Amazingly helpful staff. We called to ask if it was OK to come early and store our bags, and arrived at 11AM to find that they had rushed to clean our rooms to allow us to check in early. Each room was part of the experience - it felt very cool to stay in a work of art.

Sometimes you book a room as just a place to sleep while you run around sightseeing, shopping, etc.; sometimes you book a room to add to the experience. It was the latter for me and BnA wall did NOT disappoint. ☆ I love the concept of this hotel and its artist-designed rooms, and I lucked out that one of the more colorful options was available. "The World After Five Minutes" (Youta Matsuoka) was a delight for my eyes! It's very spacious compared to a lot of other rooms in Tokyo (more so for a solo traveler!), clean, and pretty quiet (*this was a 2nd floor room and I probably could've still gone to sleep despite their anniversary party downstairs on my first night). Now for the more general. The staff are friendly and helpful. It's not in a very 'touristy' area, but there are a couple of train stations within a few minutes' walk. There are some pretty good places to eat in the area, too. All in all, I would absolutely stay here again!

This hotel is a hidden gem, full of thoughtful details. Its small size creates a calm, intimate atmosphere — a welcome contrast to the constant energy of Tokyo. Each room is one of a kind, designed by a different artist, with fascinating information about the creator thoughtfully displayed inside. The staff are warm and attentive; when we encountered a booking issue, the receptionist handled it with exceptional patience and kindness. Breakfast was a highlight as well — delicious and beautifully presented. I would gladly stay here again, especially for its convenient location near Tokyo Station.

This is my third trip to Japan and I can confidently say that this is the best accommodation I have ever stayed in. The facility is gorgeous - ranging from the art in the room & halls to the overall maintenance and cleanliness. Further to this, all of the staff working within this hotel are absolutely amazing - they are so polite, wonderful to engage with, bring great vibes at the on-site bar, and regularly host small events at the location so even as a solo traveller you don't feel isolated. My only regret is not spending more time here!

Nothing - genuinely having no negative feedback.

The staff was tremendously kind and helpful, the room was really cool and the bed quite comfortable! I stayed in Visual Ambiance, which is a single room and I will say it was tiny, but that’s pretty normal for Tokyo. I loved the art display in the room and the location wasn’t bad - about a 7-15 min walk to the nearest station depending on which one you go to. VERY much in the heart of the business district; keep in mind that many restaurants in the area aren’t open on Sundays. The only thing I wish it had were a couple more hangers for clothes and an extra hook on the wall for like a bag or umbrella, but those are very picky things. Overall would highly recommend the hotel, and I’m sure the double rooms are larger. :)

The concept and execution of the art hotel is really wonderful. Knowing that I am actually supporting artists by way of renting an excellent room is very satisfying. The facilities are homey, comfortable and inviting. However, it is the staff who make BnA WALL my favorite hotel in the world. My one little niggle disappeared from consideration given the fabulous balance of everything about this gem of a place to stay.

I'm not a fan of the Japanese style of bed. It's not just BnA WALL, but every place I've stayed in Japan. It's not that uncomfortable, but not my preference.

Great location, very clean and well serviced art-character hotel close to Tōkyō station, Yurakucho and to local Ozu washi paper shop. Breakfasts and coffee were great. The welcome drink was a bonus.

Only that there was a misunderstanding about sending luggage to next destination ahead by takyubin, as a result on the morning I left I had to take it with me on the metro as I was travelling to a rural area takyubin required 2 days (this was a question I specifically asked on checking in). The rules about breakfast not being served before 8 am are rigidly enforced and some flexibility would have been appreciated. As an artist I chose this hotel for its ethos but the opening night was not particularly inclusive of guests.

We loved this hotel and would return. It is unique and enhanced Tokyo experience. It is well located close to the subway and we loved the Corredo area nearby for restaurants. Our room was a bit small but roomy by Japan standards. Nice bathroom. Very very quiet! We heard no sound from other rooms or outside so slept really well. The staff Yoko and James were delightful and super helpful. The breakfast is WELL worth the price. Beautiful and delicious !! Nice little bar area to hang out.

We had the column room which we appreciated but it is a bit intrusive. The column is one thing but it feels like there are extra walls added for effect which disrupts the function of the room. We felt that should be part of the challenge to the aritists. Function and form ?!

Hotel staff were efficient, helpful and friendly. Location is in a quite residential neighborhood, yet central and well connected to the metro. Bathroom was very compact but had all the essentials and very clean. Good water pressure in the shower. AC was nice and warm for chilly nights.

Some rooms might be a bit too avant-garde and not the most comfortable but it is an art hotel so each room is unique, and you get to choose exactly which room to stay in. My room had two windows both facing a wall so it didn’t get much daylight. Since I was only in the room to sleep, it didn’t bother me too much.

The art-forward design of the hotel was truly outstanding. We stayed here to end our trip and it took away the end of trip blues and made the end of the trip really special. There was art everywhere, and even a DJ set one night! We were within walking distance from many train stations that got us wherever we needed to go. We were traveling as 3. The boys took the hardcore gamer room, which was a big hit with the 13 year old and dad. I got to stay in my own room, which was also fun and beautiful.

No complaints at all!