Our stay at Tokitotoki was simply exceptional and made the highlight of our trip so far in Japan. This is by far the best hotel me or my husband have ever stayed in- and I have been in many 4 star and up in Europe. The staff were welcoming and their help always exceeded expectations. The hotel is impeccably clean and in very good condition. There are free soft and alcoholic drinks and snacks available throughout most of the day and the mealtimes are simply exceptional. The evening meal always consisted of a sashimi boat, steamed food buffet and main meal. The tajima beef is the standard main meal, but since we stayed for 5 nights, the chef varied our main meal each day. The hotel even brought in specialised chefs to cook meals for me and my husband, which gave us the opportunity to experience exceptional Japanese dishes which we have never tried before. Breakfast and afternoon tea likewise varied throughout our stay. It is clear that the staff are always thinking of how to make the guests as comfortable as possible and as a result the whole experience is absolutely luxurious, relaxing and refreshing.

There were no improvement points.

Great location - we had an amazing stay here - the staff were so friendly and made our stay enjoyable and they were very accommodating. There were lots of snacks and drinks available to use throughout the day. Rooms were very clean and had a lovely ambience and view - the beds were also very comfortable.

Breakfast and dinner were included, which was great. Dinner times could’ve been a bit more flexible, but the main thing was there was just too much food! Normally that’s not a bad thing, but we felt bad wasting it since we couldn’t finish everything!

My husband and I stayed here and will likely be talking about it forever. It was so comfortable and the food was fabulous. We loved everything about this place. Plus, there are two private onsens on the property. We used these a couples times during our stay. The translation of this site can be confusing. It says “shared bathroom”. The property is referring to the two rooms they have with baths (private onsens). All the rooms have private restrooms or toilets with sinks. To bathe, you go to the private onsens on the property or any of the 7 public ones. All the locals bathe at the public onsens.

The property is wonderfully designed and well kept. The guest rooms are wonderfully cozy and are spacious. The third floor viewing area is spectacular. The views of the canal, the interior design, and the food left me speechless. And the staff, they were unbelievably kind, polite, and attentive. They make you feel at home and ensure they explain everything to you in great detail.

Lovely staff & amazing food, very attentive, charming & interesting space.

The dining being on low 'coffee' tables but seating onsofa only (can't sit on floor no space or cushions) makes for awkwardly/ back pain leaning over to eat. Apart from that it was a perfect experience! One other note is it is NOT handicap/bad joints accessible: rooms & dining accessed by narrow stairs only, (not a critiscim of the Doki Doki itself). This is reality of ancient buildings in historical area not being able to alter for modern accessibilty, so please be aware if does not match your needs.

Amazing Ryokan experience in walking distance of the train station and all of the onsen. The staff were extremely friendly and attentive. They answered any questions we had and the food was amazing. The dinner was a highlight as the amount of food and drinks were endless and all excellent. Highly recommended. I would definitely stay here if I return to Kinosaki.

The hotel is spotlessly clean, its very beautiful and the food are great, the staff are nice and friendly, the private bath onsen is very good too. The location is excellent and easy to find.

The 10am check out time is slightly early. The water basin in the room is a bit shallow, its easy to spill the water out and the hairdryer is a bit too close to it.

The small and intimate feel of boutique accommodation, charming staff, location, and generous array of drinks available for dinner and late into the evening that were included in the price.

It was a surprise that the accommodation didn’t have its own parking. There was public parking close by and plenty of spaces on a week day, but could it be problematic during busier times?

Really comfortable room, lovely private onsen rooms and incredibly welcoming staff. The meals were prepared with great care and attention to detail.

It was sometimes a little bit difficult to understand the Japanese language signs at the buffet, but Google Translate helped.

Everything exceeded our expectations. We prefer the bath at this hotel to outside ones! Only one couple stayed other than us, so the staff were very attentive. We were fortunate.

The humidifier wasn't working properly even though the onsen water for the machine was supplied, I woke up with a sore throat the next morning.