We stayed in the premium twin room and we really enjoyed our 5 night stay based on the room size, amenities, and comfort. The view from the 29th floor was excellent and the bathroom was very spacious.. The location was great alos as you can access the hotel from the subway. (Remeber exit 8)

The over crowding at breakfast. The crowded check in experience.

The location, facilities and staff are top notch. It is located at the center most affluent shopping districts. The metro station is right under the hotel, and few minutes you can walk to Shinsaibashi (shopping district) then Dotonbori. And 7 eleven is nearby. Shuttle bus service is available from the hotel to the airport (additional fee).

Nothing

Hotel property was very well maintained and clean. Convenient location that is directly above and connected to the Shinbashi Station. Location is away from the noise and crowds and only 10 minutes walk to Namba and the Dotonbori. The hotel room was very spacious with enough room to layout 3 large suitcases. The two twin beds were comfortable and had the option to push them together. The water pressure in the showers was very good. We appreciated all the complimentary amenities such as the skin care and hair products, and the two complimentary bottles of water we received in our room each day. The Concierge service in the lobby was very helpful and efficient in assisting us with recommendations and providing directions to our excursions.

The pillows were too soft with very little to no neck support. Some hotels offer different pillow options for levels of firmness for their guests but we weren’t aware of any at the Nikko hotel. We would have appreciated more electrical outlets in the room as it was a little inconvenient to get ready in the mornings. We would have also appreciated that the amount of towels that are removed from the room be replenished with the same amount of towels during housekeeping as the hotel was aware there were 3 people staying in the room however we kept receiving only 2 sets of towels.

The B2 level was directly connected to the subway station. The concierge was very capable and helped me book an airport transfer for our last day. The hotel is near the Shinsaibashi suji shopping area and a few minutes walk to the Glico Man area. Lots of free amenities in the bathroom and attentive staff. Overall it was a pleasant stay. :)

The pillows were a bit stiff, but nothing major.

The best part about the hotel is the location! Right in the middle of everything. The room is also very spacious for 2 adults and 2 kids. Love that there is enough bed for all of us. The bathroom was great, love all the toiletries provided.

I feel like the staff at the reception could be more friendly and smile more.

The best part of this hotel is the Customer Service! Right from the check in and all the way to checking out, all the staff were very friendly and absolutely helpful- there was one doorman wearing a grey and red outfit ( wished we'd asked his name) he even escorted us all the way to the entrance of the subway to show us and explained the way and he spoke perfect English. The Concierge ( sorry I forgot your name!) I had trouble booking a head spa appointment online and she went above and beyond, even accompanying me to the salon to speak on my behalf and assist- like who does that!? Upon our check out, my partner was feeling unwell and I asked if there is an area where he can stay to sit and she offered back our room so he can rest a bit longer! We are 100% in awe at the amazing service we received at Hotel Nikko Osaka, and we are extremely grateful. We will definitely come back and stay next time We have travelled to Japan several times since 2018, stayed at plenty of hotels, and we usually get a polite, if somewhat impersonal service, so this stands out the most The hotel is located at Shinsaibashi, Osaka which also has direct access to the subway and is walking distance to Namba Dotonbori. Hotel Nikko has many restaurants and some high end shops within the hotel complex and is right in front of shopping malls Parco and Daimaru ( by the way has amazing restaurants on B2 and absolutely fresh sushi which is also cheap) and open until 10pm

The fact that we had to go home back to Sydney😔

Location of the hotel is exceptional. It’s situated in the middle of everything that first time Japan visitors like us would like to see and experience. We found the small stores very fascinating and the food very sumptuous and excellent in Doton bori.

My wife was disappointed that the Hotel Nikko did not have the “ Onsen Spa ”like what she enjoyed nightly at the other two hotels we stayed in Tokyo & Kyoto. Furthermore, the hotel could use a good size customer lounge that served unlimited coffee with tables and electric suckets to be able to recharge laptops & phones.

The location is superb! Hotspots just a walk away! The breakfast buffet was consistently excellent.. The staff was very helpful with sending our luggage to our next destination..

Rooms are on the smaller size..

Location was great! Super close to the train station and other attractions eg shopping! You can even walk to Gion from the hotel. Very walkable area. Right behind from the main street so you are away from the noise and traffic but yet close. Rooms are super modern and clean. There's lots of great restaurants around the hotel. Esp this shipon coffee place around the corner.

The check in staff was kinda rude and rigid. I requested a room change since we were put in a room right across from the smoking room but he was insistently that we cant smell anything and he was not going to change it. After 20ish mins in the room, we can smell someone smoking, our air purifier in the room went red immediately. We went back down and another staff changed our room within a few minutes. Such a hassle since we had to repack and move the luggage to a whole different floor. The rest of the other staff was super helpful and nice.

I absolutely loved my stay at Hotel Nikko Osaka! This hotel delivers excellent value with its high-quality service, modern rooms, and top-notch facilities. The location couldn’t be better—right in the heart of Osaka, steps away from shopping, dining, and entertainment. Best of all, it’s directly connected to the metro, making travel seamless and hassle-free. Whether for business or leisure, this hotel exceeded my expectations. Highly recommended for anyone visiting Osaka who wants comfort, convenience, and a touch of luxury! it offered 2 types of breakfast which are western and japanese.