680 reviews
From
$300Westlands Road, Nairobi, 00101, Kenya
680 reviews
1/59
Pet Friendly
Restaurant
Free Private Parking
Free wifi
Room service
Meeting/Banquet facilities
Spa
Bar
Joy Palace Hotel in Nairobi, Kenya sits on Westlands Road, about 1.4mi from the city center. With 680 reviews, this hotel offers a lively base for travelers exploring the Westlands district and beyond.
Highlights include free Wi-Fi, free private parking, and a pet-friendly policy, plus an on-site restaurant, bar, spa, sun deck, terrace, and tour desk. Free meeting/banquet facilities and free parking on site add to the convenience, while 24-hour front desk, soundproof rooms, non-smoking rooms, free toiletries, and extra-long beds contribute to comfort.
Shuttle service (extra charges) and airport shuttle (extra charges) are available, and kids’ meals carry extra charges. Beyond the essentials, this spot invites travelers to settle into Nairobi's buzzing Westlands vibe and make the most of every moment.
Joy Palace Hotel invites guests to linger over meals at Joy Restaurant, where African and American flavors shine in settings that range from family-friendly to romantic. The on-site bar pairs crafted drinks with the same inviting vibe, making it easy to unwind after exploring Westlands. Dining spaces are designed to fit any mood, whether a casual bite or a special evening out.
Wellness and convenience are woven into the stay: a spa for real relaxation, plus a sun deck and terrace to soak up Nairobi’s energy. The tour desk is ready to help plan day trips, and free meeting/banquet facilities cater to events of various sizes. Inside the rooms, soundproof and non-smoking options, free toiletries, and extra-long beds contribute to a comfortable, restful retreat, all supported by a 24-hour front desk.
For practical details, pets are welcome at no extra charge on request. Shuttle services, including an airport shuttle, are available for an additional fee, and kids’ meals carry extra charges. Payment is accepted by multiple non-cash methods, such as Discover, JCB, Visa, Mastercard, American Express, Diners Club, Maestro, and UnionPay cards, while free private parking is available on site for added convenience.
Closest airports
Nairobi Wilson Airport
3.9miJomo Kenyatta International Airport
9.4miPet Friendly
Restaurant
Free Private Parking
Free wifi
Room service
Meeting/Banquet facilities
Spa
Bar
Sun deck
Tour desk
Parking On Site
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
View
Extra long beds (> 6.5 ft)
Free toiletries
Show 16 photos
Superior, Triple
1 Twin Bed
1 King Size Bed
270 sqft
City view
Private Bathroom
Terrace
Flat-screen TV
+
More details
This triple room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit offers 2 beds.
Show 7 photos
Deluxe, 1 Bed
195 sqft
Balcony
Flat-screen TV
+
More details
This double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit has 1 bed.
Show 6 photos
Standard, 1 Bed
195 sqft
Balcony
Flat-screen TV
+
More details
This single room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit offers 1 bed.
Show 6 photos
Standard, Single
1 Twin Bed
195 sqft
City view
Private Bathroom
Terrace
Flat-screen TV
More details
Show 7 photos
Deluxe
1 Queen Size Bed
195 sqft
Private Bathroom
Terrace
View
Flat-screen TV
+
More details
Show 9 photos
Standard, 2 Twin Beds
2 Twin Beds
215 sqft
Private Bathroom
Terrace
View
Flat-screen TV
+
More details
Standard, Double
1 Double Bed
+
More details
Show 16 photos
Superior
+
More details
Villa
More details
7.5
680 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
Padmini
9.1
June 2025
I stayed here again after my one day stay a week ago. This time the room was better with 2 lights, ample space (got a 2 single beds room). Staff are amazing, friendly and helpful. Location is perfect and the street feels very safe. The size and space of room and beds were perfect and comfortable to unwind after a long day.
