39 reviews
From
$53Calle 4 Entre La 5ª Y 10ª Avenida, Riviera Maya, 77710, QR, Mexico
39 reviews
1/100

Free wifi
Streaming service (like Netflix)
Air conditioning
Tour desk
Sun deck
Private entrance
Terrace
24-hour front desk
Hotel Cielo is a 3-star hotel in Playa del Carmen, Quintana Roo, Mexico. Located at Calle 4 Entre La 5ª Y 10ª Avenida, this property sits about 0.4mi from the city center, blending easy access to beach vibes with the town’s lively streets.
Minimum price starts from $53 per night. Featured amenities include free Wifi, streaming service (like Netflix), air conditioning, sun deck, terrace, private entrance, balcony, patio, extra long beds (> 6.5 ft), free toiletries, and non-smoking rooms. The 24-hour front desk is on hand, while shuttle service, airport shuttle, and meeting/banquet facilities are available for an extra charge.
Reviews: 39. Amenities include an ocean view, terrace, private entrance, balcony, sun deck, patio, and 24-hour front desk.
Travelers will find a room for every itinerary, from the simple Superior to family-sized configurations. Examples include the Suite, Balcony; Room - 2 Twin; Twin Room, Balcony; Deluxe Suite, Balcony; Queen Room; King Room; and several Family options with balconies. Many of these options offer a private entrance, balcony or terrace, making it easy to step outside and soak up the Playa del Carmen vibe.
Ocean views are part of the appeal, with outdoor spaces like terraces, sun decks, patios, and balconies ready to capture sunrise and sunset moments. The property also lists an ocean view among the amenities along with a 24-hour front desk to help with plans or questions at any hour.
For convenience, cash, Visa, and Mastercard are accepted. Shuttle service and airport shuttle are available for an extra charge, and meeting/banquet facilities can be arranged for an additional fee. Reviews from guests (39 in total) reflect a traveler-friendly vibe and the steady rhythm of city and sea as a backdrop.
Closest airports
Cozumel International Airport
11.9miCancún International Airport
31.2miFree wifi
Streaming service (like Netflix)
Air conditioning
Tour desk
Sun deck
Private entrance
Terrace
24-hour front desk
Ocean view
Non-smoking rooms
Patio
Extra long beds (> 6.5 ft)
Free toiletries
Balcony
Show 5 photos
King Room, Balcony
1 King Size Bed
Private Bathroom
Balcony
Free wifi
Flat-screen TV
x10
+
x6
More details
This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Show 5 photos
King Room
1 King Size Bed
Private Bathroom
Free wifi
Flat-screen TV
Air conditioning
x8
+
x5
More details
Offering a balcony with sea views, this air-conditioned room has colorful Mexican-style décor and tiled floors. Free Wi-Fi, cable TV and a safe are included.
Show 8 photos
Room, Balcony
Private Bathroom
Balcony
Free wifi
Flat-screen TV
x8
+
x5
More details
Offering a balcony with sea views, this air-conditioned room has colorful Mexican-style décor and tiled floors. Free Wi-Fi, cable TV and a safe are included.
Show 5 photos
Superior Room
Private Bathroom
Flat-screen TV
Air conditioning
Shower
x8
+
x5
More details
This air-conditioned room has colorful Mexican-style décor and tiled floors. Free Wi-Fi, cable TV and a safe are included.
Show 6 photos
Superior Room, Queen Bed
1 Queen Size Bed
Flat-screen TV
+
More details
Show 5 photos
Room
Private Bathroom
Flat-screen TV
Air conditioning
Free toiletries
x10
+
x6
More details
This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Show 5 photos
Room, 2 Twin Beds, Balcony
2 Twin Beds
Balcony
x4
+
x3
More details
Standard Room
Private Bathroom
Flat-screen TV
Air conditioning
Shower
x4
+
x3
More details
Located on the ground floor, this air-conditioned room has colorful Mexican-style décor and tiled floors. Free Wi-Fi, cable TV and a safe are included.
