Bed was comfortable!! Hotel was quiet during sleeping hours!

More personal care products as there was 2 of us and only enough for 1 --- good thing we brought our own!!! Breakfast was mediocre.

I enjoy it ..but I experience some racism with a India person who speit in the hot tub to prevent as from coming into the hot tube ...I noticed when we came in he left ..when we noticed the speit floating in. The tube we come out...he come back and took the speit out with his hand

The staff was not too friendly.

Great location, very clean and comfortable, good value for money, friendly staff, good air conditioning.

Suggestions: having slippers in the rooms, adding cheese and fresh fruits to breakfast menu, free parking.

I was initially skeptical because of the negative reviews, but I was pleasantly surprised. The staff was friendly, the room was clean, the bed was comfortable, and the breakfast was decent. I would definitely stay here again. We arrived early, and they kindly allowed us to store our luggage in the breakfast room until check-in, which was a huge help!

I checked out on September 9, 2025, and as of today, September 23, 2025, the security deposit is still being held on my credit card. I contacted Comfort Inn Fallsview through Booking.com, but I have not received any response, and the deposit has yet to be released. There is only one lift for the whole hotel. Tip... be early for breakfast before it gets to busy, breakfast room is small.

Location

Paying for parking and staff was far from friendly. Not a smile from anybody.

We spent a night there just before new year's eve. Check in was fast however we arrived early at the morning. The manager really helped in getting us a room so quicly. The hotel location is amazing. It is in the middle of everything. It has a paid parking ( $20 per night ). Please note that there will be a $50 security deposit that will be refended in 2 weeks or less. The room was nice and cozy. What I enjoyed the most is the terrace from it you can have a glimpse from the Niagara falls. But the room walls look thin, you can hear the room beside you ( or may be because we were in a connecting room ). It has a good wifi connection. It has a coffee machine. No microwave in the room. There is a small fridge as well. There is indoor heated pool and jacuzzi. What is nice in it that it is open from 10AM to 10PM. There is a gym as well. Breakfast buffet starts from 6:30 to 9:30 AM. It is a very short time as the serving place and seating are limited. You are given like 20 minutes seating time.. It has the most important stuff; scrambled eggs, sausages, toast, muffins, waffle maker, butter, jam, yogurt, hard boiled eggs, coffee, orange juice, etc. Everything was warm and tasty. It was a nice stay and my kids enjoyed it a lot. Even one of the kids left a thanks note to the hotel staff :)

- The AC/heater is making so much noise - The breakfast timing is very short to cover the seating shortage area and the small serving area of the breakfast - No towels holder beside the sink.

It was nice and I really liked the staff. The breakfast ladies on Sunday morning were just the sweetest and enjoyed having a conversation with them. And they were very helpful as well! Parking lot attendants 👏 it was cold, but they were on top of it. Helping people out, finding a spot. Kudos for working in the -15 it was that night. Cause it was windy!!

The hot tub was nice and hot but looks like it hadn't been cleaned ?... had a lot of floating flakes in there and same with the pool. Could just be the chemical/chlorine. Not sure.. But super warm in the facility, so it didn't make you feel uncomfortable. Bathrooms could use an update but nothing major wrong with the place!

I just like that they relocated us on our 2nd night coz we complained about the internet connection, they upgraded the room.

At our first night, we did not like the room, it smells, the worst part was, we did not have internet connection. They tried to help but nothing happened with the connection. No access the entire day. Our kids hated it. Also, we dont like that they headcount or check the name of guests every breakfast and they limit people to just eat for 20min, I understand its a small dining area, but they should not limit people with how much time we spend with eating. We also experienced comfort inn in the US but it was nothing like Canada’s Comfort Inn (Niagara area)- it was the worst. I dont think we will go back there. I think Comfort Inn in the US is way better, they did not do head count on breakfast. No time limit with eating, or using the table.

Asked for, and got a 'fallsview' room at the top floor. Room had a balcony with sliding door so fresh air was guaranteed in the room whilst sleeping, we love that! Nice and good bathroom with a walk-in shower. Much better than the usual bath you have to step into. Coupons for neighboring restaurant 'Cousin Vinny' very welcome and used with much pleasure!

Breakfast was rather bleak. Hardly any choice in food, and no good options for vegan/vegetarian/halal eaters. No wonder they hand you a coupon for a breakfast at a reduced price across the street...

I was generously comped a free two nights stay. My meals being included and having a beautiful relaxing bath was all that I needed once arriving at my room! All three rooms of my suite had beautiful views of the front on the casino as well the falls. I was grateful for them having plenty of extra towels and bath salts for my soak! Luckily for me I didn’t have to fight through crowds and the check in was a breeze. Would definitely recommend a nice place for a quiet stay within the walks to all the fine shops and businesses next to the casino! The food at the falls deli had a nice big breakfast and the timmies downstairs was open all the time! A+

Dirty parking garages, No fridges in rooms!