The staff are friendly and professional and the decor of the hotel is in the old English colonial style with lots of plants inside. Spacious and comfortable bed. The air conditioning and fan are very effective with little noise. The bathroom was spotlessly clean and the water piping hot including nice toiletries. There is a fridge which came in handy as I put my water in there to chill but there are many places where you can stock up on drinks for a refreshing drink after a long day sightseeing because you will find that wine bars and alcohol places are somewhat limited around Penang. The location of this hotel was perfect in terms of proximity to two famous eating places; The largest and most popular cendol place (approx 4.50 ringgit) and Penang Road Famous Laksa, which in my opinion was the BEST for the famous Char Kway Teow (approx. 9 ringgit). The real winner was the fact that the hotel is around the corner from Roti Bakar Hutton Lane were I ate roti canai every day for breakfast with a cup of heritage tea for 10.50 ringgit. Outside of eateries, the location is perfect for street art and shops and restaurants abound. Don't miss Penang Rainbow Skywalk for gorgeous views over Penang whilst sipping a nice drink in the evening, it is 5 minutes away. Let me know if you found my review helpful.

Nothing, some people mention the disturbance from the Muslim call to prayer in the morning. It is not loud at all and some mornings, I slept right through it. It did not disturb me at all. In fact I find it very comforting. As well as that, I am a morning person when I am on holiday and therefore it served as my alarm clock !

Very pretty colonial style hotel in a great location. Georgetown Heritage area, Chinatown and Little India all within an easy 30 minutes walking distance. Good variety of restaurants and bars around Love Lane. Room was comfortable with air-conditioning and a ceiling fan. It was serviced every day when towels were changed even if requested not to be. Lots of complimentary toiletries. Staff were very helpful, quick to respond to queries and were invariably pleasant and friendly.

Recommend booking a room rate inclusive of breakfast as I had to walk quite a long way to find an alternative on my first morning. Paid the supplement to eat at the hotel in the end but not very cost effective that way. I found a dried up contact lens and a lot of balls of dust on the bedroom floor. Probably would not have noticed if I hadn't been searching for an earring I'd dropped. Room did otherwise appear clean and linen was spotless.

Nice hotel with few little bits that were a bit frustrating really the rooms are also a bit small!!!

Safe stopped working the second day we informed reception but no one did anything about it for 3 days, the room are also rather small we booked the garden room and I expected it to be bigger and there is not much room to move around i would not recommend if you are staying for longer bathroom is also small. Overall the hotel is clean and comfortable in relatively good location however its a small room and staff could be a little more attentive!

Location is at the heart of George Town, easy to go to attractions but have to cross this crazy busy street with no traffic lights to where the food are. The hotel converted from old shophouse was also beautifully decorated with old refurbished furniture. Staff were all very friendly.

We booked heritage loft, because we need 2 single beds. The steps to the room and down to the toilet was very steep. A bit inconvenient for my mum who has knee problems. Breakfast and tea was not good, better off eating outside and not returning for the tea. They stopped serving chendol, which we later bought from the actual stall and found it overrated.

The room was big and furnished with stylish furniture. The bed was big and comfortable, the bathroom was well-equipped. WiFi worked well. The room was on the ground floor, so from one side there was a lovely inner corridor with sofas and plants; and the windows we kept always closed because they faced the street. Nevertheless, the room was quiet enough even during New Years celebrations. Buffet breakfast was good, and we also received nice complimentary 5-o'clock tea invitations. The location is in the historical center, so many attractions were in walking distance. Staff members were friendly and we really had a nice time in that hotel.

It’s a really beautiful building- the long corridor inside is so calm and inviting with nice sofas and spaces to chill out. The staff were incredibly friendly and helpful throughout our stay. The location is perfect, really central to everything but on a quieter street. Wi-Fi is great and it is clean and comfortable. The free afternoon tea is a nice touch. This hotel is amazing for its price point and I would highly recommend it if you want a great place to stay whilst saving some cash!

The only one small thing to say was that it could sometimes be a bit noisy- our room was next to the stairs so we could hear people moving around the hotel a bit.

The original heritage building has been preserved about as respectfully as possible. The light that comes through the airwells in the morning and late afternoon is stunning. Room was well presented and clean, and the location is unbeatable for getting around George Town or hopping on a bus to practically anywhere in Penang. But I think the best part is the service. The staff are always smiling and ready to help, and the complimentary afternoon tea in the very comfortable coffee house with local teatime treats was exactly what we needed in the hottest part of the day.

Noisy and inconsiderate guests who don't seem to have internal volume control buttons. I think staff could have applied some polite assertiveness in asking these people to turn it down since we were all sharing the space and their rowdiness was making it a very uncomfortable experience. Fortunately, our stay was longer and it's not every day that we had to encounter rudeness from the other guests.

Location: Great location, just around the corner from an excellent morning food market and famous roti canai place. Aesthetic: Very pretty interior with skylights and plants hanging down multiple levels. Happily spent a few hours on the comfy couches under fans whilst waiting for an early evening flight. Rooms: We had one of the cheapest room types which was nice inside but was located down the end of the hall above the dining area so you woke early (around 7ish) to the breakfast room prep. Additions: the hotel provided both breakfast AND afternoon tea which was a nice surprise I wasn't expecting. Overall: Would very happily stay again. The staff were super lovely, it was perfectly located, and great value for what you got.

Great location for sightseeing, restaurants and street food. The staff were lovely. Breakfast was varied and nicely oresented, and the quirky afternoon tea was an added bonus.

Our room was quite dark and the frosted windows & heavy curtains meant that we couldn’t see out. I could see from the bathroom window that the room overlooked some derelict area, but it would still have been nice to be able to see the sunshine or what the weather was doing. However, we were out most of the day so it wasn’t a huge issue.

Loved the courtyards, plants, tiles, and the overall architectural vibe. Breakfast was extensive. Staff super friendly and on the ball. Huge rooms! Very pleasant hotel. Just at the edge of the Georgetown heritage area so easy to dip into and out of. Easy access to local bazaars and eateries.

Heavy bass beats one night from the Majestic across the road, but they didn't go on too long. The lift is slow but at least you have one! No private parking, just on street - not always easy to find if you are there during national holidays.