Some facilities seem outdated and hotel will do incredibly better with renovation of the rooms.there are no mosquito nets/all out / coil, only sprays are available, and there's only one trash bin for the room and bathroom
Andrew
8.2
December 2024
Location is excellent...walk distance to all Westlands has to offer ... shop, restaurants and clubs. Staff were so warm and friendly and nothing was too much trouble for them. Beds were particularly comfortable and showers hot. Breakfast was good and filling...also local street food available around the corner Free water
Mosquitoes in the room ... could be easily fixed with some fly wire on windows TVs only had a few local channels...should be smart tvs with YouTube and streaming available using own account
Constanza
8.2
February 2024
Location was good. The staff was very friendly and helpful, many thanks to one of the housekeeper who washed a few clothes I gave her in record time, I was leaving the next day and she did everything possible to deliver to reception before my departure time before 7 am Personnel from reception and restaurant very friendly and willing to help and answer questions. One of the girls from the restaurant agreed to feed the cats living in the restaurant courtyard with the cat food I brought them, thanks for that! The room was clean and located in a more quiet side, not right on top of the music from the restaurant so that was appreciated. My breakfast was packed to go on my departure day, as I left before 7 am. Quickly solved problems, the night before the bedroom light bulb stopped working so they quickly sent someone to fix it.
No air conditioning, the room was very hot. Thankfully the housekeeper brought a fan that helped. The shower curtain could be replaced, it had a lot of mould stains on it and looked overall very old. Could be easily replaced or even washed with bleach. The toilet cistern had problems. Every time I flushed it, the water was keep running, having to press the flushing button again, sometimes taking more time and effort to stop the running water, needs definitely a fixing. The bedlinen had small stains and a cigar burnt, small but still noticeable. Small details easily fixable help to make a better impression!
Alexander
9.1
October 2023
We enjoyed our short stay in this hotel! It is clean, well located and at affordable price. There is a nice cosy restaurant-bar just next door to the hotel with very tasty african food and excellent drinks at affordable price, and good music. Staff is very friendly and helpful! Socket adapters are provided.
Noise from outside, absence of hangers for the towels were for some discomfort. Lights in the room could be better too. But overall this hotel is good for a short stay, taking into account the affordable price. No problem.
Padmini
8.2
June 2025
The bed was comfortable, location was perfect near to all major attractions of the city, many travel operators do a pickup from hotel directly.staff are amazing always a call away to correct any issues you face.
The facilities seemed outdated - just a single hanging light for the room made it look dim, no kettle, hot water only in shower, room looked very compact.
Richson
9.1
October 2024
Quiet environment Very good staff from the gateman to all the receptionist to the cleaners and restaurant staff Clean environment Clean rooms Good food and not too pricey Had a good stay in all
At times the towels were not too good and when I complained they changed it immediately and apologized Asides that it was an amazing and lovely place to stay
Vako
9.1
May 2025
This hotel is in a perfect location in Westlands very close to bars and restos and the buses that go downtown. The staff; reception and restaurant are great. They moved me to another room quickly as the hot water was not working in my room. They even extanded my check out time by an hour.
The internet is not good on the 2nd floor. Everything else was fine.
Rebecca
8.2
August 2023
Great Value for money, walking distance to nice places to eat, felt safe in area. Good security. Bed was comfy. Fan was good. Had extra blankets as got cold in the night. Staff were very polite and helpful. Brought breakfast to my room as had early check out for safari. I stayed here as close to safari company for pick up. Meant didn't have the crazy traffic in the morning.
No tea/coffee making facility in room, I landed late after long haul flight, and wanting a drink. Did supply water, but wanted a hot drink. Also as a sat night, music from across road was loud. Good it you wanted to party, not so great if you need a good night sleep. I had earplugs, so I slept OK.
Kumar
9.1
May 2025
The location was very good and close to everything I needed. The room was clean and the bed quite comfortable. Staff were polite enough and were responsive.
The wifi signal was weak and kept dropping making it hard to work. The lighting inside the room was a bit insufficient (though that is subjective).
