We were very pleasantly surprised by this smallish boutique hotel. The staff, location and larger room size were great but it was also one of the lower cost offerings in Susukino. I congratulate the management for their professionally run establishment. Snow sports enthusiasts might like; front door bus transport to 3 different ski centres, free waxing room, free parking, free coffee/tea and free open bar for 30 minutes each day of your stay. It is in the heart of the shopping district and next to the famous fish market with abundant eateries nearby.

Nothing

Location is great, walking distance to odori station (doable with 3 kids including a 1yo in winter). Also near odori park for a quick jaunt. Good size for a hotel in Japan. Baby cot provided was perfect. Other kids amenities (including toys and childrens pajamas!) available on request. Coffee and tea in the lobby. Also free lounge use every afternoon with drinks and snacks tho we didn't get a chance to enjoy it. Will definitely stay again!

Would be great to have laundry on site or even in the room, as provided by some Japanese hotels. Not a must but nice to have especially with young kids

The location was great! Close to all amenities with great access to the subway from several entrances. We were on the 4 floor at the back at first. The room only had indirect light so was too dark for us - this room would suit a night person who likes to sleep in. However, as day people we asked to be moved to a room with more direct sunlight and the staff accommodated us on a higher level same room layout.

Our first room - the second was excellent. The breakfast was a bit bland but did the trick for nutrients and energy.

Breakfast was great - a nice mix of Japanese and Western breakfast foods. I’m usually not keen on Japanese-style breakfasts, but some of the dishes were SO GOOD!! The Night Lounge is a great feature…very generous, very enjoyable. The onsite parking lot was very cool! So convenient, too!

The ONLY thing I wasn’t happy about was that our ‘double bed’ was actually two single beds that had been pushed together. This makes it quite uncomfortable to sleep on or near the middle of the bed as my partner and I like to do.

The location was good. There's also a lounge from 4PM to 11PM with some small snacks and drinks (for free!) There's also a coffee machine that you can access the whole day (I think from 6am??) The staff were also nice. You can also ask to change to another shampoo or conditioner that is available in the front desk.

The breakfast is a bento that you will take from the front desk every morning and eat at your room (maybe because of covid.) The bento was really nice, except that it's the same set every other day and so after some days I got a bit tired of it.

The staff were attentive and kind while trying their best despite the language barrier from English to Japanese

The only one downside (which was not an issue for me particularly but could be a problem for someone else) is that the bidet in the toilet of my room did not work and appeared to be broken upon inspection

The staff were extremely helpful and friendly! We stayed in Japan for a month and this was the best place we stayed in. The beds were comfortable and we had everything we needed. You could use the lounge for free for an hour each day (drinks and snacks - including alcohol). It was easy to walk to public transport and attractions.

We paid for the breakfast on one day and it was disappointing.

I've been to WBF twice before and they are the best hotels in Japan by far. Friendly staff, all kinds of amenities, plus room is absolutely great. I did work while I was there so I really needed the space and quit. Perfect room and perfect hotel.

There is absolutely nothing I didn't like. I will try to go to any WBF I found available while in Japan.

The check in staff were friendly and the gentleman who checked me in spoke English. I felt welcomed throughout my stay. They provided umbrellas when it rained, free drinks and snacks in the lobby after 4, free miso soup, coffee and select shampoo and bath salts to take to our room. The room was small but comfortable and clean. English movies on demand. The breakfast for child was appreciated and the adult breakfast was yummy and substantial. The hotel is located in central downtown area where you can walk easily to popular attractions. I would stay again

Nothing to dislike! Hotel provided everything you need while visiting the city.

We had a big bed with room on BOTH sides (have stayed in other hotels in Japan where the bed is against the wall and you have to climb over). Stylish decor, handy for the fish market, enjoyed the lounge area. Bus to niseko at the door.

Nothing.