Knowledgeable front desk staff, great location within easy walking distance from historic center, attractive building with lovely tile work, access to filtered water and coffee/tea making in shared kitchen with guest fridge, AC and ceiling fan, desk, small table & chairs and lock box in room. Appreciated good communication by email before arrival about canceled breakfast service.

Breakfast service was canceled because the seating was close to ground floor rooms and guests had complained about noise. We like to book hotels that offer breakfast so were disappointed. The $200 pesos refund for 2 people per night was clearly not enough to cover buying breakfast outside. The staff kindly suggested places to eat.

Each member of the Staff was always (literally) friendly and social, we always had a small conversation when returning after our long day trips. Equally important, they were always eager to help and listen.

Nothing too big, but I would check upon arrival that the bathroom mirror is well held in position. Our room had a mirror holding from a single screw in the bathroom door, so it would bounce when moving the door, and you would need to be careful when moving the door. I don't know if it's the same case in the other rooms.

We needed a Centro hotel for our last night before flying back home. We greatly appreciated the location of triple rooms on the first floor so that no large bags had to be taken upstairs and did not expect the blackout windows-- a real plus as our room faced the street. The staff were helpful and provided a 2:00 AM wakeup. We did not get to enjoy the breakfast but appreciated the refrigerator where we could store items to get us on our way. We would stay there again.

Since the afternoon was very hot (typical of Merida), we decided to watch a movie. The teeny television placed high on the wall made it difficult.

Wow, our experience here blew me away. First, at time of booking, there were only double beds available and so I just put in the comments that we preferred a king. When we got there, we had a king room! Secondly, I wanted to plan a surprise for my partner's birthday. I asked about having a mariachi band come and then the manager, Mario set the whole thing up for me and I didn't have to worry about it. When the band came, the owner had also bought a birthday cake for us to enjoy, which was a great surprise and very generous. The hotel itself was so cute and both the rooms and common spaces were very comfortable and clean. We walked regularly to coffee shops and the main plaza and even felt safe walking back at night. We hope to be back!

Hotel's charming colonial architecture, excellent location, very friendly, helpful staff.

Lack of fresh air in the room. When we arrived and entered the room there was a very strong cleaning product/chemical smell in the room. There was no way to open any windows to air out the room except by leaving the room's door open which exposed us to the hotel lobby. Throughout our stay while we were (awake) in our room we had the door propped open with the ceiling fan running in order to not have a stuffy atmosphere. If only the transom windows above the rooms door were operable, that would solve the problem though we realize the impossibility of this changing. Maybe cleaning products without (strong) fragrance?

We enjoyed the intimate setting in a beautiful traditional living space. Fernando, Roberto and Lizbet all worked hard to make our stay special and memorable. The location was also wonderful…on a quiet street within walking distance of the Paseo Montejo and the Grand Plaza.

The location of this lovely little hotel is perfect. It is so centrally located, an easy walk to all the sites and restaurants. The staff were absolutely wonderful and informative.

We booked the king deluxe room, I just wish it was brighter as it had no outside windows. It was also not very soundproof.

Front desk Diego and all the people are excellent! 1custome service. Anything that you need and great breakfast a great value!! Nice and clean hotel afew blocks from downtown of Mérida and main ave. P. Montalvo . Beautiful colonial hotel . I really recommend big rooms,nice atmosphere! Love it 😍 fast WIFI PLACE where you can keep cold water and get cold beers. And nice jacuzzi 🥰 for relaxing 😎 after work in my case.

I love every single thing in this hotel! Price ,location and customer service!!

Nice old fashioned boutique hotel. It’s friendly and cozy. an old open-courtyard hotel, feeling like I’m back in Europe or Thailand. Breakfast is served by personal orders and self serve side dish. It’s central and convenient to the old town. Walking around to historic places and restaurants with in 15 minutes.

The half step floor in the two beds room. I almost tripled.

Having learned our lesson at another hotel, we opted for a superior room with two double beds. This put us on the second floor with plenty of space to put things and plenty of natural light. (The rooms downstairs looked a bit dark, so we made the right choice.) The beds were quite comfortable, the bathroom very nice, and there were lots of places to put things in the room. The room, bathroom and entire facility were very clean, and staff followed covid protocols. The room was cleaned daily. There are some nice places to sit outside in a garden atmosphere on the second level where we were as well as on the first level. Overall, the hotel is lovely and appealing. Location of the hotel is a bit further from the center than where we stayed our first time in Merida, which was actually quite nice. It put us closer to Paseo Montejo and close to Santa Lucia Parque and the restaurants there. Staff were pleasant and helpful. I also have to give a shout out to a restaurant on our street, Calle 51, a few blocks down on the right as you head towards Santa Lucia called Sasha's Urban Bistro. The two lunches we had there were brilliant and very reasonable. The restaurant itself is very tasteful and restrained while being light, airy and comfortable.

I didn't like the breakfast much. You have to tell them the night before when you want to eat and what you want to have - the only choice, really, is how you want your eggs cooked. Two of the three breakfasts put on our table had eggs not how we requested. The coffee was not good. I can get by with eggs that didn't fulfill my request, but bad coffee - I hope the owners will do something about it. The staff, when they realized they had made mistakes on the eggs two days in a row, were completely apologetic and offered to make up new eggs. I will say that the chilaquiles had a phenomenal red sauce on them. If you have laundry to be done, you're on your own. We took a bundle to around the corner and never found the laundry the hotel staff said was there.