot spring experience in Hakone, and this one really delivered! I have tattoos so I knew I couldn't go to a public bath -- we got a room here with an open-air bath and it was absolutely incredible. The bath itself is so warm and comfortable. We loved the futons, the tatami floors, the kotatsu, and the beautiful stained glass windows in the room. Dinner was a feast for the eyes and the stomach! I told the hotel ahead of time that I don't eat red meat and they adjusted the meal accordingly, which was very kind. Breakfast was just as good, with some Western options included in the buffet. We also loved the free drinks in the lobby!

The hotel was a little hard to find/get to. We took a bus from Odawara station, not knowing that we'd have to walk on the road and up a mountain (with our luggage) to get there. I wish we had been given more information on how to best arrive (like taking the train where you get to walk downhill to the hotel).

We had one of the onsen rooms and it was fabulous, very clean and new, exactly like shown in the pictures. The booked dinner was amazing as well, they were able to accommodate special wishes and it was a very luxurious experience.

The location is a bit remote, we found it easiest to get there by train - the station is about as far away as the next bus stop, but you don't have to walk up as many stairs and have a more even surface for rolling suitcases.

Location: in the forest, at small distance frome the village but near the train station. Neighborhood is very calm. The Access to the hôtel IS an aventure, (especially with big luggage it can be very physical) , but the walk IS very nice. The hotel is clean, well decorated, the staff IS helpful,kind and vey reactive. Traditional style room, it has all what it takes for a good stay, the private bath IS very nice. It Can be tight with large multiple luggage. The star of the stay IS dinner: Classy, very tasty, authentic. The breakfast (japanese style) IS very good.

Nothing. All was perfect for the stay

Booked a room with private onsen. The onsen faces the mountain so it felt like we were in nature while soaking. The kaiseki dinner was pretty good too. Not as exquisite as the higher-end ryokans but the food was nice, with free-flow alcohol.

Small matter but the room looked a little too modern so it didn't have the old-school ryokan charm we were looking for.

Very clean big rooms. We had the one with private onse. Very good, tasty restaurant

The onse is on all the time. In the night the gentle bluster disturbed me, so I did not sleep well. But for others in the family it was not an issue.

The rooms are quite traditional and quaint and it is in a very quiet area. It is a little removed from the main area, but it is a 15 minute walk away from town or you can get the train up, and then it's a 5 minute walk We didn't try the public onsen, but had a private one in our room and it was lovely. We ended up having dinner there and it was an incredible meal for great value in our opinion

The room was a little dusty, but that was our only complaint.

The overall experience in at the location was splendid. The helpfulness of the staff, cleanliness of the rooms & both private & public onsen were fabulous. The spread at the breakfast was also good. Overall a Must Stay for tourists planning a visit to Hakone

The approach to the location at night is a bit tricky

The kaiseki dinner is great. A variety of food, good tasting and generous amount. In room onsen is really a bonus (though a bit small, enough for 1 pax at a time). The public onsen (close and open) is nice! Have unlimited free drinks at the reception area, which is really a nice gesture.

This ryokan is a bit old. Though still has its charms, but the room could use some upgrades to make it more comfortable.