I didn't pay for the breakfast in advance but after trying it the first morning I realized it was a pretty good value. The selection of food to eat along with the omelette bar made my breakfast filling and enjoyable. My room was very good but it had a fairly ugly view of the empty building across the way. I realize the hotel can't help this but it was kind of depressing to look out the window and see that each morning. Overall, the room was clean and the maid service was good. I appreciated the two bottles of complementary drinking water every day. The location was quite good. It was a short walk to the old medina and also close to two different tramway stops. I used the trams for longer trips across parts of Casablanca. The tram is very good and easy to use. There are a lot of restaurants around the hotel that are within a five or ten minute walk. I think the hotel is a pretty good value for the price.

My only complaint really is that some days the maids would only leave one towel or sometimes no towels. I would have to call housekeeping to get fresh towels. I'm not sure why. Everything else was done up very nicely after each maid visit.

From start to finish, oum palace has been nothing but exceptional. I started off the day rough with my phone being left on the taxi, staff were extremely customer focussed and got me the license plate and taxi number and then directed me to the police station . Within an hour, I had everything sorted and I'm grateful Oum had the fast thinking in dealing with this problem. The room I had was lovely with a nice spacious balcony overlooking the landscape. I also had the pleasure of trying out the buffet which was wonderful. Location of the hotel is very central too with loads of places to visit nearby such as the medinah only a few minutes away. One staff stood out was Tarik who is the manager. He made sure my stay was superb and would also reply to any questions I may have with urgency. With such a level of care and attention, I felt like I was the only customer in the hotel! Cleaners were lovely and would deal with anything I needed within minutes, if that! I highly recommend coming to Oum palace if you need a stay in Casablanca.

Nothing

The hotel room was spotless, tidy, and well maintained. Everything felt professional, and the staff – especially Ismael – was extremely friendly and helpful. A highly recommendable experience.

My stay at this hotel was truly enjoyable. The room was immaculately clean, neatly furnished, and everything felt well taken care of. What made the experience stand out even more was the staff – with special thanks to Ismael, who was exceptionally kind, attentive, and always willing to help. I immediately felt welcome and well looked after. A perfect combination of professionalism and genuine hospitality. Special thanks voor Ismael

Oum Palace exceeded my expectations. Everything was perfect. From the moment I made the reservation, the manager, Tariq, reached out to me and assisted me every step of the way. First of all, Abdelard le bagagiste came to the Casa port train station to pick me up so that I wouldn't get lost when I arrived. The front desk receptionists, Ismail during the day and Hajer during the night, were extremely attentive, friendly and helpful. The team helped me book taxis and rides, and when at night I thought I was left alone on the street, Tariq responded immediately and made sure I was back to the hotel safely. As a single female traveller, I felt very safe and taken care of. Tariq is always there to assist and help at any time during the day. I have stayed in other five-star hotels before, but none have been as attentive to the needs of their guests as this one. The buffet selections for breakfast and lunch were both exquisite. I enjoyed the food selection. One night, near midnight, I was craving couscous, but it was so late that they didn't have it. However, the team knew that I was leaving the next day, so the chef specifically made couscous for me and delivered it to my room!! Everyone, literally everyone in the hotel, is always there to help, but not in an overt way - if you know what I mean, when some people help you so that you'll tip them or get something out of you. Everyone in Oum Palace is sincere, genuine, and so accommodating. They made me feel at ease and comfortable. By the end of my stay, they also let me check out later because I have an afternoon train. Again, Abdelard le bagagiste walked me to the station and even made sure I got the right ticket before he left. I love my time at Oum Palace and would recommend it to everyone. Plus, I tried their spa! Fatima did a fantastic job with the hammam and massage. Don't miss it!!!! I am looking forward to the next trip coming back here.

nothing. Everything is perfect. More than perfect!

From the moment I booked my stay, the experience was outstanding. The general manager (TARIK) personally reached out to me to ask if I needed any special accommodations or transportation. I had planned to take the train due to budget constraints, and not only did he respect that, but he went above and beyond by offering to send someone to pick me up from the train station. He even called me to explain the train route, which was incredibly helpful since Google Maps didn’t show the correct directions. His guidance made my arrival smooth and stress free. the staff welcomed us warmly, answered all our questions, and were consistently helpful throughout our stay. The hotel’s location is ideal - just a 3-5 minute walk from the train station, and close to both local shops and a mall. We enjoyed exploring the area, which offered a mix of authentic local life and tourist-friendly spots for souvenirs and dining. Overall, the hotel exceeded our expectations in every way. The personalized service, friendly staff, and convenient location made our stay in Casablanca truly memorable. Highly recommended!

Nothing

The staff was excellent and very helpful. I extended my stay for two more nights and used this as my home base for exploring Morocco on my motorcycle. When I needed assistance, Tarik-the person in charge, was very helpful in getting me things I needed. Since I was on a motorcycle trip, parking was most important. I had to go back to my bike to get some things and a man keeping an eye on the motorcycles came up to me and verified that I was the owner of the motorcycle. This one thing made me very comfortable about my motorcycle’s security.

The WiFi wasn’t as strong as I wanted.

All the staff were friendly and helpful and went out of their way to provide help support and assistance of places to visit and were also helpful in arranging taxis and tried to make the stay as pleasant as possible. Tariq and the team are more than helpful and welcoming

Cards for rooms can stop working quite often but this does happen almost anywhere So this was not a big deal when this happened staff quickly resolved the matter

The location of the hotel is very great and close to the city center, cafes and restaurants, the room was very clean and comfortable, the staff were friendly and helpful especially Mr. Hamza, the breakfast was great and the staff in the restaurant during the breakfast were very friendly and helpful too, especially Mr. Kamal he was very great.

Nothing noted.

The room was really nice, bed was comfortable and the staff we spoke to on our short stay were good! The manager Salaheddine, was excellent, kept us updated with how to get to the hotel and even said goodbye to us as we left!

The shower was not clean, there was quite a lot of mould in the grout/tiles and on the small shower head, the rest of the room was very clean though!

Came back to stay for our last night in casablanca and our room was upgraded to their executive suite which was more spacious and very nice. This was so thoughtful and kind of the hotel and we really appreciate the kind gesture from the hotel. They kept our luggage for us when we went to marakech for 4nights. Breakfast was ok.

More variety for breakfast will be nice.