Well located, clean, safe hotel with authentic design. I loved it very much. The staff is outstanding. Special thanks for Rose and Yhcar at the reception desk. They were very helpful, polite, kind with a wonderful smile. The hotel 8 minutes from both bus station, 5 min from the 5th avenue and 10 min from the beach. A real oasis.

There is nothing! Highly recommended!!

Staff were really sweet and always greeted us with a smile. They were very attentive to our needs, from beach towels to our request to change rooms due to a crack on the door (we stayed for a week and mosquitoes might get in). Walking distance to 5th ave and the public beach! Room was always refreshed everyday and new towels were ready after a long day in the water! Really appreciate that! The breakfast place included was a minute walk away but we loved it there. Nice big portions a la carte menu, its not a problem at all!

Warehouse bar beside the hotel can be very loud till 1am but we're deep sleepers and very tired from a full day so it didn't bother us.

Location was great, staff was very helpful and spoke Spanish and English OK. Rooms were comfortable, WiFi worked, hot water in the shower. There wasn’t much noise from the party part of the town, so no complaints. Held luggage after checkout in a secure room.

All good!

I travel a lot and I dislike staying in resorts/busy areas. Hotel Casa de las Flores exceeded all of my expectations and was an amazing home base for our trip to Playa del Carmen. The staff were incredible, the space felt wild and cozy all at the same time (jungle vibes), and the hotel concierge was my favourite part (Blackie, the cat). The space was the perfect distance from everything - it took us no longer than 10-15 minutes to walk anywhere we needed to. If you are wanting absolute dead quiet, this place may not be perfect for you due to the bar next door. However, we spent our evenings playing cards out in the common area and it made the most amazing background noise. We felt the place would have been eerily silent otherwise! Once back in our rooms you really couldn't hear much music. There are so many nice restaurants and street vendors nearby. However, please note this is NOT a party hotel, and do not expect it to be one or you will not have the time you want. We felt incredibly safe, they have 24/7 security and the gate locks at night. We got back this morning at 02:00am, and we are already looking at coming back in 6 months. Until next time, Hotel Casa de las Flores!

Nothing. This place was everything we had hoped for and more. Don't hesitate to book this - there were families, couples, and solo travellers. This place is for everyone.

Very homely and friendly and honest staff and manager. After staying at na balam in isla de mujeres which cost 3 times this price and the manager from mexico ripped us off, this hotel is all about honesty which is so important. Comfortable bed. Clean pool ,this is important because several hotels in Mexico (including na balam) had pools where you could tell they weren't being maintained and water was still. Close to town and beach. Staff happy to look after your every need. Great restaurant recommendations. Great price

A kettle in room would be nice but it seems lots of expensive hotels don't have this either

Staff spoke a good level of English and were very helpful. The room we stayed in was immaculate, and kept so for our full week long stay. Air con worked well and wasn’t too noisy, wifi was free with a strong signal. The pool was kept very clean. There was a small fridge in the room which worked well, and a water filter in main reception. Breakfast was at a small cafe/restaurant round the corner. Good traditional Mexican breakfast all served with coffee and a serving of fresh fruit. Staff at the cafe spoke very little English but there was an English translation of the menu available and good wifi onsite, handy for planning your day. Overall we had a great stay at Casa de las Flores and wouldn’t hesitate to recommend it to anyone planning a stay in Playa Del Carmen 😁

We would have loved somewhere in the hotel to make or buy coffee in the mornings, but this wasn’t a big deal at all (and we understand they are planning on offering this soon!)

Cute hotel tucked away from the main touristy area , but close enough to everything like shops , bars , restaurants . The hotel is lovely , it has a beautiful courtyard and nice swimming pool, and it’s decorated in a typical Mexican style .rooms are spacious and lovely with fridge inside and big bathroom . Air con is great too . Staff is very nice and helpful , even though some of them don’t speak much English , but that was not an issue for me as I can speak Spanish :) They however always tried to assist us and help the best way they could . We stayed 4 days and had a great time .

Rooms were lovely but we missed kettle and coffee. We had to go out to buy breakfast and coffee every morning . Also , we got double charged for government taxes and ended up having to pay £50 more to the property than our Booking reservation stated ( going to claim that money back ) . When I tried to argue with staff at the reception , they just said call Booking . Apart from this little incident on the day of check in , I don’t really have anything bad to say about staff . One other thing I didn’t like was that if you try to get a cup of coffee from the reception , they charge you for it. It should be free for guests , like in all the other places where we stayed in Mexico .

Out of of all the places we stayed during our trip in Yucatan, this was the number 1. Great location easy to find, away from the hustle and bustle of 5th avenue but within a few minutes walk from it. We found a space to park in the street however there seem to be a couple of parking spaces for guests at the front of the hotel, even though they're not advertised. The room was spotlessly clean and spacious enough for all our stuff. Shower pressure was good and the WiFi signal was great. All the staff were very friendly and helpful at all times. The pool, although small, was clean and refreshing. The overall design of this hotel is fantastic with lots of plants framing the beautiful sight. We recommend and would love to return there!

Absolutely nothing we did not like about this place. We could not recommend it high enough. A big thank you to all staff for making us feel so welcome.

Quaint hotel with lovely affordable rooms, good wifi, water suply, powerful AC & comfy beds. Very central location close to all amenities at PdC, restaurants, and 5 mins to the 5th Avenue and ADO station. They also have a car park. Lovely pool to relax, and my son had a great time splashing around. We stayed twice during our trip, and Jesus and all the team went far and beyond to reply to all our queries, gave plenty of recommendations, and adapted to our plan changes. We loved our stay here.

Very noisy late bar next door that had only a few customers. I am not sure how they're allowed to play music at such a volume beside a hotel. Luckily, most of the rooms are in the inner patio, and this didn't bother our sleep.

This place is right near 5th Avenue, but it is still nice and quiet. The service and staff was nice and helpful overall, they answered all our questions. The pool is cool and refreshing on a hot day and it was nice and clean. The amenities are simple but sufficient. The TV did not work until I unplugged and plugged back in the cable box, but was fine afterwards. Plenty of nice hot water from the shower when we needed it.

The only issue we had was that there were no shower towels in the room. The staff initially said they did not have any, but after pressing the question of how they did not have ANY clean towels for showers, they produced 2 of them.