Very nice and calm area of Osaka but only a few minutes by foot to see the Dotonbori district with food, visit Amerikamura on the way. There is also a metro station directly to Osaka castle 2 minutes from the hotel. We were able to do laundry in the hotel which was great and not too expensive. The staff was very polite.

Unfortunately when we arrived we were a little early and it is not possible at all to go into the room before 14:00 even if they are ready already. You would need to pay an additional fee.

Firstly, I want to start this review with some context. I’m not normally a big reviewer, however, I recently spent 30 nights in Japan, and the reviews on hotels were helpful for me when I was planning my trip, so if my experience helps the next person then great! Together my partner and I visited 32 different parts of Japan, staying in 19 hotels, giving me (I think) a good basis for my review. We stayed in Osaka for 5 nights, using it as a base to explore Nara & Kobe. The Osaka Excel hotel was a brilliant hotel in a vibrant, exciting and fun city. The hotel is close to the tube network, meaning it's possible to explore the city really easily. It's a great location for exploring on foot too, with Dōntonbori, Namba and other popular locations in Osaka all within 30mins walk. The hotel is in a very safe area, which was quiet at night. There are two lifts to get you to the rooms, but we didn't ever have to wait too long for them so it wasn't an issue for us, however may be annoying at busy times - not that we experienced this at all. We also used the laundry facilities at the hotel, our clothes were clean but they didn't really dry - we had to air them in our room (this wasn't too much of an issue as we had time here for them to dry!). The room was comfortable, a good size, with a nice shower and bath, we had space to open our cases and the bed was a good size. It was a really great hotel to base ourselves in for our time in Osaka - which ended up being our favourite city of the trip! We would stay here again - it was everything you need for a hotel base!

The laundry facilities could be improved, but it wasn't a deal breaker, just something to note. Overall nothing to really complain about!

Good location and public transport accessibility. The district was relatively calm and not as crowded as Osaka/Umeda stations area but we could find very good shops and restaurants.

The housekeeping service was not efficient. On the first day, when I requested an eco-friendly light service as they explained on the guide, they only emptied the trash and replaced the towels. They did not replenish the consumed instant coffee (only two sticks available per day) and drinking water. The next day, I requested the regular cleaning service and these issues were resolved. If this is the hotel's basic policy, fewer guests would opt for eco-friendly light house keeping service.

The room was really quite spacious, far larger than the others I stayed in in Japan. The separate toilet and shower/wet room was a nice feature. The space for hanging clothes and coats was helpful and the bed was very comfortable. The electric kettle was great for making coffee and tea and they also provided bottled water. Our room had a great view of the area. We declined basic room refresh and fresh towels the first two nights as the hotel says they donate to an environmental cause if you don't require that service. The location was perfect for walking to dinner and shopping, as well as connecting to transportation. It couldn't have been better!

We are staying in room 527. We extended our stay directly at the reception for 2 more nights due to a personal injury. We want to praise the hotel staff for doing an amazing job at accommodating us, and for providing us with every single thing we needed, while doing everything with a smile and wholeheartedly! One of us got injured while exploring the city, and one of the receptionists (can’t remember her name, sorry🙏), was quick to act and check which hospital is the nearest one to have an English speaking staff that can help us, and she even gave us a wheelchair and escorted us downstairs and got us a taxi, and then every time we passed near the reception she smiled and said hello. We thank her for everything and we want her to know that she is an amazing person! The room was very clean and equipped with everything you could ever imagine, the variety of the food was amazing, the staff is super polite and always greets you, and makes sure that everything is to your liking! We will definitely come back when we will be in Osaka again!❤️

- Delicious breakfast - Spacious room with window, able to get fresh air

- My room soundproofing is not too good, I can easily hear people chatting at the hallway, maybe because my room is facing towards the middle of the four elevators. In my first night (midnight)there was a group of young people wandering at the hallway talking loudly - When I tried to call the front desk to file a compliant and ask for follow up the staff that was on duty cannot speak English at all so I think it will be great to have more staffs who can speak fluent English

the hotel was easy to access from kansai airport, we took the nankai line (airport express) to namba-nankai and switched to the midosuji line - got to the hotel within an hour. the hotel was a short walk from exit 13 (stairs) / exit 18 (lift access) of hommachi station and about 15 min walk from the shinsaibashi area. the room was spacious and there was enough space to open 2 large luggages and 2 smaller carry-ons.

reception was at level 16 so you would always need to go up to reception before going down to the rooms. the aircon in the room was set to 20 degrees at the cool function, but it was still warm during the summer heat.

Location of the hotel with respect to entertainment areas/ sight seeing locations. Found good places to eat and drink within the hotel area, Starbucks located downstairs on other side of the tower.

The noise insulation within the hotel was limited for my expectations, people passing the room door could be heard easily, noise from floor above (moving furniture etc) easily heard and traffic noise was higher than expected. It is located on a main road but would have though the quality of glass would have been higher for better insulation.

The room was quite big for Japan standards and beds were very comfortable. The location was easily accessed by metro and walkable distance to the busy Dontonbori area. The street the hotel is on is relatively quiet at night compared to a few parallel streets over where there are covered shopping streets, ideal for souvenirs. Vending machines and laundry facilities are available on a couple of floors in the hotel.

We found the room a bit warm on a couple of the nights as the temperature on the AC didn’t go down as low as we would have liked. The toilet, shower and sink were all separate in our room as well which was a bit of hassle.

Very nice hotel and decent location. Breakfast was quite good. Staff were mostly wonderful except for one not so nice experience.

One time I asked for water from a gentleman who was working at the front desk. It’s as if I asked him for a huge favor and he never smiled at me even if I was thankful for his service. And the way he handed me the water were not proper, holding them on the top of the canned container and handed them to me like I was a child.