The staff and the location were exceptional. The property was easy to locate and beautifully designed/decorated. The staff was incredibly helpful in organizing my late check-in.

Perhaps more breakfast options—it was pricey and not the best.

The staff were very friendly and accommodating! From the moment I arrived at the hotel they were welcoming. They accommodated my late check-in time (flight got in late) and were very kind and helpful at check-in. The room was spacious with a large comfortable bed and great pillows. There was a convenient work station and a charming view of downtown Casablanca. Though the hotel is centrally located and looks onto a main street the room was quiet and easy to rest inside of. The breakfast in the morning was great-- it featured a buffet with morrocan and European options, and a wide variety of freshly squeezed juices. Check-out was smooth.

I very much appreciate the centrality of environmentalism however at times walking out into the hallway, which remains dark until the sensor responds to your presence, feels a bit funny.

Clean, location, comfort, shower felt amazing.

Smoking on rooftops was horrible. English was the only channel out of all the channels that did not work in either of our rooms.

We had an amazing stay at JM Suites Hotel in Casablanca! The eco-friendly ethos of the hotel is truly commendable, seamlessly blending sustainability with comfort. The highlight of my experience was the incredible staff, who were attentive, friendly, and went above and beyond to ensure my stay was perfect. The breakfast buffet was absolutely out of this world, featuring a delightful array of fresh, local ingredients. From delicious pastries to hearty Moroccan dishes, each bite was a treat. Overall, JM Suites Hotel is a fantastic choice for anyone visiting Casablanca, offering exceptional service and a memorable dining experience! Highly recommended!

The breakfast was excellent but you had to pay extra. There was plenty of variety of fruit, grains, cereal, dried fruit and nuts, juices, Moroccan and western. The staff was extremely helpful with directions. It was Ramadan so the restaurants inside were closed but they had a nice room service. The bed and shower were wonderful with a white robe hanging for use after the shower! They even accommodated me 2 hours earlier than check-in time. Thank you!

That the breakfast wasn’t included in Booking.com. It only gave an option for all the meals with the room.

The staff, especially Marwan the receptionist who was on duty several times whilst we were there, was awesome. He was professional, friendly and went beyond his role to be of assistance to us whenever we had questions about the hotel or about Casablanca. He truly is an exceptional staff member. The pillows were so very comfortable - some of the best ever!! Love how dark the rooms are too for sleeping in.

The virtual butler is annoying to use for basic information - maybe just have a printed sheet in the room - it would save a LOT of time and effort for time poor travellers. It would be helpful if the menus also had an English translation for non-French speaking travellers.

The location was good- we walked to all the tourist sights. The room was large, comfortable and clean. Breakfast and room service was delicious.

Need more hooks to hang towels in bathroom. A small table and chairs too, would be helpful. We booked this hotel as it had a restaurant and we would be there during Ramadan and also my husband birthday. When we arrived we were told the restaurant was not open, only room service. We should have been advised prior to arrival the restaurant would be closed. Also the rooftop terrace looked really good, but it was also closed. We were disappointed about the lack of communication

Having arrived at the airport (half an hour drive away) in the early hours of the morning, and then having a taxi driver who would be rated as one of the two worst taxi drivers ever encountered over many years of travel which left us arriving at the hotel an hour and a half later, the staff were, very refreshingly, very welcoming. Check in was processed very quickly and efficiently to allow us to at least have a little sleep before embarking out later that day. Having as tour arranged for the next two days, the receptionist was exceptional in ensuring that the tour operators were advised of our arrival and confirming of pick-up details. Absolutely wonderful assistance. Room provided was very large and contained a large comfortable bed as well as an additional single one. The room also had a wonderful work bench to work from while sitting in front of a large window overlooking the neighborhood. Also contained comfortable chairs, small bedside table and a large wardrobe to ensure there was no issues with storage. En-suite bathroom was large and contained an exceptional high water pressure shower. Both handheld and overhead. Excellent free Wi-fi, although this is not secured so, care needs to be taken with any personal information provided over the internet. English is not a common language in Morocco, but the staff here were very good (most of the time) understanding our requirements and meeting our needs. It also provides a wonderful breakfast (at additional cost) and has two on-site restaurants, both of which appear to be very popular, so reservations are recommended.

Nothing. All was good.

The place is kept clean, rooms are spacious and the staff are hospitable. There is a water kettle and mini fridge in the room. The housekeeping staff clean the rooms everyday, provide fresh towels, mineral water bottles, tea & coffee sachets. The breakfast spread is good, but a small change would be nice. It could get boring after a day. The location is at 3 minutes walk from the sacred heart church and a park.

The rooftop restaurant and the spa were not functional during our visit.

Everything about the hotel itself was very comfortable. Also the woman at the front desk this morning was extremely helpful with providing us with directions and arranging a taxi to take us to the airport. We really appreciated her help!

The staff at the rooftop restaurant were pretty rude and didn’t provide good service at all. If we stay here again we would avoid this restaurant and go to the one on the ground floor instead.