We stayed one night at this hotel in Nairobi, which is perfectly situated in the heart of Westlands, close to the city center. The room was clean, well-equipped, and very comfortable. We were even welcomed with treats upon arrival, which was a lovely touch. The garden is absolutely superb—lush, vibrant, and tropical, creating a peaceful atmosphere. While the breakfast wasn't quite top-notch, as only à la carte options were available during the low season in April, it was understandable. Overall, we really enjoyed our stay and would happily recommend this hotel to others visiting Nairobi.

Small hotel but very nice and clean, located in a safe area of Nairobi. The staff is amazing, they hare really hard worker (special mention to Maureen). The room is not too big but is very nice and the bed is comfy. Limited choice for breakfast but very well cooked. Good restaurant with Indian chef.

Lack of elevator, not a real issue for me but can be a problem for someone. Really noisy neighborhood and street. I ask the price for late check out and is half price of the room for one night more, which I think is too much.

The facilities was nice and room was spacious and comfortable. The meals at the restaurant were reasonably priced and everything I ate tasted great. Large portions as well. The staff were amazing and helpful. I had to check in early and I checked out late due to a night departure and the hotel did not charge me extra for this. That was such an amazing gesture of generosity and I was thankful. They made sure I was safe and arranged for me to get a shuttle to and from the airport. I enjoyed my experience at this hotel.

staff are exceptionally helpful. make no fuss about redoing bookings and having food delivered to room instead etc. they check in on how you are settling in and even let us back in the room after we had checked out to use facilities. they also helped coordinate return of lost item in an uber. so helpful and friendly. breakfast is immense and beds and shower are very comfortable/luxurious.

A/C was a bit odd and quite loud. also rooms arent mega soundproof but that's more on the other guests for not being more quiet in hallways. overall nothing really bad to say. stayed here the second time when we came back to nairobi at end of our trip.

I recently stayed at PrideInn Westlands and was thoroughly impressed by the impeccable service, luxurious accommodations, and prime location. The staff went above and beyond, consistently providing warm and personalized service that made us feel truly valued. Their genuine hospitality was a standout, making each stay memorable. We were so pleased that we decided to stay there four times during our trip. The rooms were spacious, beautifully decorated, and provided all the modern amenities one could wish for. The hotel’s central location made it easy to explore nearby attractions. Overall, my experience was nothing short of exceptional, and I highly recommend PrideInn Westlands for anyone seeking a memorable and comfortable stay.

Very appealing hotel with friendly and helpful staff. The cleanliness of the hotel and the rooms is excellent. We also liked the selection of drinks. The food, breakfast and dinner were excellent, both in terms of preparation and taste. At the moment, the choice of food is still a bit poor, as the hotel has only recently opened. The manager checked on us daily to see how we were doing and how satisfied we were, informing us that the menu will be relaunched from next week and there will be a wider choice of food. In the small garden you can sit very comfortably in the evening and enjoy a good selection of drinks. In summary, we can only report absolutely positive things about the PrideInn Westlands Boutique and we will definitely be back the next time we are in Nairobi.

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Great hotel and staff . This was my second visit, this time with a friend. The hotel waived the early check in charge. There was a problem with air conditioning and it took them a while to sort it out, but they did The most impressive part was the staff’s concern about our safety. We had booked a 6 day safari and the driver came to pick us up. We had told the reception staff that we were expecting to be picked up. The safari guide had my name on the booking while the room was in my friend’s name - this seemed a discrepancy to the hotel staff. They then went to great lengths to confirm with the safari agency to confirm that the driver was genuine and only then released our luggage. They didn’t want us to leave with someone dodgy. We thought that was a really considerate gesture The restaurant and it’s good/ drinks range was good as it had been previously

The hotel is still very new so everything is in top condition - I was also really encouraged to see how the maintenance team was touching up the paintwork - it bodes well for the future! All my interactions with staff were extremely positive. Breakfast was included in my deal. In practice it is an a la carte breakfast that you could order in advance. My breakfast was outstanding! The hotel has a lovely outdoor terrace facing the street but fairly well shielded which was a wonderful place to work and dine. The rooms had every kind of thing you could want for and a fantastic shower, good quality bed and bedding. The internet access was also very good

The room had a bit of a stuffy smell upon entering - I think airing rooms frequently would solve that but the stuffiness disappears quickly once the aircons is switched on upon entering room. One also has the option of opening two large windows which I thought was really nice!! I also thought the food in the restaurant was slightly on the expensive side but the quality was excellent.

Very clean, felt like a new hotel. The team that welcomed me were very friendly and helpful. Security lady, the porter, and the lady who checked me in was like a breath of fresh air. Really friendly, helpful, and funny. The water pressure is great, firstvdecent shower after 2 weeks in Kenya. Secure, didn't feel like staff were hustling for money like in other places. Free room service is a nice touch especially as a solo traveller.

Nothing really,. A very minor point the menu trys a bit too hard to be special, would be nice to have some more basics on there.

The staff were superb, even when i checked in at 1:30 in the morning . I really liked the room, it was big enough so I could work at the desk in the room. Internet was good. The breakfast was also very good, both in terms of service and the quality of the food. Chef was excellent.

I would have liked a better selection of sports channels on the TV.