Has shuttle service from Matsumoto station and staff are always so friendly and smiley. The dinner was AWESOME. Breakfast has good variety and was delicious as well.

Pillows. No shower in room.

Exceptional place. Exceptional ryokan. Do not hesitate to go there. Exceptional dinner. Owner and staff perfect ! Many thanks for such a great stay.

This is by far the best place we have stayed in Japan. The traditional accomodation hospitality, people and food are exceptional. It’s a little out of city nestled in the hills but worth it, particularly if you have a car and would like a base for exploring around Matsumoto. Did I mention the food? It is by far the best Japanese cuisine we have experienced. The set menu is delicate and adventurous. Breakfast is mainly excellent Japanese with huge variety but they have bread and eggs also. Onsens are fabulous. Staff are so accommodating and speak some English to help us who have little Japanese. I hope we’ll be back in the future.

Nothing

Traditional Ryokan style. Despite its somewhat remote location, it seems very popular. The dinner was wonderful, beautifully presented with many touches of local foods, which they were willing to customize as I do not eat chicken/beef/pork. Would definitely recommend eating there as there are not restaurants nearby, really, but also because the food is definitely special, served kaiseki style. Staff was very wonderful and attentive as well as helpful. The location is rather out of the way, but they have a shuttle in the morning and afternoon into the center of the city/train station for getting back and forth which was great-but something to note. For our morning bus (we opted for bus rather than train) to Tokyo, they got us to the bus station with plenty of time to spare, including bringing a forgotten bag to us via a car, which was amazing. Breakfast was "buffet" style, and there were Japanese and western options. Their baths are traditional Japanese style communal, with some time restrictions, but quite nice and relaxing.

Location somewhat in the "suburbs" and not much to see in the neighborhood --though there is an interesting temple nearby. Lots of apartment buildings, etc. but not many shops and restaurants nearby, so once one returns there in the evening, that is it. We had a traditional room with futons which was pretty small, but they also gave us a second small room for "sitting". Shared bathrooms down the hall, but clean--slightly inconvenient for mid-night bathroom trips. The bathing facilities are communal including baths and showers, and require you to know the etiquette, But once that is learned, it is certainly an enjoyable experience.

Delightful ryokan. Staff were very kind and friendly. It has public onsen (separate for men and women) and a private family onsen. Room was comfortable and it was nice to arrive and have green tea ready in our room. Food was delicious - one of us is pescetarian and the other vegetarian (we notified Fukashiso in advance) and the dinner was extremely good. We enjoyed the sake tasting option. There is a shuttle from the train station to the ryokan in the afternoon (I think 3:30 and 5:30) and from the ryokan to the station in the morning (9am and 10am). But you can also take the local bus (takes about 20 mins).

Breakfast and especially the kaiseki dinner were both outstanding. Wonderful baths. The best thing was the hospitality of the hosts. They are some of the nicest people ever!

Tatami beds can be challenging for older western bodies, but they do add to the charm of the inn.

This was the most wonderful place we stayed in our month in Japan. Three nights of keiseki dinners, each better than the last. We had a huge comfy tatami room, the onsen were fab, the staff were incredibly kind, dropping us into town each day and collecting us in the afternoon, making it easy to enjoy marvellous Matsumoto. Totally recommend it to anyone who wants a homely feeling ryokan with top end food.

It’s not in the most glamorous part of town (40 years ago it was rice paddies, now shopping centres). But it looks inwards so not a problem.

All the staff were attentive and helpful. The food was amazing and the building quite unique.. There was a free shuttle bus into and from the station which was really useful.

This was a traditional ryokan, that is why we chose it. As such the futon beds although a bit challenging to two older people, they were as expected. What we hadn’t anticipated and found really hard though was the lack of somewhere comfortable to sit in our room. The seating arrangement provided, two legless chairs, was authentic but we found it hard to get comfortable. Don’t be put off by this, the experience was well worth it. Just be aware.

One of the best places we’ve stayed at in Japan. Everything was perfect, the rooms, dinner, private onsen.

Not a single thing

The food here is outstanding. Breakfast is good, but the dinner service is truly impressive. We lost count of how many courses we were served and each night was something different. They even catered for one of us being a vegetarian - quite a challenge for Japanese cuisine - and did a fair job of it. But for the best experience, you'll want to be able to eat...well, everything. The staff were friendly and accommodating. The baths were nice - great for a soak after a long day exploring.

The only problem is the location is quite a distance from central Matsumoto. The property provides a shuttle to and from the station, which is handy.