Amazing location close by the beach, but also restaurant(s), bars, a 24/7 open Wallmart. The room felt as if we were living in our own apartment. The swimming pool area is also nicely located on the roof. The parking garage is also easily accessible with an elevator.

I didn't read my direct messages on the booking.com-app, so I had some difficulties to enter the building. Also the person at the desk wasn't a receptionist, but she was a security guard. She couldn't speak English that well , but she did her best to explain that she couldn't just let me into the premises like that. Eventually I understood you need a personal code which was send through a DM on booking.com.

The studio was very clean with quite new construction. The rooftop area and pool were quite nice, with a shower and some shade for the loungers. The filtered water dispenser in the kitchenette was very convenient over having to buy jugs. The parking garage in the basement was secure and mostly convenient, with the front desk automatically opening the doors as we approached.

Laundry was helpful but a little annoying to deal with. Access to the laundry room required going to the front desk and booking a time. Access to laundry was denied somewhat arbitrarily times (one day they said it closed at 5pm, another time it was 7pm - despite the rules saying that it was open until 10pm). Our first laundry reservation was free, but the second inexplicably cost 50MXN. The staff we encountered only spoke Spanish, which of course wasn't a surprise but did make communication about laundry difficult for us. For parking, once we returned when the guard wasn't present, and had to go on foot into the basement to temporarily open the garage door from the inside. I think it would've been impossible for a solo traveler to park inside in this situation.

The appartment is brand new, very clean, in a calm area and 5 min walk from 5th avenue, 10 min walk from the beach, amazing panoramic swimming pool and a limited view of the ocean.

In order to enter in the appartment you need to have internet to unlock/lock. In case you have a challenge, not so practical as the point of contact is in different time zone, we were not able to enter in the building for 20 min, until bodyguard didnt let us in, even he was not able to unlock the door with the online system. Be prepared to have an additional cost, as this is not a hotel, so you only receive 2 big towels and 1 toilet paper for 3 days. As we were using this 2 towels for the shower, pool and beach, you can wash them in the facility but this is also time consuming + additional cost for soap. I was also missing the iron, drying rack, full mirror.

Location was great, easy walk into town surrounded by fab resturants, far enough away to be quiet. 2min walk to a popular, tasty taco resturant. Felt very safe walking around area. Parking was free on site. Rooftop pool was appreciated. Washing machine + dryer on site (must provide own detergent). Great having water cooler in room rather than buying lots of drinking water.

THE most stupid lock for the door. We are tech savvy, and although we could use it, it was unnecessarily complicated. If there are a few unsuccessful attempts, it locks you out for 5mins. We stayed for 5 nights. Not clear what the process was about room service, clean towels etc. This is more similar to an airbnb rather than a hotel. We had an issue with power going out, had to whataspp with owner to sort out.

Very friendly and helpful staff, the professional owner was very responsive to our needs and organized a tour to cozumel island and a day at xcaret park for all my family. The apartment is perfect you have all the amenities, roof top pool, ocean and city view and a very relaxing solarium. We liked the ease to enter the apartment thanks to the self check in, the two different ultra fast wi fi connections in the building and the other one private in the apartment and the central location near the sea

all perfect

Great apartment and walking distance to everything in playa. Also has own underground parking, water machine is a bonus in the apartment (just a pitty it ran out) Very clean, comfy.

everything was great but they may want to check the pool as it turned my kids swim wear and part of there skin green after they went in. Would also be a bonus if there could be extra bin bags to empty rubbish and spare toilet rolls (as we had this in other apartments)

Excellent, well equipped and very clean accommodation. It had everything you needed! Would definitely recommend to anyone visiting Playa del Carmen. Well done to the owner for such a great place.

Perfect apartment! Perfect location, excellent services like ultra fast wi-fi, the infinity pool sea view and city view, in the evening you can see incredible sunsets! The gym in the roof top is well equipped and the front desk always active for any request like the owner Andrea who with his tours agency I organized us the visit to Chichen Itzá and the amazing excursion with snorkeling with starfish in Cozumel!

Everything was fine. Location, apartment and pool were great. Only we were unlucky and lift didn’t work dor whole week, bit it didn’t bother us so much.

no breakfast, property in a great location....only downside was the communication skills of the staff as none spoke english....was very hard to get things communicated but other than that its a great property...

communication skills of the staff....