Everything was perfect during our stay: from the super friendly and helpful staff to the comfort of the rooms. Location is top notch, and ammenities are great (shout out to the SPA, we had 3 different massages!).

As a point for improvement I would offer different type of dining options (only an Indian and Japanese restaurant are available). Perhaps a wider menu with western offers would also be appreciated. But this is a minor issue, there are plenty of good restaurants nearby.

great hotel, great location, great in-hotel app to order any Room service and Massages. The hotel was very well staffed with very professional people from house keeping to concierge. The rooms are very clean and hotel is fairly new. The view from 5th floor of the Himalayas was stunning and I stayed there for 9 days..

I brought some plastic cups from home and house keeping took them away, they need to be a lil careful about this

The staff were excellent - friendly, helpful and nothing was too much trouble. They are definitely the Ambassador Hotel's greatest asset. The hotel itself, while only a 3*, is in excellent condition and kept spotless. We stayed in a standard room, which was clean, in good order and more than adequate for a long weekend stay. The Japanese restaurant on the 1st floor was excellent, as was the bar/restaurant on the 9th floor. Breakfast in the Diplomat restaurant on the 1st floor was OK too, with a reasonable choice of food. There are also two coffee shops, one inside and the other outside the hotel, which serve a small selection of food and the outside one also sells bread. Coffee was excellent in the inside coffee shop but not so good in the outside one, though the food we had was good.

The free Wi-Fi didn't work in the room and was generally poor throughout the rest of the hotel. The rooms are advertised as soundproof and while the walls and windows are, the door isn't and noise from the corridor can be heard clearly. Fortunately, that wasn't really a problem during our stay but could be if there are noisy neighbours! The TV was of a good quality but seemed to have a fixed volume and, though there were plenty of channels, the programme choices were limited and had no option to pay for other channels. There was only one chair in the room, which isn't enough for two people!

The best staff ever hikmat , Santos, and sonkalba and the best egg chief in the restaurant , they have fair nice breakfast but wonderfull service, I recommend any one to try butter ..its super different. Reception they are great , gym isn't so great it needs some care , the roof restaurant is also wonderfull ,hotel is near from everything, it was great stay would love to visit again.

Nothing

The staff is very cordial and cooperative. Food can be better though. Room is extremely comfortable and clean, the location of the property is very convenient. I stayed here for the second time and will like to go back to stay again.

Food is not bad but can be much better. Room service has to be efficient, serving spoons, salt etc should accompany the meal.

The traffic is so busy, but the staff helped me with that. The food is so well prepared and described, it was spectacular, wide variety, excellent. The building is tastefully decorated, clean and fresh. Very good stay, staff is exception al!!

Keep up the great job, I was so well cared for, I don't see any place for improvement. Thank you

I stayed here before and after hiking the Annapurna circuit. The staff were really friendly and recognised me when I returned from my trek. The reception staff helped arrange a taxi for a trip to monkey temple and advised how much to pay for other journeys around Kathmandu. This was really helpful as I did have to negotiate other journeys with taxi drivers so I had an idea of what was an appropriate cost. The restaurant staff were great, they were attentive, polite and food was quick and delicious. In fact, the roof top restaurant was so good I ate there 4 nights! I didn't have a bad dish the entire time and it was all really reasonably priced. The rooms were clean and really spacious though the bathrooms needed a little tlc. Besides that though the bathrooms were perfectly adequate and one of the best showers I experienced in Nepal. The hotel is on a busy street but once inside there is minimal traffic noise. I heard a couple of sirens but no general rumble of traffic. I spent one night in Thamel on this trip and it was noisy which made me appreciate the location of Hotel Ambassador. The location is just outside the Thamel area, it took about 10 minutes to walk. It requires you to cross streets which is an adventure in Kathmandu but there is usually a local you can stick to and cross when they do! There are lots of little things that made it a great choice, such as bottled water in the rooms, slippers, airport drop off, luggage storage, option of late check out, option of including breakfast. I would happily stay here again.

There were a couple of times when the key card to my room stopped working but that was quickly resolved by reception and didn't impact my stay. As I said before, the bathrooms need a little updating and the toilet was sometimes temperamental in deciding when it would flush but again, this wasn't a big problem and seemed room specific (I was in a different room after my trek and that toilet was fine).

The staff were excellent.

The food is not up to par, needs improvement. The french fries tasted like raw potatoes. I ordered from the late night room service menu did not receive my food for over an hour and a half, finally ended up having to cancel the order. The air conditioning/heating in the room did not work.

I really like the location of the hotel. Also how the rooms are laid out. Everything was so convenient. Also how there are two restaurants one area for breakfast and another for dinner. Just tremendous.

There is nothing we did not like. We have stayed in many hotels that cost more and none of them were as nice in my opinion as this.

After checking out, I noticed that I had left one of my belongings in the room. Fortunately, it was kept in the hotel's Lost & Found section. Such a thing has never happened in other South Asian countries! (All the hotels just said to me "I don't know.")

I visited Nepal thirty years back and I got "brown" tap water at another five-star hotel. Unfortunately, the tap water was still brown even after the long interval. This might not be the hotel's own problem, though.