Lovely hotel situated into the reserve, 10 min walking distance from the Maya ruins The resort room are on the beach so be ready to find some insects...

During breakfast I had to pay for the water but there is a free water dispenser at reception... I do not understand. The reception forgot to book my taxi and we almost lost the bus to Cancun. Since the hotel is in the natural reserve, if you want go out between 8am to 5pm there is a federal tax to pay (once per day) Taxi in Tulum are quite expensive compared with rest of Mexico. From city center to the hotel 400mxn (negotiate with taxi driver before take the taxi).

The beach club and beach access was fantastic. Also walking through the bungalows and the resort was a delight, so beautiful

Rooms were very small. Water pressure was non existent and toilet barely flushed

Beautiful idyllic grounds. Our room was small but clean and modern. The staff were all really friendly and helpful. Plenty of cabanas to lounge in. Nice large dipping pool to cool off. The hotel is just a short walk to the archeological park, so very convenient for that.

The hours of the bar and restaurants. I was looking for a quiet holiday but didn't expect this. The beachfront bar closes at 7, but really they pack up at 6:30. The staff literally grabs the pillows from your back right at 6:30. The inland restaurant closes at 9 pm but they basically stopped serving at 8:30. We arrived at 8:30 and were offered only a quesidilla. The resort was pretty full, lots of people were coming in and being turned away so not sure why they close so early. The area is dead at night so your only choice of food past 8:30 pm is an expensive taxi to town.

We enjoyed the close proximity to the beach. Everything was beautiful, clean, and safe. The staff was AMAZING, respectful, and courteous, especially the staff working at the front desk -- Giovanni and Mily. They will be the main reason if we do return, to return to this hotel. Giovanni and Mily were so kind and helpful with all of our questions. They also gave awesome recommendations and made the trip even more worthwhile. The hotel restaurant food was delicious - even the free hotel breakfast was good, and the portion sizes were all fair.

While the location and closeness to the beach were convenient, you would have to pay a fee per person to (re)enter the park, where the hotel is located. While this was annoying, as guests of the hotel, you can enter before 6 am or after 5 pm to avoid paying these fees related to the National Park. You'll just have to show your hotel reservation to the National Guard.

This is an awesome place with a hut concept for rooms. Rooms are very basic including beds, mosquito nets (thank you, I loved them), sink, toilet and shower. Our room was probably 10x12 feet but had 2 double beds so fit my family of 2 adults and 2 kids. There is air conditioning but the breeze at certain times a year is perfect. There is no TV, no fancy amenities. There is a paid snacks basket. My bungalow had a fence around it with a table and chairs within the fence but outside in the sand. There is no running/ play area in doors but you Walk out and there beautiful white sand all around and then comfortable beach club area on the premises and then the beach and ocean outside the ropes. It's perfect for anyone wanting a calm vacation destination with all minimal needs and a restaurant and an absolutely gorgeous view of the ocean.

My kids like to play in the room. Definitely not enough space for that. But we can totally manage by being outdoors.

staff are incredible, couldn’t do enough for you. located on the nicest part of the beach & very reasonable in price compared to other hotels near by

could do with a pool in the centre of the complex, but beach is 2 min walk

This hotel is a good choice to sleep on the beach and having air conditioning without spending a fortune. Rooms in the main building are simple but nice with hot water, which is not always the case in tulum. If you are not looking for luxury but just a nice room close to beach a recommend it. The hotel itself is amazing and the restaurant on the beach as well

The restaurant on the beach should offer dinner as well or it’s mandatory to take a taxi and going to the city center.

You wake up in the morning and everything is ready for you. The beach is right there second largest Coral reef in the World is right there not to mention Mayan ruins are a five minute walk away and the staff is World class. Can’t say enough about the experience if you want to feel like your at the best place on earth I encourage you to experience this place.

Nothing

Our stay at Hotel Alito was amazing. The food was so good, including the breakfast which was cooked to order daily. The location of the hotel is really wonderful. It’s quiet, but close to so much and the beach is gorgeous here!

The shower pressure was very weak, but that was our only gripe about the stay!

The staff was very friendly! I booked a room, but there were no rooms available, so I got upgrade to a bungalow. So nice!! Even when it was clouded and raining the place was beautiful. I would definitely come back!!