The cenote was beautiful with lots of fish for snorkelling. The room was clean and housekeeping came everyday with fresh towels, water and coffee. The private hot tub was great and we used it everyday. The hotel is new and modern. The staff were great.

Just echoing other comments with regards to the service charge at breakfast. The breakfast isn’t really included if you’re required to pay for service charge. We also had lunch at the restaurant and they add 15% service charge and then ask for extra tip on top. I find this a bit uncomfortable considering the prices are already high.

Loved, loved, loved this Hotel. Everything about this hotel is amazing. The staff are so lovely and go out if they’re way to help you. Reception staff and Butlers know your name get the personal touch. The breakfast was absolutely amazing. We read some reviews before we went about the food but it was so good amazing. I’m guessing the bad reviews were from people that live an unhealthy breakfast like fry ups, lots of pastries unhealthy foods. We loved the breakfast it was healthy which was what we wanted for example avocado on toast, omelettes, chia pudding, granola etc. The food presentation was amazing. I think I saw people moaning about the fact that you get the free breakfast but gave to pay the 15% charge, complaining that breakfast isn’t really free. Honestly you get so much food and choices at this hotel for breakfast did free paying a 15% charge is nothing not much at all. The food is out of this world and the staff are so good on point paying thus small fee is nothing compared to the beautiful big breakfast which is included in your stay. We had lunch at the hotel as well on the odd day. The lunch tasted amazing as the presentation all very reasonably priced not expensive at all. The cenote was a wow factor so beautiful. The rooms were amazing we got a free upgrade to a junior suite with hot tub. Will definitely come back to this Hotel. The security staff were also very friendly, helpful as all other staff in restaurant and everywhere at this Hotel. We loaned bicycles from the Butler free of charge which was really good too. There is a supermarket shop about 10 min duen the road for any essentials you need to buy, extra water, snacks, wine for room etc. For us it was also lovely that you can get beach access via a hotel a few mins from the hotel across the road. The beach is beautiful and you get a free lounger, had a great vibe as it was busy and drinks etc reasonably priced. Had an amazing stay at Hotel Shibari can’t wait to go back.

No nothing.

This was an amazing experience for us and to spend our last days in Mexico at this hotel Just pure relaxation. The whole scenery and the way the place is designed is truly astonishing! Everything is properly maintained. For us it was the first time we had the chance to experience a true luxury stay. But we can’t wait to experience this again. Staff is super friendly and always there when you need them. The Spa & the Cenote was the cherry on top for us.

- There is music playing at night but I guess it depends which rooms you stay at for us it was just some faint background noise. We stayed at the back of the property. (But really not much the hotel can do about it.) - Breakfast was really good, but Diner did not live up to what we had expected after reading the menu. Very expensive for just slightly better than average food. We had diners that were better for a more affordable price.

Great location, clean, the rooms are big , AC works perfectly, no issues with hot water like other hotel in Tulum, best food , highly recommended

Everything about Hotel Shibari was amazing - from the attentive and friendly staff, to the delicious food and drinks, to the clean room, and gorgeous cenote! It was also very close to the beach, but a bit removed from the chaos of beach clubs/partying so it was still quiet. We could easily access the beach and they had free bikes and scooters for rent if you wanted to travel around. It truly had a little bit of everything. This was our first time visiting Tulum and I will absolutely be returning to this hotel in the future.

Hotel Shibari was an awesome place to stay. The staff was genuinely kind and super helpful the entire time. The rooms were stylish and comfortable, and the private cenote on the property was incredible—peaceful, clean, and really special to have on-site. We liked that the hotel is set back from the busy party scene. It felt secure, private, and quiet with a gated entrance, but it’s still in the perfect location—everything in the beachside/hotel zone is within walking distance. They also offer free bikes, which made getting around super easy, and you can rent a moped right from the hotel for about $20 a day if you want to head into downtown Tulum. Breakfast was fantastic—fresh, tasty, and a solid way to start the day. Highly recommend if you want a relaxed, well-located, and quality place to stay in Tulum.

If we’re being really picky, the only thing we’d suggest improving is the in-room coffee setup—offering fresh milk or cream instead of powdered creamer would be a nice touch. Also, it would be great if the private dip pools were cleaned during regular housekeeping. Ours started to get pretty dirty after a couple of days, the water level dropped noticeably, and it wasn’t circulating, so it developed a bit of a smell. We only used it a couple of times before it became less inviting.

Shibari is a truly relaxing and beautifully run hotel. From the moment we arrived, we felt genuinely welcomed thanks to the extremely attentive service and the warm, thoughtful touches throughout our stay. The natural cenote on the property is fantastic to swim in – a unique and refreshing experience. Our spacious room was beautifully designed, and the included breakfast was delicious and generous. Service is clearly a top priority here: valet parking, chilled towels, fresh fruit and popsicles by the pool – everything is curated to help you unwind completely.

A few points for improvement: the privileged location comes with a price tag – food and drinks are on the expensive side. Our private pool could have been cleaned more regularly (after three days, the water turned yellowish), and while the DJ by the cenote may appeal to some, we personally preferred the soothing morning playlists. Maybe I’m just getting old! 😉 Still, this is an exceptional place for those looking to relax in style and be pampered by a truly dedicated team. Highly recommended.

We had a great stay at Shibari and enjoyed all the amenities and the wonderful cenote. We also tried the spa, which was a great experience. The hotel is not on the beach but it is a two-minute walk from some very nice beach clubs. Definitely also recommend spending time by the cenote. There is a live dj on some days and that was also a great addition (not too loud). All the staff were lovely but I want to mention Diego at the concierge desk in particular, who was incredibly helpful and went above and beyond to make our stay the best it could be. The only minus is something that was mentioned by others and that I had rolled my eyes at when reading the reviews but was actually quite annoyed by when we were there, and that is the compulsory service charge at breakfast. It’s a small thing but somehow dampened our experience.

Our stay at Shibari Resort was one of the most positive hotel experiences we have ever had. The hotel itself is simply perfect - a relaxing, pleasant atmosphere. Nice and beautiful rooms, the design of the hotel is beautiful, the cenote is amazingly beautiful and pleasant to swim in, and most importantly - very special. Everything we ate at the hotel (breakfast, food from the bar and room service from the restaurant) was simply wonderful, delicious and beautifully arranged on a plate. The alcohol was great. The hotel is in a pleasant location in the center of the hotel line, near everything. The staff is wonderful, charming, smiling and always ready to help with anything above and beyond. We will definitely come back and recommend it to our friends! If you are looking for a "white louts" vibes (in the best way possible) - That's your place.

I really have nothing real negative to say about the resort! Everything was truly amazing.

Hotel Shibari is located in the heart of Tulum's beach district. While not beach front it offers a private Cenote that is available to be enjoyed by guest for free with there stay. While we did not use this, the hotel offers access to a beach club so you can enjoy the beach if you so choose. This hotel is very close to a lot of restaurants , shops and clubs. Drinks are tasty as well.

I think the food at the on premises location could be better, some dishes were pretty good but others were not great. The pool/Jacuzzi area also left a lot to be desired.