I traveled for work with my infant son. I really appreciated how proactive the staff was in getting our room setup before we arrived. It was so wonderful to check in at night and to see a crib already there for him so that I didn't have to request one. Additionally, they even provided a baby bathtub which no hotel has ever done for me, but it made baths sooooo much easier. My son really enjoyed his stay as everyone was so extremely friendly and patient with him. Most people didn't know my name, but he was greeted by name wherever we went on the property which of course wasn't necessary, but made the trip extra special for him. The staff in the Italian restaurant were alllll extremely top notch as well, providing truly world class service. I also appreciated their covid protocols. It was nice having fresh masks and sanitizer provided, plus seeing staff walking around with it. Especially since I had a young baby, that additional level of precaution gave me peace of mind. I've traveled all over the USA and to multiple countries in Europe and Africa with my son in his short 8 months of life and the majority of time we stay in hotels. Hands down this was the best experience we've ever had and I look forward to our next stay there.

The hotel staff are friendly right from the gate. They treat guests with respect with happiness plastered all over their faces. Samson the concierge and his colleagues were on top of their game. John and Carolyne at the reception told me everything I needed to know about the hotel during check in. I was led to the Tambourine restaurant by Simon and received by Steve O and his colleagues. I remember Brenda Mshimbi giving us a snack made of mushroom to try out and it was delicious. Ongus insisted I had to take a second cup of coffee during breakfast. Mercy at the Balcony Bar served us well too. We had a good time and we will be back soon for a longer stay.

I liked the pizza at Lucca and the fact that the cook accommodated my needs ( I am a diabetic and I try as much as I can to not eat food with garlic ) he did his best to fill my expectations and I appreciate the fact that he was so wordy to check with everything was fine 🥰🎀 very thought of him . I highly appreciated the caretakers that were very fast to fulfill all my needs even the silliest one at any hour of the day they were lovely . The receptionist were all cute and well dressed too The gentleman’s at the door are always a big highlights very polite and kind . Overall the people working there make the place worth the price .

The carpet in the bedroom I prefer wooden floor The tiramisu I had was not fresh and had a weird taste it made me sick

Top hotel with good location within Nairobi. Friendly staff

The website provides no information on the fitness centre, so the assumption is there isn't one. Only when I arrived did I notice there was a fitness centre. Unfortunately I never packed any workout clothing. I'm vegetarian and the hotel caters for this. When having breakfast there's a friendly man bringing savoury snacks to your table. In the week I was there they were all meat based

Decent hotel and elegant ambience. The staff at Villa Rosa Kempinski went above and beyond to ensure our stay was nothing short of perfect. Every detail was attended to with a personal touch, from the warm welcome at check-in to the seamless service throughout our stay. The beds are incredibly comfortable. We got free Mini bar and a free extra bed too. Breakfast is excellent too with a wide variety. Would highly recommend!!

Wifi connection is a little weak in the rooms

The hotel was clean and the staff were exceptionally friendly. I remember Ian and Kenneth in particular being friendly but all of the staff were brilliant. The thing that stood out the most was that they allowed us to stay in the hotel all day at the pool and spa as our flight was not until 23:00 so we did not have to worry about finding somewhere to be during the day after we had checked out. We thought that was really good of them.

I would say for the cost the room was quite small and basic but this is me being picky as we really enjoyed the stay and would stay again.

Pros Great pool, gym and spa Great sauna. In room H2O, snacks and juice that’s awesome. Rooms service 24/7 Cleaning of room if till 3pm but on request if you need to sleep in the services are offered. GREAT SECURITY - no fear of being stocked int the hotel. Cons Working out in the gym is too hot as the air conditioner is not on - when turned on the windows were left open. A variety of work out machines would be appreciated Jacuzzi was not working.

The noice from the freeway. The owners should consider sound proofing the rooms facing the highway.

Very corporate and quite dark, but the rooms were bright, clean and comfortable. The staff were friendly, efficient and charming, and the focaccia in the Italian restaurant will make you cry it is so gorgeous! The visit of the King of the Netherlands did not really disrupt anything, it was elegantly done!

A bit big and slightly soulless. But the conference was in a hotel nearby and the Kempinski aced that in spades!!

I recently had the pleasure of staying at Villa Rosa Kempinski in Nairobi, and it was an exceptional experience! The hotel blends elegance and comfort beautifully, creating a welcoming atmosphere. They surprised me with a delightful birthday celebration that made my stay even more special. The spa is a true gem; my massage was rejuvenating and left me feeling utterly relaxed. With attentive service and exquisite dining, Villa Rosa is a perfect retreat for anyone visiting Nairobi!

nothing

Kepinsky is always a good place to stay. The staff are so friendly and try to make your stay as perfect as they can possibly do. The food is good. And the location is good for the CBD.

Check in was not done as well as it usually is. The check in person did not give full information and was very quick, even though there was no one waiting, they should spend more time ensuring we have all the information we need. The room was very cold. The road noise is becoming an issue with this lovely hotel.