everything, the rooms are teaching teensy bit small, but there is space enough for everything. the amenities are grand, there are easily accessible restaurants, a delicious breakfast (I'd definitely recommend making sure your booking includes breakfast, it's amazing) and the staff are kind and helpful without being overwhelming. I definitely recommend.

the only niggly bit is I like to sleep in a cold room, and was unable to put the a/c below 18°C whereas id have preferred 15°C. but otherwise, I really enjoyed my stay.

Very clean and very functional. Staff members were very efficient. Location is superb, being just a few minutes walk to the train station and underground stations.

The room size and the bathroom were extremely small although everything was organised very efficiently. For example I liked the way how working desk is arranged in that small space. However, I felt the bathroom scaring small even though I am of an average Asian size and not a claustrophobia.

Nice room with everything I needed. The staff are extremely friendly and helpful. Its literally a minute walk from shinagawa station. They also have a supermarket beside the hotel if you need food or drink etc.

The only main issue I had was that the walls are thin, so you can pretty much hear the conversations next door and also the snoring too and the vending machine on my floor did not work at all.

The staff was very helpful, I booked an extra night the day before because my plans changed and they kindly merged my 2 bookings. Having stayed at the main tower I don't understand why this one has such lower rating compared to the others, yes the room is smaller, but that's to be expected in Tokyo specially in a good location. However the service is up to standard with the other towers.

Waiting time for breakfast (image of queue below) and hot cold drinks were difficult to find.

This is a nice place next to a major train station. There are lots of shops in the area. After a long flight it is a good stop before taking a train. The staff were amazing. Imagine getting in from 24 hours in airplanes/airports and having a friendly person get you in and to your room.

Small room. I wouldn't want to stay long. But for the location it is a nice place to spend a night before heading on.

The staff was very helpful, I booked an extra night the day before because my plans changed and they kindly merged my 2 bookings. Having stayed at the main tower I don't understand why this one has such lower rating compared to the others, yes the room is smaller, but that's to be expected in Tokyo specially in a good location. However the service is up to standard with the other towers.

Queuing for breakfast and cold drinks were a bit difficult to find.

Fantastic location opposite Shinagawa station. Whilst the room was small (which I was aware of) it was fully equipped, comfortable & quiet. Bed was comfortable, excellent WiFi, plenty of restaurants within the complex & a supermarket adjacent.

My only complaint was the difficulty in getting in/out of the combined bath/shower

The hotel is located near Shinagawa station with direct access to Haneda airport via train. I had a couple of parcels delivered to the hotel the day before. When i checked in, the lady at the check-in booths knew that I was the one with the deliveries. I appreciate that so much. I didnt have to ask for my parcels. Good job and coordination.

The room is small. Looks like it is smaller than usual. I think i will book rooms in the annex building next time.

Good location right infront of JR station. Clean rooms. Accessibility and security is excellent. Taxis are readily available at hotel lobby. Breakfast buffet at Hapuna and Maneu Kea are great.

Lack of bath salt provision. Tea and coffee could be provided at reception area for hotel guest during afternoon tea time.

The breakfast at the Ichozaka Resturant was excellent.

That there is NO coin laundry in the East Tower. Had to go all the way to the main building. Also that the dry could not add minutes. Max 20 mins so I had to keep on going back to add more time.