The staff were very welcoming and accommodating. They were so kind to accept an early check-in as well as a late check out. The hotel is close to everything one needs especially during a holiday, from restaurants and shops, to a vibrant neighborhood with nightlife. The water heater and AC worked well during my stay as well as the internet. The hotel has a bar area with a city view. Downstairs the building in which the hotel is, serves buffet meals.

There were complimentary tea bags in the room but without a variety of options to choose from. The hotel is within the Crossroads Plaza. It is easier to find using that name rather than the name Crossroads Hotel.

The room is very spacious and we had one with a window overlooking the city, the bathroom was very clean although a little small and had difficulty with the shower drain. The room had air conditioning. It has a very nice bar-restaurant, the food is very good, they serve a lot. The hotel is super well located in the Westland area and easy to get around by Uber. The staff was very friendly; We had a safari in the National Park very early and they prepared a breakfast box for us, it was not something extraordinary but it was good.

The size of the single beds, very small.

We had a very nice stay. The staff was wonderful and incredibly attentive and nice. They gave us a welcome drink upon arrival and were very helpful with everything we needed. It seemed a little odd that the hotel began on the 5th floor of the building shared with other tenants (just not what we are used to) but we felt very safe and secure. There was a door code to get into the area with the rooms and there was a gate guard at the entrance to the parking area. Food in the restaurant was good and reasonably priced although the service of food (not the bartender/waiter) was very slow. The room and bed was very comfortable and clean. There was even a mini fridge. The location seemed safe and nice. We did walk to some things nearby but didn’t stay here long enough to get a true feel for the area. We would stay here again if ever back in this area. While we did not have a chance to take advantage of it, they even had a spa! With very reasonably priced services. Also, my husband forgot his AirPods in the room when we left and they were nice enough to hold them at reception for us until we got back from our 6 day safari.

The WiFi was quite spotty in the room, very slow. It worked well in the reception area and bar/restaurant though. We loved that the room had air conditioning but it did not work very well. We are from the US and like it quite chilly. We set the AC as low as it would go (capped at 18 degrees) and even with it running all night it only went down from 24 degrees to 21 degrees by morning. Probably not an issue for many but was annoying for us.

The hotel is in prime location of westlands. It's close to many high-end hotels as well as many restaurants and bars. For example, the hotel is right behind back of Nairobi Street Kitchen, we could see it from our hotel room. The staff are very helpful and responsive to any questions/requests.

The hotel appears to be converted from an older office building, so it does not exactly have everything a standard hotel offers, like swimming pool. One of two elevators was not working and there were technicians working on it the entire 4 days we stayed there.

I liked the location, the spacious rooms, the security measures when getting to your room, (there's a security door with codes) and the water pressure.

Depending on which room you are the WiFi will be strong or weak.. The first room had perfect WiFi however it had a foul smell coming from the drainage and was loud in the evening (facing nightclubs/pubs etc) Was moved to another room. WiFi was very unstable but the room was more cozy, comfortable no foul smell and that side was quiet. The breakfast was so average and i noticed they didn't clean the table when someone had finished taking breakfast. They just clear the table and leave the crumbs there! Pls improve.

Good location in Westlands with very friendly staff. I got a spacious room, equipped with most of what you need. Overall a nice place to stay.

The shower is elevated and water is leaking into the bathroom. The hotel is on two different floors in a building with some empty floors and offices. That lacks somehow a little bit of charme. Noise and temperature isolation of the windows could be improved.

Very good, super service and outstanding restaurant downstairs! Very safe!

Windows are not tight, you can hear street noises and in winter can be cold. Westlands are not very busy neighbourhood, only hotels around.

Great location close to all the Westlands shops, restaurants and amenities, yet remaining quiet and peaceful. This is a very good business hotel, secure and comfortable.

The breakfast options seem to have reduced a bit since my last visit. Maybe because the hotel was low on guests during my stay.

Good clean hotel, located in the business quarter, i.e. in Westlands, close to shopping malls and by taxi close to the central district (important to me, as I needed to go there almost daily). A bit too close to some disco bars or alike, but with windows closed this was ok to sleep properly (notably applicable to Thursdays and Fridays nights, otherwise it is normally calm, not facing big avenues but smaller streets). It is also a safe hotel, there a several measures in place for that. Staff particularly needs to be appreciated, super kind and smiling, very nice atmosphere. Photos attached are from my room, situated at the 7th floor. Reception is at 5th floor.

Breakfast. It is said on the website that breakfast is included, but it is not said that you have only 2 options, with 2 fixed menus. So, every morning, when you want breakfast, you have to choose one of the 2. For me, with a long stay of 14 nights, this was quite difficult. If breakfast buffet style does not suit the hotel for whatever reason, they should however be more flexible and be able to propose to clients some a la carte options within the total price they offer or even with exceeding the price if the client wants to pay, but thus to offer variation. Bathroom also needs some maintenance, especially in my room the sink and the tap.

The staff was excellent, very kind and helpful. They provided us with everything we needed. We left our suitcases at the hotel while we were on safari, bought us train tickets, gave us directions and recommendations. They were always available when we called them on the phone with questions. Perfect service and comfort. The sheets are extremely comfortable and soft. Everything was great.