7.5

680 reviews

Joy Palace Hotel

Joy Palace Hotel

Westlands Road, Nairobi, 00101, Kenya

Choose dates to view prices

Pet Friendly

Restaurant

Free Private Parking

Free wifi

Room service

Meeting/Banquet facilities

Spa

Bar

Joy Palace Hotel

Joy Palace Hotel in Nairobi, Kenya sits on Westlands Road, about 1.4mi from the city center. With 680 reviews, this hotel offers a lively base for travelers exploring the Westlands district and beyond.

Highlights include free Wi-Fi, free private parking, and a pet-friendly policy, plus an on-site restaurant, bar, spa, sun deck, terrace, and tour desk. Free meeting/banquet facilities and free parking on site add to the convenience, while 24-hour front desk, soundproof rooms, non-smoking rooms, free toiletries, and extra-long beds contribute to comfort.

Shuttle service (extra charges) and airport shuttle (extra charges) are available, and kids’ meals carry extra charges. Beyond the essentials, this spot invites travelers to settle into Nairobi's buzzing Westlands vibe and make the most of every moment.

Joy Palace Hotel invites guests to linger over meals at Joy Restaurant, where African and American flavors shine in settings that range from family-friendly to romantic. The on-site bar pairs crafted drinks with the same inviting vibe, making it easy to unwind after exploring Westlands. Dining spaces are designed to fit any mood, whether a casual bite or a special evening out.

Wellness and convenience are woven into the stay: a spa for real relaxation, plus a sun deck and terrace to soak up Nairobi’s energy. The tour desk is ready to help plan day trips, and free meeting/banquet facilities cater to events of various sizes. Inside the rooms, soundproof and non-smoking options, free toiletries, and extra-long beds contribute to a comfortable, restful retreat, all supported by a 24-hour front desk.

For practical details, pets are welcome at no extra charge on request. Shuttle services, including an airport shuttle, are available for an additional fee, and kids’ meals carry extra charges. Payment is accepted by multiple non-cash methods, such as Discover, JCB, Visa, Mastercard, American Express, Diners Club, Maestro, and UnionPay cards, while free private parking is available on site for added convenience.

Closest airports

Nairobi Wilson Airport

3.9mi

Jomo Kenyatta International Airport

9.4mi

Most popular amenities

Pet Friendly

Restaurant

Free Private Parking

Free wifi

Room service

Meeting/Banquet facilities

Spa

Bar

Sun deck

Tour desk

Parking On Site

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

View

Extra long beds (> 6.5 ft)

Free toiletries

Rooms

Superior Triple Room in Joy Palace Hotel

Show 16 photos

Superior, Triple

1 Twin Bed

1 King Size Bed

270 sqft

City view

Private Bathroom

Terrace

Flat-screen TV

+

More details

This triple room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit offers 2 beds.

Show 7 photos

Deluxe, 1 Bed

195 sqft

Balcony

Flat-screen TV

+

More details

This double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit has 1 bed.

Show 6 photos

Standard, 1 Bed

195 sqft

Balcony

Flat-screen TV

+

More details

This single room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit offers 1 bed.

Standard Single Room in Joy Palace Hotel

Show 6 photos

Standard, Single

1 Twin Bed

195 sqft

City view

Private Bathroom

Terrace

Flat-screen TV

More details

Deluxe Double Room in Joy Palace Hotel

Show 7 photos

Deluxe

1 Queen Size Bed

195 sqft

Private Bathroom

Terrace

View

Flat-screen TV

+

More details

Standard Twin Room in Joy Palace Hotel

Show 9 photos

Standard, 2 Twin Beds

2 Twin Beds

215 sqft

Private Bathroom

Terrace

View

Flat-screen TV

+

More details

Standard, Double

1 Double Bed

+

More details

Show 16 photos

Superior

+

More details

Villa

More details

Guest reviews

7.5

680 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Featured reviews:

🇮🇳

Padmini

9.1

June 2025

I stayed here again after my one day stay a week ago. This time the room was better with 2 lights, ample space (got a 2 single beds room). Staff are amazing, friendly and helpful. Location is perfect and the street feels very safe. The size and space of room and beds were perfect and comfortable to unwind after a long day.

Some facilities seem outdated and hotel will do incredibly better with renovation of the rooms.there are no mosquito nets/all out / coil, only sprays are available, and there's only one trash bin for the room and bathroom

🇦🇺

Andrew

8.2

December 2024

Location is excellent...walk distance to all Westlands has to offer ... shop, restaurants and clubs. Staff were so warm and friendly and nothing was too much trouble for them. Beds were particularly comfortable and showers hot. Breakfast was good and filling...also local street food available around the corner Free water

Mosquitoes in the room ... could be easily fixed with some fly wire on windows TVs only had a few local channels...should be smart tvs with YouTube and streaming available using own account

🇩🇪

Constanza

8.2

February 2024

Location was good. The staff was very friendly and helpful, many thanks to one of the housekeeper who washed a few clothes I gave her in record time, I was leaving the next day and she did everything possible to deliver to reception before my departure time before 7 am Personnel from reception and restaurant very friendly and willing to help and answer questions. One of the girls from the restaurant agreed to feed the cats living in the restaurant courtyard with the cat food I brought them, thanks for that! The room was clean and located in a more quiet side, not right on top of the music from the restaurant so that was appreciated. My breakfast was packed to go on my departure day, as I left before 7 am. Quickly solved problems, the night before the bedroom light bulb stopped working so they quickly sent someone to fix it.

