The view from the room was great.. beds were comfy.. staff were friendly..

Would have been great if they had a kettle and some tea coffee in the room so u don't have to keep going down to the lobby.. I think parking should be cheaper for hotel guests - $45/night is way too high..

The view of the falls and the room was clean, very comfortable, and I liked the layout of the room.

The parking was a little scary and needs to be transparent of the charges when booking your room. TV could be bigger with music channels.

Above all, I loved the incredible view of both Falls from our floor to ceiling windows. Being mobility challenged I loved the convenience of the handicapped parking. I appreciated the luggage trolleys (unbelievably they are not always available). The safety railing in the bath is SO important.. thank you. We needed clean sheets during our 3 day stay , as well as towels and they were immediately provided. We found the fridge really useful and the furniture suited our needs perfectly. I also enjoyed the pool and hot tub.. and the sauna is a great addition.

There was no coffee or tea in the room it was provided downstairs in the lobby.

The room was large and very clean. The view of the Falls was spectacular. The small fridge was very handly. Staff were welcoming and the facilities (pool, etc) are very good. Restaurants are close and good. I might well have given this a 10 rating if I hadn't been blindsided by the $60+ tax parking fee (which significantly increased the cost of the room). Would also have been good to have been advised about the $100 holding charge, to be repaid in ten days or so. It's never good to surprise people with significant extra charges. I recommend this hotel and the tower fallsview rooms in particular to anyone who wants to have breathtaking views.

The beds are a bit high so somewhat awkward to get into. The desk chair rolls on the slippery vinyl flooring, making it a bit dangerous when sitting down if it isn't braced against the bed or desk. I might well have given this a 10 rating if I hadn't been blindsided by the $60+ tax parking fee (which significantly increased the cost of the room). Would also have been good to have been advised about the $100 holding charge, to be repaid in ten days or so. It's never good to surprise people with significant extra charges.

Oakes hotel is perfectly located near Niagara Falls, with direct access to the falls via an inclined railway at the back of the hotel (with a fee). It’s a big time-saver, especially for families who want to avoid the long walk. The pool and fitness area were also great, clean, and great for relaxing after a day of sightseeing.

The hot tub wasn’t working on our first day, but thankfully it was up and running on the second day. The viewing deck offers a nice perspective of the falls, though it could use a bit more cleaning, especially after rainy or cloudy weather. The glass could be clearer for a better view.

It was frustrating that when we booked I called to verify we would have our rooms attached because I booked two rooms. We had to wait 3 hours after check in for our second room to be ready since that wasn’t handled when I called. The staff argued with me and told me this wasn’t an option and I could just walk in the hall to the next room over from us. He eventually spoke to another staff who showed him on a room map that what I had requested was actually available despite him telling me you didn’t have any. We went out for dinner instead of waiting and didn’t get our keys for our second room until 9pm almost

The view, Charlie the concierge was excellent as was Oddy when we checked in. beds were comfortable.

The room lacked cleanliness. Found a white pill (possible Tylenol) and white powder on floor when pulling drapes back. Moved chair to sit at window and there were dust bunnies, cobwebs and some kind of crumbs on the floor behind chair. The TV in the sitting area had not been cleaned behind in a long time as thickness of dust was noticeable from across the room. Also, I used the spa tub and when I got out there was considerable debris left on the bottom of tub (picture added). I refused to make use of the tub for rest of our stay.

We were given a complimentary upgrade to a room on the 18th floor overlooking the falls. The view alone was stunning. The bed was comfortable and the jacuzzi was easy to operate. Really, the happiness is almost entirely about the view though. We sat at the window and watched while drinking local ice wine.

My only real gripe is that the listing didn't include the price for parking. Given the location I understand the expense, but $50 for a parking spot caught me off guard at the moment. For listings that show on site parking available, I would appreciate if the listing included the price of parking so we could budget that in advance. Beyond that, there were a few things that reminded us the price we paid for the room. There were no bath robes to wear after spending time in the jacuzzi. The shampoo and conditioner were very low quality. These are minor points and were actually in line with what I expect at this price. Just minor nit picks.

Our agent gave us a room on the top floor. He was amazing. We went back to this hotel as was our Honeymoon place years ago. We wanted to go again before it gets torn down. We had paid for the Fallsview and that was just amazing, beautiful and we were in awe. The lights on the falls, Festival of Lights we could see as well as the fireworks were all awesome! The ceiling was high and the temperature in the room was great. Beds are soooo comfortable.

We had to pay 60.00 for parking at the hotel. That is ridiculous. We wished there was a coffee pot in the room. We had to go downstairs to get it in the lobby.

The best view of the Horseshoe Falls of all Hotels. Summer at the front desk was totally Awesome as She upgraded a second floor view of the City to Suite #729. Applebee's is right on site with amazing gourmet meals. The twin Queen beauty rest beds are so comfortable.

My car broke down out front and CAA replaced the old factory battery with a Top of the line one. The Oakes overlooking the Falls Hotel staff were very understanding of my plight. The very warm Pool, Hot whirlpool tub and Sauna were pristine without chlorine scent. Free coffee 24/7 only from the Lobby which enables meeting fellow guests.