Location is excellent...walk distance to all Westlands has to offer ... shop, restaurants and clubs. Staff were so warm and friendly and nothing was too much trouble for them. Beds were particularly comfortable and showers hot. Breakfast was good and filling...also local street food available around the corner Free water

Mosquitoes in the room ... could be easily fixed with some fly wire on windows TVs only had a few local channels...should be smart tvs with YouTube and streaming available using own account

Location was good. The staff was very friendly and helpful, many thanks to one of the housekeeper who washed a few clothes I gave her in record time, I was leaving the next day and she did everything possible to deliver to reception before my departure time before 7 am Personnel from reception and restaurant very friendly and willing to help and answer questions. One of the girls from the restaurant agreed to feed the cats living in the restaurant courtyard with the cat food I brought them, thanks for that! The room was clean and located in a more quiet side, not right on top of the music from the restaurant so that was appreciated. My breakfast was packed to go on my departure day, as I left before 7 am. Quickly solved problems, the night before the bedroom light bulb stopped working so they quickly sent someone to fix it.

No air conditioning, the room was very hot. Thankfully the housekeeper brought a fan that helped. The shower curtain could be replaced, it had a lot of mould stains on it and looked overall very old. Could be easily replaced or even washed with bleach. The toilet cistern had problems. Every time I flushed it, the water was keep running, having to press the flushing button again, sometimes taking more time and effort to stop the running water, needs definitely a fixing. The bedlinen had small stains and a cigar burnt, small but still noticeable. Small details easily fixable help to make a better impression!

We enjoyed our short stay in this hotel! It is clean, well located and at affordable price. There is a nice cosy restaurant-bar just next door to the hotel with very tasty african food and excellent drinks at affordable price, and good music. Staff is very friendly and helpful! Socket adapters are provided.

Noise from outside, absence of hangers for the towels were for some discomfort. Lights in the room could be better too. But overall this hotel is good for a short stay, taking into account the affordable price. No problem.

Quiet environment Very good staff from the gateman to all the receptionist to the cleaners and restaurant staff Clean environment Clean rooms Good food and not too pricey Had a good stay in all

At times the towels were not too good and when I complained they changed it immediately and apologized Asides that it was an amazing and lovely place to stay

Great Value for money, walking distance to nice places to eat, felt safe in area. Good security. Bed was comfy. Fan was good. Had extra blankets as got cold in the night. Staff were very polite and helpful. Brought breakfast to my room as had early check out for safari. I stayed here as close to safari company for pick up. Meant didn't have the crazy traffic in the morning.

No tea/coffee making facility in room, I landed late after long haul flight, and wanting a drink. Did supply water, but wanted a hot drink. Also as a sat night, music from across road was loud. Good it you wanted to party, not so great if you need a good night sleep. I had earplugs, so I slept OK.

I mean for the amount that you pay to stay here in the heart of Westlands walking distance to the malls and famous clubs/restaurants, this is a very very good deal. There are inconveniences here and there but again you get what you pay for and hence I am rating this as Exceptional (10/10). I also really enjoyed how secure the place was and the staff was very friendly and acommodating

Again for the amount you pay, you need to overlook the inconveniences but here are some: 1) hot water was hard to get 2) club next to the hotel so quite loud

The staff were polite and courtesy, the helped me with my lagguage to my room, they explained everything needed to know about the room and the services offered. The room was clean and very organised. The bed was comfortable, the sitting area had good lighting where I was able to get work done. There was hot water in the shower which I appreciated. Its location is convenient as there is easy access to the highway. The ambience is also good. You get good value for your money, would highly recommend.

The only problem I encountered was noise that came from the restaurant. However, the staff explained to me that it was due to the Karoeke they host every Thursday. They also explained that they were fully booked that is why I got that room but on normal occasions they wouldn't give that room out because they are aware of the noise disturbance.

The hotel staff were super nice.

The bartender served me a cocktail without alcohol and refused to give me alcohol when I asked for it. This wasn't nice at all because I've paid for a cocktail with alcohol. He completely ignored my demand.. the bartender wasn't friendly at all.

For the price, I had an exceptionally clean and comfortable room with a very good bathroom (strong shower) and felt very secure. Great location & good base for getting work done. Staff were friendly and helpful. There's no lift and I was offered a lower floor room if I wanted one.

Joy Palace is always good and my go-to place to stay in Nairobi. Preferable to staying with rather than taking up friends' offers of staying with them.

This time round the restaurant was closed for refurbishment so anything involving food or drink meant going next door to Pride Inn. No hassle and a change of scene.