The location is great value for money. The room was clean and comfortable, cold AC, and hot shower. Even though the hotel doesn't offer parking, parking is allowed across the street. The aesthetic of the hotel is on trend especially loved the turquoise window shutters and the photo mural outside the hotel.

The stairs to the second floor are very narrow and steep. Request a room on the ground floor if you have difficulty climbing stairs, problem with your knees, or a physical disability.

Right in center of city, small but clean. Hotel has been upgraded I think from past. Has mosquito screens, safe, coffee machine & water. Breakfast is big and nice from a local restaurant. The one staff member is really helpful, told me where the atms were as not visible (hidden in municipal building by the park, near breakfast). It’s cute, I would rebook it for the discount price I paid on booking

Little fridge in room would be nice or coat rack to hang wet stuff as construction materials don’t allow for towel hangers. Other family’s who have loud children can make it impossible to sleep, because all buildings are concrete in Mexico it echos. But this is a Mexico tourist problem, I’d suggest noise cancelling headphones you’ll thank me. Would like a water refill station for environment

Very nice place walking distance to restaurants and town center and the lake. You get a breakfast voucher to use at a local restaurant where they sell the best cafe de olla I’ve ever had so don’t miss out on that

Beside their own tour they want to sell, the staff wasn’t really informed about other things to do but you can find everything online anyways

Modern looking rooms nicely finished with enogh room. Nice and friendly staff. Very good stay

The AC didn’t seem to be ajustable in temperature I think it was stuck at 23degrees… a bit cold for the whole night for me. Location a little further from centre of Bacalar but a quiet location.

The location of the hotel was great to get around everywhere by foot. The airco was also doing its work and the beds were great too! -even though we had to walk a few minutes for our breakfast, it was very delicious!

- The noise from outside because it has shutters instead of windows, but it’s a minor inconvenience.

It was great! Walking distance to the center of the city, breakfast was great! Check-in was super easy and they had a lot of tour options!

You were able to hear everything everywhere, so since we were on the first floor we were able to listen to people check in/check out, the sound of suitcases, etc

This hotel is such a pleasant surprise. From the moment one arrives and the greeting one receives from its friendly staff. The architecture of the hotel is modern and simplistic. We were on the second floor with a window. You have all the amenities as cable TV, nice WiFi, safe deposit box, hairdrier and espresso coffee machine. You get also daily water bottles. Bathrooms are nice and big. Location is a few blocks to the lake, wide variety of restaurants near the fort. As a bonus, talk with Juan Pablo, he is very knowledgeable and you can even enjoy the pool at Balu's sister hotel.

Not much. Sometimes shower was not hot enough but got better after a while. There where no mosquito screens in our window, not a problem with the A/C.

Great space, we had a voucher for breakfast and it was delicious!

Noise levels as the were shutters on the window (nice style thought) and no hot water but that was typical of places we stayed in.

We were hesitant at first, but it was a good deal, and they did not disappoint. We were tired of hostels, but did not want to go overboard with our budget. The staff does not understand English, so communication was difficult, but you are required to sign a paper pertaining to the use of television, the provision of beach towels, and other matters. It all comes down to increased fees, which we didn't want and if you don't use it - then you don't have to pay. You'd be alright if you knew a little Spanish. Every day, the rooms are kept neat and thoroughly cleaned. The shower pressure is normal, and the main square is only two streets away. If you're on a tight budget and want a private bed and privacy, this is the place to stay! AC was good too which kept the mosquitos away :)

Everything was fine but beds are on the harder side.

good location