No air conditioning, the room was very hot. Thankfully the housekeeper brought a fan that helped. The shower curtain could be replaced, it had a lot of mould stains on it and looked overall very old. Could be easily replaced or even washed with bleach. The toilet cistern had problems. Every time I flushed it, the water was keep running, having to press the flushing button again, sometimes taking more time and effort to stop the running water, needs definitely a fixing. The bedlinen had small stains and a cigar burnt, small but still noticeable. Small details easily fixable help to make a better impression!

🇧🇪

Alexander

9.1

October 2023

We enjoyed our short stay in this hotel! It is clean, well located and at affordable price. There is a nice cosy restaurant-bar just next door to the hotel with very tasty african food and excellent drinks at affordable price, and good music. Staff is very friendly and helpful! Socket adapters are provided.

Noise from outside, absence of hangers for the towels were for some discomfort. Lights in the room could be better too. But overall this hotel is good for a short stay, taking into account the affordable price. No problem.

🇮🇳

Padmini

8.2

June 2025

The bed was comfortable, location was perfect near to all major attractions of the city, many travel operators do a pickup from hotel directly.staff are amazing always a call away to correct any issues you face.

The facilities seemed outdated - just a single hanging light for the room made it look dim, no kettle, hot water only in shower, room looked very compact.

🇳🇬

Richson

9.1

October 2024

Quiet environment Very good staff from the gateman to all the receptionist to the cleaners and restaurant staff Clean environment Clean rooms Good food and not too pricey Had a good stay in all

At times the towels were not too good and when I complained they changed it immediately and apologized Asides that it was an amazing and lovely place to stay

🇦🇲

Vako

9.1

May 2025

This hotel is in a perfect location in Westlands very close to bars and restos and the buses that go downtown. The staff; reception and restaurant are great. They moved me to another room quickly as the hot water was not working in my room. They even extanded my check out time by an hour.

The internet is not good on the 2nd floor. Everything else was fine.

🇬🇧

Rebecca

8.2

August 2023

Great Value for money, walking distance to nice places to eat, felt safe in area. Good security. Bed was comfy. Fan was good. Had extra blankets as got cold in the night. Staff were very polite and helpful. Brought breakfast to my room as had early check out for safari. I stayed here as close to safari company for pick up. Meant didn't have the crazy traffic in the morning.

No tea/coffee making facility in room, I landed late after long haul flight, and wanting a drink. Did supply water, but wanted a hot drink. Also as a sat night, music from across road was loud. Good it you wanted to party, not so great if you need a good night sleep. I had earplugs, so I slept OK.

🇮🇳

Kumar

9.1

May 2025

The location was very good and close to everything I needed. The room was clean and the bed quite comfortable. Staff were polite enough and were responsive.

The wifi signal was weak and kept dropping making it hard to work. The lighting inside the room was a bit insufficient (though that is subjective).

🇺🇸

Shabaan

10

September 2023

I mean for the amount that you pay to stay here in the heart of Westlands walking distance to the malls and famous clubs/restaurants, this is a very very good deal. There are inconveniences here and there but again you get what you pay for and hence I am rating this as Exceptional (10/10). I also really enjoyed how secure the place was and the staff was very friendly and acommodating

Again for the amount you pay, you need to overlook the inconveniences but here are some: 1) hot water was hard to get 2) club next to the hotel so quite loud

Points of Interest Around Joy Palace Hotel

Attractions

Nairobi National Museum

0.9mi

August 7th Memorial Park

1.5mi

Jamia Mosque

1.6mi

Kenya National Archives

1.9mi

Kenyatta International Convention Centre

2mi

Sheldrick Wildlife Trust

2.5mi

Kibera

3.8mi

Nairobi National Park

5mi

Bomas of Kenya

5.5mi

Uhuru Gardens Memorial Park

6mi

Giraffe Centre

8.6mi

Karen Blixen Museum

8.7mi

Kazuri Beads Factory

8.9mi

Great Rift Valley

20.1mi

Restaurants

Joy Restaurant

Cuisines

  • African
  • American

Ambiances

  • Family Friendly
  • Traditional
  • Modern
  • Romantic

Amenities of Joy Palace Hotel

Pet Friendly

Restaurant

Free Private Parking

Free wifi

Room service

Meeting/Banquet facilities

Spa

Bar

Sun deck

Tour desk

Parking On Site

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

View

Extra long beds (> 6.5 ft)

Free toiletries

Stay rules - Joy Palace Hotel

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Children and beds

  • Cards accepted at this property