Dear Swissôtel Amsterdam Reception Team, I would like to sincerely thank you for your warmth, kindness, and incredible professionalism. After experiencing a number of issues and disappointments at another place, I arrived at Swissôtel feeling exhausted and discouraged. But from the very first moment, your welcoming attitude and willingness to help changed my entire energy. What initially felt like a stressful and confusing trip turned into a peaceful and pleasant experience—thanks to your team. You reminded me how powerful genuine hospitality can be. I truly appreciate your support and the care you showed me. You made me feel not only like a guest, but truly welcomed. Warm regards, Müge Selvitop

Swissotel is in an ideal location, close to the station and within walking distance of all the main sights. My room was ready earlier than the stated check-in time, wichh was lovely.

The hotel directory says the bar opens until 10 pm, but when I went in at 9 pm bar staff seemed unhappy to see me and access from the street had already been closed off. I'd planned to relax there for an hour, but I felt unwelcome - and when I headed back to my room at around 9.40 pm, I noticed they'd already put a 'closed' sign up on the door from the hotel. No surprise, I was their only customer!

Amazing location, spacious modern room, great amenities supplied (including a sewing kit that I was able to use to fix a clasp on my skirt!). Great view from the 6th floor. The building has two elevators which are very quick. There are also both UK and EU outlets in the room.

The bathroom doesn't have a fan so it gets very steamy. The staff are professional in a more serious way, so they don't always feel the most welcoming. You will have to pay €150 deposit on arrival, which is another expense to consider, however this was back in my bank account within 2 hours of checkout. Complimentary water was provided however it was not a twist-off cap, and there was no bottle opener in the room, so I had to get creative.

My wife and I really liked this hotel located right at the Dam. Great location to go anywhere by foot, train or tram, etc. Staff was very welcoming and helpful. Very pleasant European feel in the lobby, corridors and in the rooms. Nice restaurant attached to the hotel; convenient if you don't want to go out. Provides discounted buffet breakfast if you are a hotel guest. Nothing but good to say about our 6 nights stay at the Swisshotel.

The mattress was a little soft, but overall the bed was comfortable.

I liked the bathroom (walk-in rainfall shower) and the quality of bedding. Room had plenty of storage space and multiple options for lighting. Location is excellent, a 10-minute walk from the Central Station.

I think the only thing I was surprised by, was that as soon as we left the lobby and entered the elevators, all cell phone reception was pretty much cut off: phonecalls didn't go through and 4G/5G reception was useless. This forced us on to the hotel WiFi, which I generally do not like (security reasons) but had decent speed nonetheless. Not sure what can be done about this, given that the space between the surrounding buildings is just a few feet and it's all made of stone through-and-through. However, safety reasons might warrant something to be done about this: for example, there's no way of using your cellphone to make a direct phonecall if something unexpected were to happen.

The stuff was really nice especially when we checked in. A really nice receptionist gave us some recommendations that were good. It was clean and the room was cleaned also the second day and we really appreciate that.

Everything was nice except that the room on the pictures when I booked looked bigger. We booked a premium double room and thought it's bigger then the standard double room. It was saying it has a seating area which we didn't have so that was a little bit weird so I think the pictures could be a little misleading.

Super comfortable bed, great shower, and cold air conditioning in a clean room. After a week in Italy, we were delighted with the Western comforts we were used to on our way back home! The most comfortable stay we had the whole trip. Staff was super friendly, and location was great for a night of walking around the city. Very central and lively area on a Saturday night and close to tons of food options and shopping. Royal palace is right next door. We liked that the front door locked after 11pm and required buzzing in for security.

A little loud outside on a Saturday night, but as expected and it didn't keep us from falling asleep.

The location of the hotel is excellent right in front of the main attraction of Amsterdam, there is a tram stop right in front of the hotel and it's about 10 min walk from Amsterdam Central Train station. The room we stayed at was good, we were upgraded to by the hotel without requesting. The staffs were friendly and help full with guest needs.

We use the hotel recommended taxi to go to Schiphol airport, which pick us up at the hotel and carry the luggage. We asked the hotel for the fee at first it was 60 Euro, then it has gone up to 67 Euro when we ordered, however the taxi driver charge my card 75 Euro ! We were in a hurry and only realize this after.

Room was slightly dated, however had everything we could need. The bed was very comfortable, pillows were amazing and generally spacious. The location is perfect and right in the middle of the main parts of Amsterdam. Everything is walking distance or for further places the tram stop is right outside. There is an abundance of places to eat and shop right next to the hotel. Staff were excellent and very hospitable. Allowed us to leave our luggage in their store between check out and our departure which was very helpful. Overall an excellent location and hotel met our requirements!

My only gripe was that it was slightly dated, however fit our requirements. There was also no plugs by the bedside which was slightly annoying. Nothing else aside from this

The location is perfect to see all the main tourist attractions. It is an easy walk from the train station.The staff were very helpful , particularly Rob and Miriam who helped us navigate getting to our river cruise boat when it was the Kings birthday celebrations and thousands of people come to Amsterdam and there is no public transport in the city centre.The room we had was spacious and very clean. The bed was very comfortable.