Show 5 photos
Standard Room, Double Bed, 1 Twin Bed
1 Double Bed
1 Twin Bed
More details
Show 5 photos
Room, Double Bed, 1 Twin Bed
1 Double Bed
1 Twin Bed
More details
Show 4 photos
Standard Room, 2 Twin Beds
2 Twin Beds
x4
+
x3
More details
Room, 2 Beds
2 Beds
x3
+
x4
More details
8.1
39 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Attractions
Fundadores Park (El Zócalo)
0.4mi3D Museum of Wonders
1.1miXenses Park
4.1miRio Secreto Nature Reserve
4.6miDiscover Mexico Park Cozumel
12.6miKantun Chi Ecopark
14.7miXotik-Ha EcoPark
15miThe Mayan Cacao Company
16.3miSan Gervasio Mayan Ruins
17.1miSelvatica
17.2miPlaya Palancar
18.2miEl Mirador Lookout
22.1miCenote Dos Ojos
29.2miXoximilco Cancun
29.2miCenotes Sac Actun
30.4miAttractions
Fundadores Park (El Zócalo)
0.4mi3D Museum of Wonders
1.1miXenses Park
4.1miRio Secreto Nature Reserve
4.6miDiscover Mexico Park Cozumel
12.6miKantun Chi Ecopark
14.7miXotik-Ha EcoPark
15miThe Mayan Cacao Company
16.3miSan Gervasio Mayan Ruins
17.1miSelvatica
17.2miPlaya Palancar
18.2miEl Mirador Lookout
22.1miCenote Dos Ojos
29.2miXoximilco Cancun
29.2miCenotes Sac Actun
30.4miAirports
Cozumel International Airport
11.9miCancún International Airport
31.2miFree wifi
Streaming service (like Netflix)
Air conditioning
Tour desk
Sun deck
Private entrance
Terrace
24-hour front desk
Ocean view
Non-smoking rooms
Patio
Extra long beds (> 6.5 ft)
Free toiletries
Balcony
Accessibility
Entire unit located on ground floor
Entire unit wheelchair accessible
Activities
Happy hour
Bathroom
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Extra long beds (> 6.5 ft)
Linens
Wardrobe or closet
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Food & Drink
Fruit
Wine/Champagne
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
Baggage storage
Concierge
Tour desk
General
Air conditioning
Family rooms
Interconnecting room(s) available
Non-smoking rooms
Private entrance
Smoke-free property
Tile/Marble floor
Internet
Free wifi
Media & Technology
Flat-screen TV
Satellite channels
Streaming service (like Netflix)
TV
Outdoors
Balcony
Outdoor furniture
Patio
Sun deck
Terrace
Physical distancing
Cashless payment available
Contactless check-in/out
Room Amenities
Fan
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key access
Safe
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Transportation
Airport shuttle
Car rental
Shuttle service
View
City view
Ocean view
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
The minimum age for check-in is 18
Parking may not be available
Child policies
Children of all ages are welcome.
Children 12 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cash
Mastercard,
Visa,
Cash only
This property accepts cash.
At what times are check-in and check-out at Hotel Cielo?
Rooms at Hotel Cielo become available for check-in at 03:00 PM and guests are requested to check out by 12:00 PM.
What are the rates at Hotel Cielo?
Starting prices for Hotel Cielo are around $53. This may vary based on room categories and travel dates. To confirm rates, please provide your stay dates.
What types of rooms does Hotel Cielo offer?
Hotel Cielo offers a variety of room types. The Family Room with Balcony accommodates up to 5 adults and 4 children, with 2 Twin beds and 1 King size bed. The Standard Double Room, King Room, and Superior Double Room all have different occupancy limits, accommodating 3 adults and 2 children, 2 adults and 1 child, and 4 adults and 3 children respectively. All rooms are non-smoking and have different bed sizes.
Which amenities can guests enjoy at Hotel Cielo?
Unfortunately, there is not enough information provided about Hotel Cielo to accurately determine how guests can spend their time at the hotel. The only amenity mentioned is a sun deck, but no other information is given about leisure amenities or activities available at the hotel.
Without additional data, it is not possible to determine what other amenities or activities may be offered at Hotel Cielo that would provide guests with opportunities to spend their time at the hotel. It is recommended to consult the hotel's website or contact them directly for more information regarding leisure activities and amenities available to guests.
What methods of payment does Hotel Cielo accept?
Hotel Cielo accepts cash as well as Mastercard and Visa for payment.

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