Niaz at concierge and housekeeping who cleaned the room on 14 April are great and helpful.

I ve requested for high floor but they give me a 2nd floor

Okay location (did get grab everywhere) but you can walk to main areas about 25 mins Laundry room downstairs to do yourself and cheap Staff friendly Clean Free water

Walls are paper thin, Can hear people in other rooms and in corridors even with ear plugs Were contacted by the property a few hours before our stay stating that because we hadn’t yet paid for our room (booked through booking.com non refundable and pay at property booking) it was not confirmed. If we arrived after 6pm we were at risk of our room being given away and they wanted us to pay via a link. We didn’t pay and contacted booking.com and it was fine in the end but an unnecessary stress

- very good location accessible to food stalls - bed n pillow feel comfortable - room is clean

- the water pressure of the shower is not strong - booked the room with a city view but what I got is the house's rooftop view 😅

Excellent location and comfortable stay . Board Games available at lounge with free coffee and drinks.

More friendly reception staff would give me a better experience

Very modern looking hotel with basic amenities. Bathroom spacious, and water pressure was awesome. Very clean and well maintained as well. Not sure about location as I only stayed for one day and used Grab.

No breakfast option and no nescafe in the room.

The room has big windows. Quite in the center of George Town, so quite close to everywhere.

The room is right next to the lift and it dings whenever someone uses it (either it dings in the same floor or maybe it was so loud that i could hear it), even on different floors

Beautiful room, very helpful staff and not too far from restaurants and local food court. The selfservice washing- and drying machines were very welcoming after a week traveling

Nice and clean room, polite staff and the lobby was spacious and had some vending machines (very cheap ones) as well as possibility to play some board games. Close to the hotel there is a street food corner where you can get cheap and good food every night!

Only negative thing about the property is that you can hear all the voices of other rooms and corridors, so if you sleep very light or need a quiet space to stay at, this is not for you! We had a neighbor with a baby who was quite noisy and cried a lot, so there were moments that it became little too much noise for our liking. Otherwise we really liked the hotel!!

1) aircond functioning well and cold. At first when check in, there is some problem with the aircond but the staff fix it immediately. 2) room was comfortable, got hairdryer, basic amenities such as shower gel, shampoo, toothbrush, towel, mini fridge, hanger, dressing table. Ironboard is located just outside of the room. Toilet is clean and the water pressure is amazing. 3) location is near to town. If take grab around rm5-rm6. Down hotel not so many restaurant . Nearest is new world park and chendol cafe. Most cafe is for chinese but chendol cafe is okay. No pork. Also got two cafe that is muslim friendly inside new world park. 4) hotel design is simple and cozy. They provide dining area in the lobby and free coffee. Staff also good and friendly. Please please try their local icecream at the hotel. It is so delicious. I ve tried gula melaka and yuzu. You cannot find it anywhere except in penang and at the hotel.

1) there are some watermark / something on the bedsheet. So i just spray it with febreeze and sanitizer. Normally i would ask the staff to change to new bedsheet but i came for relaxing so i just decide to ignore the watermark. 2) the tv in our room cant function well so the hotel send over technician to repair it while we wait inside the room. Only got three channel working but we are okay with it cause we spend most of time outside.

The hotel is conveniently located near the city center, with easy access to nearby food options. The recent renovations give the hotel a modern and luxurious feel. Having a vending machine in the lobby is a great touch, making it easy to grab emergency supplies for couples. The ventilation system in the room is perfect and there's warm water available from the toilet basin. Overall is good.

Although the hotel is conveniently located near the center, with easy access to food. Its modern renovations make it feel luxurious, and the lobby’s vending machine is handy for emergencies. However, the basement parking garage is terrible, it is unsuitable for modern cars over 4m long and 1.8m wide. Additionally, there’s no parking available at night, with the staff suggesting roadside parking at your own risk. Fixing these parking issues would make it perfect.