The location is hands down in one of the most stunning places we have ever stayed. The beach is right on your doorstep and it’s white sand and turquoise water - so picturesque and stunning! The staff were so friendly and helpful, making us feel so at home. The food was also a standout - we were blown away by everything we ate and we made use of the margarita happy hour (1pm-4pm) everyday - they tasted amazing. Sunrise is just outside your room and is gorgeous. It’s also located in the national park making it super convenient to get to the Mayan ruins.

That we had to leave.

Mezzanine hotel is one of those places that just makes you feel serene from the moment you arrive to the moment you leave. The rooms are so thoughtfully put together and feel so cosy, and there are plenty of sun beds outside to enjoy the gorgeous view as well. It’s on the main beach so you can get to the temples and other bars or hotels really easily, but due to the way they’ve done it you feel completely alone in the little paradise. The staff were all so lovely and there were so many nice touches throughout our stay that made it feel extra special, like waking up to coffee outside your door in the morning, or tea in the evening, or them putting your preferred scented diffuser on while you’re out. It also be remiss of my to not mention the restaurant which is of a very high quality. I didn’t expect to be enjoying such good Thai food in Mexico, but I had it every night, happily!

The only suggestion I have would be to consider not turning the air conditioner on every time you clean / enter an empty room, if you are truly committed to reducing the establishment’s impact on the environment. And the only thing which was slightly disturbing was the humming from the pool pump in our room, which wasn’t turned off until midnight each night, and the tank that comes to collect the water waste early each morning.

I had an absolutely perfect experience at Mezzanine: from its location right on a white sand beach, to the gorgeous room, a beautiful open air restaurant that serves tasty Thai and Mexican dishes to amazing staff. It’s an ideal place for a brief and luxurious getaway. Special shoutout to all the staff members from Orquidia and Jacqueline at the front desk to everyone at the restaurant, who made my stay pleasant.

Getting to downtown Tulum or other parts of the hotel zone can be time consuming and expensive(reliant on taxis)

First of all, starting from Abdel, staff were extremely helpful and cheerful. Location was good, close to downtown and hotelzone. Scent of the room and soaps, shampoos etc were selected by us, i’ve never experienced such thing before and actually it was pretty nice. Restaurant were amazing both foods and coctails.

only thing i can mention is the size of the pool and beach access. Pool was like a decorative pool. Hotel stands on a rocky area therefore there was no access. However, both can be solved by visiting their sister hotel during your stay. Rooms in the basement had no access to the sunlight, wish i did book a suit, they had amazing view.

Everything at Mezzanine was amazing. The hotel is stunning, the amenities are great and the location by the beach is perfect. The hotel doesn't have a private beach, however they have access to the beach and it was almost private! The location is located in a "quiet area", restaurants, bars and night clubs are location 5-15min by car max, and some are accessible by foot. The staff was extremely attentive and dedicated to our wellbeing and safety. They made sure to pamper us during our stay. I would like to particularly thank Liz and Abdel for their help and recommendations. Will surely come back!

Very romantic boutique hotel. Our amazing room on the top floor had private balcony and hot tub overlooking the ocean. We slept with the whole room open to the ocean listening to the surf. It's in a highly protected area. We could tell local ex-pats also come here for the intimate bar and restaurant which serves delicious Thai in the evening. Very close by are other restaurants, and downtown Tulum. It overlooks beautiful waters, connects to the beach, and is close to the Tulum Mayan ruins. The front desk really helped us and arranged everything we asked including a personal driver for the day who took us to Yal-ku lagoon and Akumal Beach for snorkeling (probably the two best places).

I love the design and decoration of the room. Service and hospitality was excellent. Every person we met with were super attentive and helpful. We stayed in May and apparently it was not the best time to visit Tulum, I'm not sure if they offer this all year round but I enjoyed the complimentary cocktails they offered at the hotel's restaurant as well as in the sister hotels and the herbal tea that they serve to the room in the evening.

It would have been awesome if the hotel had sunbeds on the beach but they have no area directly on the beach. Also if they offered a shuttle service for once or twice to the Hotel Zone or downtown, it would have been useful as the hotel is far from those areas. If you plan to visit those areas and you definitely should if you are not planning to eat/drink all day&night only in the hotel's Thai restaurant which serves great food but it is expensive so you may wanna experience more authentic Mexican food, taxis are very expensive and at times there is traffic. I wouldn't suggest renting a car or motorcycle though because police always tries to pull aside and and give tickets to tourists.

Beautiful location right on the beach. Excellent food and drinks at the hotel restaurant

The property is inside the national park, which has it's pros and cons. Pros is that it is beautiful. Cons - it is currently under a lot of development and construction. They are building roads and train tracks which will drastically change the area. Getting back in to the hotel takes an extra 20-30 minutes every time by car, and you need to go through security checkpoints, which is not ideal.

this place is awesome! Jacqueline at the front desk is super friendly and helpful but even better is the location. It is inside the Tulum reserve, a controlled area, and you find yourself in a slice of paradise.

Our stay was wonderful, We wish spend more days, but We have to back home. Staff is very nice and location is perfect. When we arrived we receive a welcome margarita and Staff offered us a complementary margarita in “mi amor” boutique hotel, it was beautiful and very quiet. Happy hour was great, specially for “mezcalinas”.

Everything was ok, but maybe they could stop accept children in the restaurant because it’s an only adults hotel and We had choosen because We did not want to hear kids crying.