Location, location! The hotel's prime spot within this open concept mall made our stay incredibly convenient. The real star of our experience was David at the front desk. Despite our late arrival after a long flight, he went above and beyond to assist us, even granting a late check-out for the following day – a testament to what customer service is all about. Furthermore, the rooms were not only conveniently located but also comfortable, providing us with a relaxing retreat after our journey. Overall, our stay was made memorable by the thoughtful service, excelent location, and cozy accommodations.

There was a significant issue with the ventilation system, leading us to not have cool air in the room despite calling maintenance and asking them to fix it. Inconvenient and too bad really. I’m a Marriott member and this not a typical Marriott experience.

Beautiful building inside and out and great location.

The front desk was not personable, just 'meh' ALSO the gym is not in the hotel and not 24 hours. Would've definitely affected my decision had I noticed in advance.

My wife and I loved the location of the hotel, as various stores, restaurants, gym and a movie theater were within walking distance; this made everything extremely convenient. The only-site breakfast was absolutely delicious. The hotel looks very classy and elegant.

There was nothing that I disliked about the property.

Service throughout the stay and more notably, during breakfast, was phenomenal. The location was perfect for our needs and the view of the North Hills area was great.

That we had to go home!

Modern and clean. Location perfect!

The staff not very helpful or friendly. The towels were terribly rough and room was hot despite us turning down the temperature.

Cleanliness, friendly and the professionalism from the staff. Location was excellent from where we were to where we had to go

Beautiful clean with a great breakfast. I thought it was a bit expensive, but worth it

The bathroom amenities were very low budget but still a great place to stay. I think that for what I paid the bathroom and coffee amenities should have been top shelf.

Worth noting are the friendly welcome and service at the reception, the free parking, as well as the convenient size of the room. I also welcomed complimentary use of umbrellas and the generally pleasant atmosphere of the hotel.

Room showed some wear and tear that I did not expect for a 4* hotel. Hotel also sits in what is called a new development 'North Hills', which is ok for those who like new satellite developments far from the town, but makes it a less convenient option for those who want to explore Raleigh.

Good experience