Shabaan
10
September 2023
I mean for the amount that you pay to stay here in the heart of Westlands walking distance to the malls and famous clubs/restaurants, this is a very very good deal. There are inconveniences here and there but again you get what you pay for and hence I am rating this as Exceptional (10/10). I also really enjoyed how secure the place was and the staff was very friendly and acommodating
Again for the amount you pay, you need to overlook the inconveniences but here are some: 1) hot water was hard to get 2) club next to the hotel so quite loud
Attractions
Nairobi National Museum
0.9miAugust 7th Memorial Park
1.5miJamia Mosque
1.6miKenya National Archives
1.9miKenyatta International Convention Centre
2miSheldrick Wildlife Trust
2.5miKibera
3.8miNairobi National Park
5miBomas of Kenya
5.5miUhuru Gardens Memorial Park
6miGiraffe Centre
8.6miKaren Blixen Museum
8.7miKazuri Beads Factory
8.9miGreat Rift Valley
20.1miAttractions
Nairobi National Museum
0.9miAugust 7th Memorial Park
1.5miJamia Mosque
1.6miKenya National Archives
1.9miKenyatta International Convention Centre
2miSheldrick Wildlife Trust
2.5miKibera
3.8miNairobi National Park
5miBomas of Kenya
5.5miUhuru Gardens Memorial Park
6miGiraffe Centre
8.6miKaren Blixen Museum
8.7miKazuri Beads Factory
8.9miGreat Rift Valley
20.1miAirports
Nairobi Wilson Airport
3.9miJomo Kenyatta International Airport
9.4miJoy Restaurant
Cuisines
Ambiances
Pet Friendly
Restaurant
Free Private Parking
Free wifi
Room service
Meeting/Banquet facilities
Spa
Bar
Sun deck
Tour desk
Parking On Site
Terrace
Soundproof rooms
24-hour front desk
Non-smoking rooms
View
Extra long beds (> 6.5 ft)
Free toiletries
Accessibility
Upper floors accessible by stairs only
Activities
Bar crawls
Karaoke
Nightclub/DJ
Pool table
Bathroom
Free toiletries
Private Bathroom
Shower
Slippers
Toilet
Toilet paper
Towels
Bedroom
Extra long beds (> 6.5 ft)
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Evening entertainment
Food & Drink
Bar
Breakfast in the room
Fruit
Kids' meals
Packed lunches
Restaurant
Special diet meals (on request)
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Express check-in/out
Invoice provided
Tour desk
General
Designated smoking area
Family rooms
Hair/Beauty salon
Heating
Hypoallergenic room available
Non-smoking rooms
Pet Friendly
Room service
Smoke-free property
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Cleaning products
Living Area
Desk
Dining area
Media & Technology
Cable channels
Flat-screen TV
Satellite channels
Telephone
TV
Outdoors
BBQ facilities
Outdoor dining area
Outdoor furniture
Sun deck
Terrace
Parking
Free Private Parking
Parking On Site
Physical distancing
Cashless payment available
Room Amenities
Clothes rack
Fan
Iron
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Spa
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Shuttle service
View
City view
View
Pets are allowed on request. No extra charges.
WiFi is available in some hotel rooms and is free of charge.
There's no age requirement for check-in
Come and go whenever you want
Free private parking is available on site (reservation is needed).
Child policies
Children of all ages are welcome.
Children 3 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
This property accepts cash only.
Off Limuru Road Two Rivers Mall, Runda , Nairobi, 2256-0062, Kenya
3.9mi from current hotel
Very Good
260 reviews
From
Argwings Kodhek Road, Hurlingham, Nairobi, 00100, Kenya
2mi from current hotel
Very Good
211 reviews
From
Lantana Road, Westlands, Nairobi, 00800, Kenya
0.5mi from current hotel
Good
421 reviews
From
Redhill, Limuru Road, Kianjogu, 00100, Kenya
10mi from current hotel
Very Good
78 reviews
From
Magadi Road, Nairobi, 00509, Kenya
7.3mi from current hotel
Very Good
30 reviews
From
Kikuyu Ondiri Road Gardens Archade, Muguga, 00902, Kenya
9.7mi from current hotel
Very Good
101 reviews
From
Barabara Mpya, Magadi Rd, Nairobi, Nairobi, 00100, Kenya
10.9mi from current hotel
Good
68 reviews
From
Karen, Ngong, Kenya
7mi from current hotel
Very Good
49 reviews
From
Ring Road, Kilimani, Nairobi, 00200, Kenya
2.5mi from current hotel
Pleasant
32 reviews
From
Featured hotels
Featured hotels
Cities nearby