We loved the service we got from here, specially Kazui. She made our stay extra comfortable and with ease. We missed our shuttle transport from the station to the hotel, she arranged for us to be picked up again. She provided us with great communication and was patient with us English speakers and knowing little Japanese. She helped arranged our massages, our private onsen reservation and even checked in on us on our first morning. Hands down she deserves accolades and so much more. The hotel also provides the best view of all which is the Sea of Japan. The sound of the waves and just the overall aesthetic of this hotel is worth going.

The shuttle bus should be a bit a more clear and at least the hotel offer a description of what it looks like. We needs our shuttle bus the first time because it was only written in Kanji characters which I understand we are in Japan but there should be consideration given to those we don’t. They were lots of tourists that don’t know how to read Kanji and I’m sure the hotel would certainly get more guests if they do this.

The view! Clean and comfortable room. The bathhouse was exquisite and the hotel was really beautiful. The service - very helpful when we requested different pillows. The decor and creativity of the Walrus Club.

Very limited food offerings. The walrus club was great fun place to sit but the food and drink offering very poor. This property has so much potential but we might have stayed in an off season time for them.

The staff especially the front desk man that came running out to help us with the shuttle etc and the manager were exceptional. So helpful and kind.

The decor is a little dated, it would be nice to have access to coffee or tea at all hours, the smoking was not pleasant, the location is far from town, you should be able to add on dinner if you decide to… I wish there was an outdoor onsen section with a view of the ocean.

Very friendly staff. You can phone to be collected from the JR Kinosaki Onsen station. Lovely on-site onsen area.

Pillows slightly uncomfortable. Booking.com listed the property as Kinosaki Onsen when actually it is further away and an 1 hours walk so it isn’t one of the hotels you can then walk around in your Yukata around the Onsen town.

Amazing views and staff were incredible

There was faint smell of tobacco smoke

Everything

The profit to Kinosaki marine world and the onsen

spectacular view, excellent service and good breakfast.

Beautiful setting, great views and onsen

It was a little haggard , needs a renovation

Beautiful location