Exceptional service from Manager Abe, staff personnel Thu, Nino, and Htar! Personal attention to our needs, ensuring we catch the correct bus to visit the infamous Hells of Beppu to our special anniversary dinner at Garland 12 on the 12F of the hotel. Also, many thanks to the two staff members from the souvenir shop on the 1F that took the time to fill out each of the shipping documents to send our 6 bags ahead to our hotel in Fukuoka, allowing ease of travel on the train back from Beppu! The buffet breakfast was a notch above other hotels in both quality and variety of dishes. Numerous drinks are offered during the extravagant buffet breakfast, welcome period in mid afternoon, and evenings from the lobby station on the 1F, such as coffee and teas, wines and sake, detox water drinks, amazake drinks for digestion, and high balls. Desserts are likewise plentiful and typical of Japanese bakers being subtly sweet and always pleasantly presented! Loved the onsen facilities, the alternating days assigned to the men’s and women’s public baths, especially the jacuzzi onsen and the beautiful open air baths. Next visit will definitely include a massage session! Our visit was timed to coincide with the seasonal blooming of various types of cherry blossom trees and 3 minutes away was Beppu Park, a visual delight of colors to behold in winding rows of tulips and colorful blossoms with grand backdrops of white Sakura trees. Simply magnificent and lifetime memories made during our visit!

Dated ventilation system based on heat pumps. No split AC in rooms. If weather is cool, room is warmed by turning vent blower on. However, if you’ve just finished bathing and are heated up internally, you would open the window to allow cold air to enter. On a windless night, I discovered mosquitoes in the room, due to the open window. I think they should upgrade this situation.

Incredibly nice personnel, very helpful and welcoming. They do their best to help as much as possible and give good sightseeing recommendations. For Japanese standards, the hotel rooms are very spacious! The onsen and garden have a very charming character.

Unfortunately, the gym is women only. I would be very happy if they could change it till I'm there next time. :)

Loved the staff...really great. Superb On Sen. Great breakfast from top floor restaurant. Very good sized rooms, for Japan.

Not much. We would stay there again...

OK.

No further comment

The public bath / onsen that is available for use for hotel guests which I used both during the night and subsequent morning of my stay. The breakfast located at the 12th floor is great as well, with a variety of both Western and Japanese style breakfast available.

I booked this hotel with the expectation that I will be staying in a Japanese style room. I'm not too sure how it works as I found out later that the room assignment falls under the hotel's operation,i.e., you couldn't pick your room via the Booking app. (Disclaimer: I suppose you could pick the room you'd prefer through their official website but I never explored whether it is feasible that way). And, the expectation I had was that it comes with a dinner (Kaiseki), I guess that's another misunderstanding I had. Another thing I guess is that the hotel doesn't really cater for solo travellers, reason being I was assigned a room with twin beds, which probably explains why the cost per night was higher than expected? There's also no kettle in your room, so you will need to go down to the lobby to take your coffee or tea which is available for 24 hours, compensating the lack thereof I guess...

Had my clothes stolen whilst in the onsen, hotel is a little worn out so quite disappointing for the price.