The room was large for a Japanese room and the beds were very comfortable. First time staying in a ryokan. The price was worth it because we got free access any time to all the public onsens. If we had to pay, it’ll be JPY500-1000 per session. The ryokan also has 2 onsens for more privacy. When we were using it, no one else can come in. Was good “practice” for first time onsen users like us. At the ryokan, there is a Michelin star Tajima beef restaurant-reasonable prices for Michelin star. Tajima beef is same as Kobe beef but cheaper cos not so famous. Free breakfast at the cafe downstairs was superb. We can sit for free at the cafe downstairs from 4.30pm-7pm and get free drinks including wine,beer etc Location superb-5 minutes from Kinosakionsen Station, 10-15 minutes walk to any good restaurant. The staff were so helpful and the receptionist speaks English. WiFi a bit slow but I don’t think it’s the ryokan’s fault cos Kinosakionsen is a small town so may not have many towers. Will definitely return again and again. Very relaxing holiday

Nothing

Amazing stay. Absolutely blown away by this wonderful place. Traditional room which was extremely spacious (almost felt like an apartment with a bedroom, toilet, balcony, sitting room). The onsen on site is private with no extra cost or booking required and was wonderful. Traditional yukata to wear with wooden shoes and overcoat as required. All onsens close by and walking distance with access from check-in time to 1pm on check-out day! Some of the onsens are open until 23:00 so even if you get there later you can still enjoy. Downstairs lounge with complimentary drinks was an unexpected bonus and they also catered to vegan and vegetarian! Overall the first days of our Japan holiday the bar was set extremely high. Our only regret was not spending longer at Koyado Enn!

Nothing - all was incredible.

A perfect traditional hotel in this lovely spa town. It may seem a bit pricey but it includes a magnificent dinner (some of the best beef I've tasted), a free bar in the early evening, and free access to all the onsens in town, as well as yukata etc to visit them in. I had a traditional room with western beds, the ideal compromise for comfort and style in my view. Don't forget to visit the in-house onsen as well - very nice indeed.

Such a great place, a strong recommendation. Room was big and decorated in Japanese style according to traditional house. Staff was friendly and if English was an issue, they used a google translation and no problems. Good breakfast and a nice happy hour with free drinks. The restaurant was slso great, specialized to beef dishes. Short walking distance from the railway station.

Breakfast was served at the café at the bottom floor, you get a full tray of delicious food! Café here also had happy hour later in the day for hotel guests! Hotel staff was amazing, our tatami room was amazing, and they carried all our luggage for us! At some point I lost my passport, and the staff went out of their way to help me find it. Truly wonderful people. Hotel also has two private onsen baths, and we tried them both! No reservations, just wait until it's available and try not to occupy it longer than 40 min. You also get yukatas, obi belts, haori jackets (if it's cold), tabi socks and geta sandals to wear during your visit. Umbrellas and rain boots are available to borrow if it's raining. We're going back to Koyado Enn on our next visit! Definitely a highlight of our honeymoon! It was such a special and lovely hotel! 🥰

Wonderful staff, very patient with a non Japanese speaker. Traditional room is lovely, comes with a complimentary yukata (4 sizes available) to wear around town to the baths and a pass that gives you 26 hours access to all the baths. Super convenient to the train station and still close to everything else. Amazing breakfast and dinners. I hope to come back in the future!

Room does not have a shower, just sink and toilet. I may not have read the description closely.

I got the traditional Japanese room and couldn't ask for a more perfect room. It really feels traditional without sacrificing comfort (there's an AC/heater and power strips with USB). The beds were extremely comfortable, there was a table in the room and it was very spacious. The private baths are amazing as well, and there's a system to know if they are in use or not before going there. I also had dinner with Tajima beef there and it was seriously one of the best meals I ever had. The whole menu was so delicious! I also had the breakfast and it was incredible as well. They help you set-up to go to the onsen, there's a yukata that you can borrow and even wellies (it was snowing for me). Seriously great service!

The toilet room in the bedroom is cold, but once you sit with the sear warmer on, it's all good.

A beautiful hotel, 3 minutes walk from the train station. The staff were amazing, always so friendly and welcoming. The room was very large and the bed was very comfortable and warm. We had dinner at the restaurant during our stay and it was amazing. The beef truly is exceptional. There are two private onsens in the hotel (no public), and we were able to use them multiple times during our stay without any wait. The breakfast included with the room rate was also very good. Happy hour (free drinks) at the hotel in the afternoons was a nice surprise. You get an onsen pass when you arrive at the hotel to use all 7 public onsens in the town for free (one is currently closed for renovations). We stayed for two nights and comfortably visited them all. You can use the onsen pass until 1pm on the day of checkout. We stayed as a celebration for my wife's birthday and I am very happy I chose this hotel.

We stayed in an annex room and the bathroom area was noticeably colder that the bedroom and living area (no heating in that area). It would have been convenient to use the hotel towels in the public onsen after checkout, as we were returning to the hotel to pick up our bags and return the onsen passes, at which time we could have returned the towels. Not a complaint but one thing to note, the prices advertised in the room for the Tajima beef dinner start at 7,000 yen but go much higher depending on the cut of meat you choose. We weren't aware and didn't see the full menu before we booked so we were a little surprised by the price when we paid on checkout. Easily avoidable if you check the menu when you order, but just something to be aware of.

The staff were incredibly nice and helpful! They helped carry our luggage into the room and when checking out. They also spoke good English. The room was lovely and sizable, and the location a very short walk away from the onsen buildings. The price was also great compared to some other local ryokans. Free snacks, food and alcohol in the lounge. The restaurant located in the same building was previously included in a Michelin guide. Incredibly good food, I recommend it even with the somewhat high price! All in all, great experience staying here and will happily recommend it to any other visitors!

Incredible place! The breakfast and dinner were AMAZING, the private onsens were readily available and beautiful, and the staff was absolutely above and beyond. Fabulous location, beautiful town, loved the lounge and the music etc. The room was spacious and had lots of fantastic amenities, and we enjoyed the hell out of our matching yukatas and their coats.

The traditional Japanese room was not comfortable - requesting additional pillows was difficult, the rooms were loud and very bright. But we still enjoyed the experience!