Second time I stay at this property, and while it is a little "tired", I love it. It is a large complex comprised of three hotels (part of the same group) that share a beautiful park, with a lake and a shrine. Great service, conveniently located close to the Shinagawa station, but a little removed from the typical hustle & bustle of Tokyo. Wide rooms, clean, convenient, and great service.

The good and bad is the position: if you want to stay close to Shinbashi, Asakusa, or Shibuya, then this is not for you (though all these are easy to reach via metro). On the flipside, being a little away means you can enjoy quiet evenings and much wider rooms.

Decent location near the train station. However, note that the hotel is up a hill; if you are travelling with large luggage this may be an inconvenience. Overall the hotel was great, but there is a lot of construction going on in that area as of Feb 2025.

Booking should make an effort to indicate if the hotel is undergoing renovations and if construction will be occurring during your stay.

A very large room for Tokyo. Good shower pressure and bathroom suite.

They could have a dedicated English speaker at reception. As sometimes it was difficult to communicate with the staff (a me issue as well). Very gear towards the business traveler.

Hotel should have its own shuttle to it from Shinagawa Rail Station. It is a hustle to get a cab there.

The facilities and staff couldn't have been better, the gardens were lovely and it was stunning in the evenings. While the train station isn't immediately close it is a very useful station, especially for Shinkansen. The hotel felt very comfy and the staff were all amazing.

It's not actually near anything, the walk from Shinagawa station is a mission if you don't know you can pass through the other Prince Hotel areas, especially with luggage. There's not a ton to do nearby, but the aquarium was excellent. It's also under a flight path now, which means during the day planes are going overhead a lot.

Right from Check In everything was amazing. Our room was lovely with a view of the garden. We were travelling with my sister and her husband, and they were given the room next door which was perfect. I received a complimentary bottle of bubbles as I was celebrating my 60th birthday, this was a lovely touch. The breakfast was lovely and with lovely view of the garden. The garden is really pretty and connects to a sister hotel which meant there were so many food options for dinner. The room was spacious and clean with a very comfortable bed. The staff were very friendly and very helpful! We really enjoyed our stay.

Nothing

I spent in this hotel eight days for a work trip and I was happy that I chose this one for such a long stay. The room was very nice, breakfast excellent and enough variation for a long stay. Staff were very kind and great service attitude. And then the extra surprise: hotel's beautiful and large Japanese garden! It was beautiful during daytime and even more so, in the dark.

My flight back home left close to midnight and the check out time was 11am, so I needed a place to work with my laptop and to plug it. In such a big and modern hotel, it was surprising not find such a place.

The gardens were really nice and 7/11 was very convenient to find it in the hotel.

The hotel looked a bit old, especially the bathroom and the carpets. I got a threat of receiving a fine for smoking even though in my room was nowhere said how much is the fine, how should I have known then? The stuff spoke broken English, but when writing this threat, the English suddenly appeared. During a freezing days the hotel had no central heating so I received only a small heater which helped but still I found that incredible that while freezing temperatures outside they had no AC working.

This hotel is just a short walk from Shinagawa station which was super helpful for us. Our favourite thing was the Japanese garden and older style of the hotel. Its grand entrance and art works were lovely. The rooms were a generous size compared to other stays we had in Japan and they were very clean. We loved the conveniences of having Tullys coffee and 7 eleven in the hotel too.

There was a lot of banging from upstairs on both nights and it seemed to go on for hours (up until midnight). It sounded like people walking above us. The pillows were really uncomfortable.

A very nice upscale hotel. The price was very affordable and the facilities were comfortable. I only have two negatives. The bed was not that comfortable. Something about the mattress that made me feel as if I were going to roll out of it. Secondly, there are several restaurants on this property and we chose to have teppanyaki for dinner. At about $200.00 per person it was overpriced for the average quality meat. The breakfast was good. Overall, I will be staying here again.

Some event staff in the Forbes building were not friendly. If you are the last customer for dinner and "last call" is announced prepare to be rushed. I didn't like that.