The hotel has a lot of amenities and activities that you can do, from indoor to outdoor, and also you can directly get on a ferry to go to other islands. Aside from that, the vast choices of food in the breakfast area is also another plus side. The room itself can host a family of four with a baby, which allows us to rent a room instead of having two or more rooms.

Unfortunately, if you plan to explore the city center, this hotel might not be the best in terms of the location. Because the hotel itself is like 15-20 mins away from the city center, which for some may be inconvenient.

Facilities and staff were excellent

The hotel is old and furniture and bathroom fixtures need to be upgraded.

Breakfast - excellent, from western to local dishes. various choices of breakfast available for the guests to enjoy. Room - bed is comfy, quiet room, airon is auto on/off when we close/open the glass door, this is very thoughful. Pool - this is the reason we come here, kids enjoy the facility very much, this time the kids have chance to join the treasure hunt organised in the hotel area, staff is incredible friendly and polite to guest.

nothing, this hotel is the best in Kota Kinabalu.

Everything! Staff are super friendly, location is wonderful. We saw sunset everyday.. it can’t get any better than this. Also if you would like to go to the island (Sapi is recommended), you can take the boat from Star Marina which is inside the hotel. The massage place Chi, was mind blowing! If you want to go shopping use Grab app and call a cab to Imago Shopping Centre only 10 mins from hotel.

Since we stayed for a week, breakfast became very boring as the menu didn’t change. The breakfast menu should be revamped completely. But whoever makes the croissant 🥐 should get a raise. Mind-blowing.

We stayed for 3D3N and had their breakfast buffet everyday. The spread was incredible. It can get very crowded though, but we didn't have to queue whenever we go for breakfast. The resort offers plenty of things to do/see that is family-friendly, so you won't get bored. You may want to reserve certain things in advance before your trip (such as the spa) as they get booked out quickly.

We went out to town on our last day (Sunday) and found ourselves in a massive traffic jam (>30mins) leading into the resort as people also frequent the nearby Tanjung Aru beach and market, so do plan your trip back to the airport properly!

Extremely ❤️ the breakfast and also the buffet!

We wanted a few days/ nights luxury at the end of our 8 week trip to New Zealand and Borneo to relax & process our adventures. We wanted for nothing and the customer service from all staff was outstanding. Thankyou. The food selection at buffet breakfast was huge and delicious. We sampled a smaller poolside restaurant twice & had excellent food & service. Thank you Jennifer. We also tried the Ramadam dinner which was excellent too.

Charging ahead of spending on my credit card and then refunding later. This obviously benefits the hotel but has no advantage for guests. I was not provided with a printed itemised bill on checkout nor have I received this information by email as promised. I am currently awaiting the credit card bill to settle this account.

Staff was exceptional, can't name them all but from concierge, front desk, restaurant staff, pool, housekeeping and the various F&B outlet staff - genuine, always with a smile and nothing is too much of an issue. The resort was what we, the family wanted. somewhere to relax and enjoy. We stayed in the Tanjung wing and the sunset was spectacular. My husband and I were in the deluxe sea view suite, and we would highly recommend. What we did like was that there was a kid friendly pool area and an adult pool area which suited us perfectly.

Nothing at all

Large comfortable and clean rooms. Glad we paid the extra for the sea view room - had a beautiful balcony in our room in the peaceful Kinabalu wing that was great for watching the sunset. Staff very helpful and friendly. Nice breakfast buffet. Convenient for the airport.

The synthetic air freshers in lifts and some lobby areas need to go…felt like I was inhaling chemicals. Resort areas get crowded at peak times (eg sunset bar) with lots of instagrammers, which didn’t feel the most peaceful so we largely stuck to our room when at the hotel. Spa is over-priced.

So many facilities for children, breakfast was wonderful and the staff were very friendly. The rooms were very comfortable and came with a tub and shower. There weren't many mosquitoes or insects and only 10min drive to the airport. The sunset was truly incredible although there's also a public park where the sunset can be seen.

We booked a mountain view room but could not see any mountains only trees on the property. Generally you have to pay for any additional activity and there wasn't a personal touch for guests. At the prices you pay, the resort could throw in a fruit basket at the very least. Other than that, it was a good stay and highly recommended for families.