Bed was comfortable!! Hotel was quiet during sleeping hours!

More personal care products as there was 2 of us and only enough for 1 --- good thing we brought our own!!! Breakfast was mediocre.

I enjoy it ..but I experience some racism with a India person who speit in the hot tub to prevent as from coming into the hot tube ...I noticed when we came in he left ..when we noticed the speit floating in. The tube we come out...he come back and took the speit out with his hand

The staff was not too friendly.

We spent a night there just before new year's eve. Check in was fast however we arrived early at the morning. The manager really helped in getting us a room so quicly. The hotel location is amazing. It is in the middle of everything. It has a paid parking ( $20 per night ). Please note that there will be a $50 security deposit that will be refended in 2 weeks or less. The room was nice and cozy. What I enjoyed the most is the terrace from it you can have a glimpse from the Niagara falls. But the room walls look thin, you can hear the room beside you ( or may be because we were in a connecting room ). It has a good wifi connection. It has a coffee machine. No microwave in the room. There is a small fridge as well. There is indoor heated pool and jacuzzi. What is nice in it that it is open from 10AM to 10PM. There is a gym as well. Breakfast buffet starts from 6:30 to 9:30 AM. It is a very short time as the serving place and seating are limited. You are given like 20 minutes seating time.. It has the most important stuff; scrambled eggs, sausages, toast, muffins, waffle maker, butter, jam, yogurt, hard boiled eggs, coffee, orange juice, etc. Everything was warm and tasty. It was a nice stay and my kids enjoyed it a lot. Even one of the kids left a thanks note to the hotel staff :)

- The AC/heater is making so much noise - The breakfast timing is very short to cover the seating shortage area and the small serving area of the breakfast - No towels holder beside the sink.

It was nice and I really liked the staff. The breakfast ladies on Sunday morning were just the sweetest and enjoyed having a conversation with them. And they were very helpful as well! Parking lot attendants 👏 it was cold, but they were on top of it. Helping people out, finding a spot. Kudos for working in the -15 it was that night. Cause it was windy!!

The hot tub was nice and hot but looks like it hadn't been cleaned ?... had a lot of floating flakes in there and same with the pool. Could just be the chemical/chlorine. Not sure.. But super warm in the facility, so it didn't make you feel uncomfortable. Bathrooms could use an update but nothing major wrong with the place!

Clean professional look

Not impressed was charged after for parking my opinion should be included in the cost of the room!! That was disappointing!

I genuinely enjoyed how easy it was to book. The staff was extremely helpful with juggling our large family. We needed a cot and it was no extra coat. They brought it immediately. Breakfast is your basic continental and it's great. Simple and FREE. :) The balcony was a nice touch we didn't expect. Vinnys is next door and such a good place to eat. Great waiters and it's across the parking lot. Keep mind this hotel is at the other end of cluffton hill tourist area so we loved the pool to keep the kids busy. You really can't beat it for the price and location. There is an arcade that's about a 2 min walk and the casino is the next block over. Would recommend :)

It would be easier with 2 elevators, but that's just.cosmetic

I was generously comped a free two nights stay. My meals being included and having a beautiful relaxing bath was all that I needed once arriving at my room! All three rooms of my suite had beautiful views of the front on the casino as well the falls. I was grateful for them having plenty of extra towels and bath salts for my soak! Luckily for me I didn’t have to fight through crowds and the check in was a breeze. Would definitely recommend a nice place for a quiet stay within the walks to all the fine shops and businesses next to the casino! The food at the falls deli had a nice big breakfast and the timmies downstairs was open all the time! A+

Dirty parking garages, No fridges in rooms!

It was centrally located, and near Niagra Falls. The breakfast was good, but there were a lot of people.

My room was on the first floor. we heard all the noise of people going to the pool, going to breakfast in the morning, and some kid banged on our door one night. We didn't know that we had to pay $30 a day for parking, until we left.

Room was spotlessly clean, I really was happy to have a balcony. All the necessities were available in the room and the beds were comfortable. Within walking distance to all the sights. The breakfast was delicious, for an included breakfast it was fresh and tasted great. It was so nice to wake up here. Staff were great. The only thing we didn't enjoy was the pool and hot tub. I think it may have been outdated or it could have been the chemicals used but it just did not agree with us and maybe needs a new filter system. Otherwise, great value for the money and we will be back! Thanks for the good service.

As mentioned above, just the pool and hot tub. The temperature in the pool was great but the chemicals used had a smell that was off and maybe the filter might be outdated.

the balcony and breakfast are a win for me

Nothing comes to mind