I am so sorry I did not catch her name but there was a blonde staff member who was always going above for customers. We went to have a coffee and needed milk and she went to got us milk right away and then said oh wait let me make some fresh coffee and that was what she did. She always had a smile and said hello. Also the kitchen staff at breakfast were wonderful always cleaning and greeting people in the morning. I also witnessed on my last day the kitchen staff helping a group of people with the waffle maker. Very friendly and helpful staff.

I feel there could have been more of a selection for breakfast such as bacon and fruits maybe some fried potatoes.

Its location was great. We could just walk to the falls. There were also restaurants nearby. Parking was on site and free. Due to our chosen room type, we were given the 3rd floor and there weren’t lifts. It was a long trip for us and so was difficult to lug our heavy luggage up and down the stairs. The room was big and clean. However lighting was a challenge. There was a luggage stand but poor lighting. I had to drag it out to the open area. There was also a balcony where we could hang our laundry. Breakfast was good and had variety.. we didn’t use the pool.

The stairs. Next time I would ask for a ground floor room or one at the other building with higher floor and with lifts.

I like the location of the hotel. Conveniently quick walk to the falls of the main attraction strip. Free parking was a plus to. ( IT SEEMS LIKE THERE WAS NOT ENOUGH SPACE FOR ALL CARS). Hard wood floor in room( but it could use a good moping)

The room was outdated and extremely dusty. Vent in bathroom was full of dust, pealing paint on celling in bathroom, bathroom sink glass bowl vanity extremely low and tile on counter sharp when getting down to toilet got scratch several times. There was a weird looking chandelier on the chain hanging in front of windows. It personally looked out of place. It was too big and not necessarily needed as it was not giving any amount of light.

Excellent location. Everything is nearby - 500 m to the waterfall on foot, across the road to the casino, 100 m to Skylon, there is free parking on the territory, ordinary breakfast. Coffee and tea 24/7 in the office building. My room was large on the second floor, there is a coffee machine, TV, iron, hair dryer, air conditioning, but for now we use the heating, late spring, cool outside. There is an indoor heated pool and jacuzzi in the building. We had a great rest. The hotel is built in two buildings connected by a covered passage. Clean, cozy and this is the closest hotel to the waterfall, a few minutes walk. For all the times that we have been to Niagara, this hotel is the best in all respects. Visitors love it - many visitors, it is busy.

Breakfast was local, fruit and vegetables can improve various

We stayed in room 705... the Superior King Room. Amazing wood floors and very clean. This was the top floor at the Hotel. The view was facing the Hilton and the OLG Stage where we went to a concert that night to see Bret Michaels (from the rock band Poison). Best place to see concerts! Over night staff was super nice to chat with, as well as the long haired guy in the morning. BUT OMG... the breakfast was totally amazing! The scrambled eggs, sausage links, toast, cereal, Tea and juice was superb! The bed was huge and comfortable. And for those with Rogers Cable TV... then the TV remote will be easy to operate. (I work for Rogers) Parking was easy to get to and WOW FREE!!! The breakfast room was very clean and super BIG with lot's of seating. We sat in front of the only TV at the round table and watched CP24. My girlfriend is from Toronto and I'm from Oshawa. We always try to stay at Hotels within walking distance to the OLG Stage at Fallsview Casino.

What am I to put here that we didn't like...? NOTHING was wrong with this place. I give a 10 out of 10! Bonus for myself was the FREE parking and the amazing breakfast! Maybe I should add that I'm coming back for the Burton Cummings concert on Nov 8th 2024 and wanted to rebook room 705... but seems I'm too late. (unless someone can pull some strings for me)

The location you cannot beat. It is the very best location. It is right above the falls, near a Starbuck's and a tourist attraction the Skylon. And of course across from the new casino which at this time had a food truck festival. The food court is good as well and stays open late. The room is good ( comfortable bed and nice balcony ) but the cooling system was very loud and not very strong. Having breakfast with the stay and free parking is a bonus for the price. The staff are friendly and that is why we have stayed there for yeara.

The place needs a bit of fixing - last year we noticed that the wall near the outer stairs leading up the tiles have fallen off and were the same this year. Also the stairwell wasn't clean when we got there and was the same when we left. The eggs at breakfast are watery but the rest of the breakfast was great.

Our single king bedroom with in-room hot tub was very clean and comfortable. Our 6th floor private balcony had a view of the American Falls and 10 o'clock fireworks over the Falls every night. Free parking in the hotel parking lot right next to our building was always available. Breakfast was free and included eggs, sausages, waffles, fruits, breads, etc. The staff were all friendly and helpful. Excellent location if you want to be close to the falls. Casino is right across the street. Clifton Hill area is about a 15 minute walk along a pedestrian walkway. The Falls are about a 10 minute walk. We were pleased to stay here for 3 nights.

Availability of the indoor pool without having to first go to the front desk to be let in. The outdoor appearance of the 2 level hotel building with outdoor room entrances could use some freshening up to look more inviting.

The location was fantastic. Situated next to Falls View Casino, beside the Skylon tower and a short walk to Clifton or down to the falls. For the price, it was clean and met all our needs. We were even pleasantly surprised by the small breakfast buffet offered in the morning.

We enjoyed staying in one of the outside rooms and luckily we were only there for a weekend, which meant we did not have much luggage. This may be a problem if you are staying longer as we only saw stairs offered.

We have stayed at this hotel multiple times and will keep coming back. While it is not a "luxury hotel", the location can't be better. It's invaluable to be able to be able to walk the short distance to the falls. We only stayed for one night and in the morning we were able to walk to the falls, the Secret Garden, Queen Victoria Place, and back to the hotel for breakfast and check-out by 11:00.

Nothing really to dislike, but we had an infant in a stroller. Be sure to mention that you need an elevator accessible room or a ground level room.

"Fantastic location, within walking distance to Niagara Falls—you can see the falls as soon as you step onto the road from the hotel. It's conveniently situated next to the Skylon Tower, which is a bonus. There are bus stops directly opposite the hotel. The breakfast is also excellent."

"Given the hotel's location and price, you can overlook a few downsides, such as the building being old, the noisy AC, and the lack of a microwave in the room. Since the room is primarily for sleeping and is close to all attractions, these minor issues can be ignored."