Great location, good-sized room with room for 4 adults to move around in effortlessly. Clean and serviced with the eco service, which suited us.

The bathroom area doesn't have a door, we just opened one of the cupboard doors, to afford us some privacy (two adult teens in our family).

Excellence location, in shopping area.

The Hotel 8th floor have the big food center, Excellence!!!!!!!!!

Location to several train/subway. Unlimited food options. Room size is decent if both luggage is top open but will have to take turn both luggage book style. TV has a page for monitoring laundry machine availability.

Long line to reach lift during peak hours. But queue for upper and lower lifts are not clear. This hotel has ALOT ALOT A LOT of rooms. Hotel lobby is several floors above the retails. For this size of establishment, there is no shower cap too. The bins are the size of an A4 ream. Oddly, partial room housekeeping does not include throwing out the rubbish.

The location was convenient and the bed was comfortable. Staff were friendly and attentive.

Nothing.

The location was super good because we were in Osaka mainly to eat, shop, and go to the airport. The hotel is linked to the JR station on the 2nd floor, and also has a shopping mall below with direct access to some floors. Every shop we wanted to go to was nearby and a bus to the airport was just across the road. We also appreciated the separate bath in the room, rather than the small unit bath type. Size of the room was good. An unexpected bonus was the nice view from the room.

The check-in/out process was automated, which was fine, but staff hovered a little too closely behind us and sometimes pressed the buttons on the screen if we were a little slow to do it. We appreciate the staff wanted to help but I felt a little rushed. Why automate it if staff won't let us do it ourselves?

The room was beautiful. The ceilings were very high and added a feeling of luxury. We were on the top floor and the special elevators made it very easy for us to get up and down quickly. The room was clean and had more than enough room to fit two people. The location cannot be beaten. It is so easy to get to the main station and there is so much to do around the building.

- very near JR Osaka station, connected by overhead bridge and underpass - located within the same building as Yodobashi - lots of food options ard the area - separated shower, toilet and wash areas - only 20 mins train ride to USJ

- can be rather crowded at the lift lobby - need to ensure there is a personnel assisting for self help check-in and check-out

I have just spent two weeks in Japan and I have to say this was my favourite hotel. The location is excellent for the airport bus and for all of the major stations in Osaka. It’s connected directly to Umeda which has an excellent food hall and some great shops. I was so impressed with the coin laundry service- the tv shows you when machines are free and also shows you how many minutes you have left for your washing. I would highly recommend this hotel for anyone staying in Osaka - especially if you arrive/depart from either of the airports. The room was spacious (in comparison to other hotels in this price range) I chose a room on a higher floor (29) and had a fantastic view of the city. The blackout blinds work incredibly well! I had a great stay here and if I find myself in Osaka again I will definitely book into this hotel.

I liked everything!

Location, location, location. It’s attached to a bridge to the Osaka station, which makes it so convenient to get to all of those trains for both local and the Shinkansen. It also sits above a food mall and grocery store and pharmacy, which is in the bottom of the building, which makes it very great where you have at least 20+ different dining options from casual to more formal. Price was good room was clean. Beds were comfortable. The rooms are standard small Japanese rooms, but I had zero problems with it and you have some nice views of the city. Stay there twice during my travels and excellent hotel to fit your basic needs for visiting Osaka

Zero

My second time to stay here. So convenient with direct airport bus stop at the hotel (until 2-3pm departure). Thereafter, you can get off at the Hankyu Hotel stop which is right across. Hotel is accessible to subway without getting out of the building, and also connected to Umeda shopping mall through the second floor. Bed is comfortable, although room can be a little tight with large suitcases, but that is expected in Japan. Ice maker machine and vending machine on each floor with 2 microwave ovens at the lobby (9th floor of the building) for heating food. Check in and out is a breeze. Breakfast has ample choices and delicious! Free coffee and tea at the lobby as well as amenities like toothbrush, comb, razor. Aircon is manually set within the room, so it is your choice if you would like it warm or cold. Good shower pressure.

Probably bigger rooms for 2 people with 4 suitcases! But this is Japan, so rooms are expected to be on the small side.