The staff were amazing and super helpful. They made sure I had a very relaxing stay.

I loved my 5th floor room. The finishes were a bit over the top but the AC was great and the staff showed me how to use it. (Japanese language buttons) I had a window I could open, or close and cover which a door that blended in with the wall treatment. I had occasional friends stop in to visit and that seemed perfectly fine.

Small room but had a window and everything I needed

I have big feet and the slippers never fit. A couple of furniture items don’t need to be in the room. Coat rack, small stool, basket of towels/robes.

Convenient location. Pleasant staff.

The microwave oven in the lobby didn't work. No coffee supplied although tea and wine were.

The location was great and staff helpful.

The room rate by having a reservation was more than DOUBLE than if you just walked in off the street and rented a room.

Cleaning, bathroom and bedding

Nothing

The location is perfect

Nothing really

Good location to walk lots of places to eat and shop within walking distance to Shinjuku Station.

You will need to hand in the room key every time you leave.

The location is absolutely perfect, making it easy to explore the area and access all the key attractions. Despite being so well-located, the prices are incredibly affordable, offering excellent value for money. The rooms were spotlessly clean, and the comfortable setup made it easy to relax after a day of sightseeing. I truly appreciate the attention to detail and the effort put into maintaining such a welcoming and cozy environment. I highly recommend this hotel to anyone looking for a combination of convenience, affordability, and comfort. I would definitely stay here again!

There are a few areas that could use improvement. During weekends and late hours, the noise levels can be quite noticeable, which might disturb those looking for a quieter experience. Additionally, there was sometime a noticeable smell of smoke during the night, which was unpleasant. Another aspect to consider is the key system. The use of an old-style physical key that needs to be dropped off every time you leave can be inconvenient, especially for guests used to more modern access systems. I hope these points can be addressed to enhance the overall guest experience. Thank you for your hospitality!