Room was quite spacious, beds were big and very comfortable. Excellent value for money for the twin room which appears quite a bit bigger than the double rooms and better value compared to similar nearby hotels. Hotel is new, clean and stylish with a large and nice lobby for a business hotel. Very nice staff. Easy to get to/from train and subway stations using the underground passage once you know how - we used exit 18 to transfer between the train station and the subway station, then used exit 15 for the hotel. Location also convenient for the Toyota rental car office and for walking around Sapporo.

Brand new, very clean and comfortable , buffet was excellent! There was one lady at reception who spoke excellent English ! I was very impressed .

The directions to the hotel using the underground were not correct and hence took a long time to get to the hotel. There is a fast way via an exit between 2 sets of purple lockers opposite the east exit -keep walking all the way to the end and you’ll be on the street level and hotel is just 5 mins walk there after. Don’t take underground walk way .

Great hotel with very helpful and polite staff. I enjoyed staying there as a base to drive to diffetent local ski resorts each day. The onsen was very comfortable and the included breakfast was good.

We got a very small room, the smallest on the floor and shaped awkwardly. I don't think the booking advised me of that anywhere, but it was still a great stay. For exploring Sapporo, the location is good but not great. Since we drove to different ski resorts each day in the vicinity, Emion was a good location for us.

Good mixture of Western and Japanese dishes. The food was fresh and staff made sure quantities were topped up when low.

The room was above-average sized when it comes to rooms in Japan. We actually had enough room to open both of our suitcases! The bathroom was great as well; there was a shower and a bath as well. The bed was super comfortable.

I don't have any significant areas of improvement. Service was great, breakfast was great... I'd say the only thing that was actually an issue was the laundry. There were only 3 machines and they were almost always constantly in use, so we had to get up at 4 AM to actually use it, and still encountered a couple people hanging out trying to get access to machines.

Perfect for a long stay in Sapporo — I wish I had stayed longer. Everything was perfect. The twin room we got was spacious, with large beds, a nice and clear view, and clean, quiet surroundings with easy access to Sapporo Station. The elevators were fast and reliable. There was daily free bottled water, cleaning and even a tote bag provided for shopping or onsen use. The bath towels and POLA toiletries were excellent — the shampoo is my new favorite! The pajamas were very comfortable, like a Muji style - wish I could take them home.

Very nice staff. The hotel itself feels new and modern. The breakfast buffet had a wide selection with quality products. Onsen facilities were also very good with 3 baths and sauna. Good laundry facilities. The room itself while it was small had all the needed amenities. Bed was very comfortable. The hotel can be reached completely underground from JR train station. Also the location is much quieter than Susukino for example, but within walking distance of the needed subway stops and other things. There is also 7 eleven in the same building as a hotel and can be reached directly from the lobby.

During our 3-week stay in Japan, this was our favorite accommodation - by far! The hotel is a quick and easy 7-min walk from the Sapporo Station. There are restaurants and retail shopping areas close by as well. The hotel accommodations were top notch. Staff was friendly and efficient, rooms were ample and beds were very comfortable. Our room had a window seat and small table which was nice for a dining space. The breakfast buffet was superb - food was delicious, varied and presented beautifully! This was my first time using the public onsen and I felt safe and very comfortable in the baths! I will definitely stay here again when returning to Japan!

Everything was perfect!

Great hotel! Great room, spatious, cozy and warm during winter time. Close to the station (10min walk, even with the snow, a quick walk). The onsen waa perfect! Spatious and with much space for the shower and all the rules displayed so everyone could follow properly! Annnnd the great part was the breakfast!! O could taste all the Hokkaido special food (and dairy products) in the breakfast and it was everything so so so so perfect! The staff was also very helpful, they texted me when my luggage arrived as I was not at the hotel and so, I did not have to worry about it. Also, there is a direct entrance to the convenience store and this was perfect as in some nights we did not want to leave due to the cold

Nothing

Almost Everything perfect Especially Staff *Location *Close to Sapporo station *Convenience i.e.711 store accessable from the lobby floor Note: having tried walking to and from the station to the hotel using outside and inside routes. Weather permitting the outside route is much easier and faster. I got lost using inside route from the tunnels then in tbe building and was helped back with the help of a local family walking by.

had a minor injury (bleeding gum) from the free toothbrush as the bristle was so hard. Not sure of its quality. Apart from that, everything else was good.