From start to finish, oum palace has been nothing but exceptional. I started off the day rough with my phone being left on the taxi, staff were extremely customer focussed and got me the license plate and taxi number and then directed me to the police station . Within an hour, I had everything sorted and I'm grateful Oum had the fast thinking in dealing with this problem. The room I had was lovely with a nice spacious balcony overlooking the landscape. I also had the pleasure of trying out the buffet which was wonderful. Location of the hotel is very central too with loads of places to visit nearby such as the medinah only a few minutes away. One staff stood out was Tarik who is the manager. He made sure my stay was superb and would also reply to any questions I may have with urgency. With such a level of care and attention, I felt like I was the only customer in the hotel! Cleaners were lovely and would deal with anything I needed within minutes, if that! I highly recommend coming to Oum palace if you need a stay in Casablanca.

Nothing

Oum Palace exceeded my expectations. Everything was perfect. From the moment I made the reservation, the manager, Tariq, reached out to me and assisted me every step of the way. First of all, Abdelard le bagagiste came to the Casa port train station to pick me up so that I wouldn't get lost when I arrived. The front desk receptionists, Ismail during the day and Hajer during the night, were extremely attentive, friendly and helpful. The team helped me book taxis and rides, and when at night I thought I was left alone on the street, Tariq responded immediately and made sure I was back to the hotel safely. As a single female traveller, I felt very safe and taken care of. Tariq is always there to assist and help at any time during the day. I have stayed in other five-star hotels before, but none have been as attentive to the needs of their guests as this one. The buffet selections for breakfast and lunch were both exquisite. I enjoyed the food selection. One night, near midnight, I was craving couscous, but it was so late that they didn't have it. However, the team knew that I was leaving the next day, so the chef specifically made couscous for me and delivered it to my room!! Everyone, literally everyone in the hotel, is always there to help, but not in an overt way - if you know what I mean, when some people help you so that you'll tip them or get something out of you. Everyone in Oum Palace is sincere, genuine, and so accommodating. They made me feel at ease and comfortable. By the end of my stay, they also let me check out later because I have an afternoon train. Again, Abdelard le bagagiste walked me to the station and even made sure I got the right ticket before he left. I love my time at Oum Palace and would recommend it to everyone. Plus, I tried their spa! Fatima did a fantastic job with the hammam and massage. Don't miss it!!!! I am looking forward to the next trip coming back here.

nothing. Everything is perfect. More than perfect!

From the moment I booked my stay, the experience was outstanding. The general manager (TARIK) personally reached out to me to ask if I needed any special accommodations or transportation. I had planned to take the train due to budget constraints, and not only did he respect that, but he went above and beyond by offering to send someone to pick me up from the train station. He even called me to explain the train route, which was incredibly helpful since Google Maps didn’t show the correct directions. His guidance made my arrival smooth and stress free. the staff welcomed us warmly, answered all our questions, and were consistently helpful throughout our stay. The hotel’s location is ideal - just a 3-5 minute walk from the train station, and close to both local shops and a mall. We enjoyed exploring the area, which offered a mix of authentic local life and tourist-friendly spots for souvenirs and dining. Overall, the hotel exceeded our expectations in every way. The personalized service, friendly staff, and convenient location made our stay in Casablanca truly memorable. Highly recommended!

Nothing

The staff was excellent and very helpful. I extended my stay for two more nights and used this as my home base for exploring Morocco on my motorcycle. When I needed assistance, Tarik-the person in charge, was very helpful in getting me things I needed. Since I was on a motorcycle trip, parking was most important. I had to go back to my bike to get some things and a man keeping an eye on the motorcycles came up to me and verified that I was the owner of the motorcycle. This one thing made me very comfortable about my motorcycle’s security.

The WiFi wasn’t as strong as I wanted.

All the staff were friendly and helpful and went out of their way to provide help support and assistance of places to visit and were also helpful in arranging taxis and tried to make the stay as pleasant as possible. Tariq and the team are more than helpful and welcoming

Cards for rooms can stop working quite often but this does happen almost anywhere So this was not a big deal when this happened staff quickly resolved the matter

The location of the hotel is very great and close to the city center, cafes and restaurants, the room was very clean and comfortable, the staff were friendly and helpful especially Mr. Hamza, the breakfast was great and the staff in the restaurant during the breakfast were very friendly and helpful too, especially Mr. Kamal he was very great.

Nothing noted.

Location is great, very clean and modern rooms. Staff were excellent. Breakfast was best we had encountered in Morocco. The 3 bedroom Deluxe room was good, but would have liked room to be larger.

The cost!!! Booked through Booking.com paid $750 for 3x people, one night including breakfast. If I had booked direct with hotel it would only cost $250.00 for the night, for same guests and breakfast. Do not know how this works?????

Great location, large modern well furnished and clean room, friendly helpful staff in reception, lobby and restaurant

The breakfast buffet was perfectly satisfactory and the omelettes in particular were very good, but the quality of some of the other items such as fruit, pastries and breads could have been better

Very clean and comfortable. Good location. Few minutes walk to sea and good restaurants. Hotel is deceptively large and spacious. Azza in reception was very helpful and pleasant 10/10.

Not a criticism. The property is on a small street with no visible parking. (we arrived in a hire car). However the staff went to fetch the vehicle from where we’d parked it and kept it in the protected spots in front of hotel. They were all very helpful.

The bellboy who assisted us with our check-in was very incompetent and unprofessional, which is a disgrace to the hotel. However, the service provided by the other staff members was excellent.

The bellboy who assisted us with our check-in was very incompetent and unprofessional, which is a disgrace to the hotel. However, the service provided by the other staff members was excellent.