A modern business hotel.

There was a long queue at checkout with a lone staff member trying very hard to support the check out process. Many smaller hotels have far more staff on duty, the understaffing seemed a poor economy in such a large hotel. The hotel was well designed but some of the building standards appeared to have been skimped upon. One group of guests were inconvenienced by a leaking ceiling. The outside corridor was noisy and had a bouncy floor causing us to be woken by other guests walking to their rooms late at night.

Bright,modern yet very comfortable with great lighting in the rooms and excellent TV choice of channels....very helpful for English speakers.Cheerful and efficient young staff.Lovely,welcoming lounge and bar at reception. Excellent hotel for a solo traveller.

Tiny cups and sparse tea/ milk choice next to kettle.A bathroom glass....to drink water would have been helpful! Mostly excellent breakfast choices but would have appreciated fresh fruit eg oranges and prunes or blueberries for wider selection. Small point - but granola is sugary...porridge oats and raisins to sprinkle would be more healthy! Only minor things but I have medical advice to eat lots of fibre. My week was great overall.

Location was good, room was cosy, bed was comfortable

Why put those filthy unwashed decorater pillows on the beautiful clean sheets and pillows? Everyone hates them, and they are dirty. This was the reason for my low rating for cleanliness

The location of the hotel was amazing. Short walking distance the the Tram, and also accessible for Uber and Taxi. The room had comfy beds, mini frigde/bar and the roof was very tall which made it feel very specious. The Room aslo had big windows looking over a quiet street below. The lobby of the hotel was also nice with a mini market.

The only complaint i had during the entire trip was the Tv Remote was not working. And i wrote on a paper for the room service to change batteries but they didn't change it. Other than that it was good.

Location

No value for money. Basic in terms of room facilities

Facilities were good...

I couldn't get an answer when calling Reception 5 or 6 times from room 444. I did tell the Duty Manager on checking out to get that sorted.

Fairly central location in Rotterdam

My double bed was litterally composed of 2 beds just apposed one the other. It goes without saying that as soon as I moved the 2 beds were dividing, so I ended up sleeping in just one. It was not possible to attach the two beds. I am not quite sure what the room service was doing in the morning. Certainly, the room was tidied and the towels replaced, but I know for a fact that the vacuum cleaner has not been used, and the trash in the bathroom not emptied. For a 4 star hotel this is not good Breakfast is quite far away from the zone where the rooms are.

Dear Management of Postillion Hotel WTC Rotterdam, I would like to express my gratitude for the hospitality and high level of service I experienced during my stay at your hotel. In particular, I would like to highlight the excellent location – it truly adds to the convenience and comfort of staying at your establishment. I would also like to commend the professionalism and friendliness of your staff – everyone was attentive, helpful, and ready to assist with any request. The housekeeping was done very thoroughly, and the cleanliness of the hotel was impeccable. At the same time, I would like to share a few suggestions that might help enhance the guest experience even further. 1. Sound insulation: During the evening and nighttime, noise from other guests could sometimes be heard. This might be due to the building’s structural design. If there is an opportunity to improve soundproofing in the future, it would certainly add to the comfort of guests who prefer a quieter and more restful stay. 2. Room size: The room I stayed in was quite compact. While it was well-organized and very tidy, perhaps a bit more space for personal belongings would make it even more comfortable for future guests. 3. Dining options: It would be great to see halal-friendly meal options included in the menu. This would allow guests with dietary preferences and traditions to feel even more comfortable during their stay. Once again, I sincerely appreciate the warm welcome and excellent service. I would be happy to return to your hotel in the future and hope that my feedback contributes to enhancing your already outstanding hospitality. Best regards, [Gulsim]

Accessible location to restaurants, mall, Markthal, supermarkets.

Just the stairs that we need to take the luggage up..

Only a 10 mins walk from Rotterdam central station to the hotel. Two seconds away from all the shops and healthy vegan cafes and other restaurants. Superb sites within walking distance too. Oh, and the use of Vondelgym was amazing. An awesome gym! Never short of access to equipments.

Faced a winding garage, opposite our bedroom window and three very loud bars. We could not leave our window open due to the level of noise from all directions. Once bars closed, I opened the window for fresh air and there was a lot of construction going on from around the area and bar staff throwing bottles in bins etc. Again loud. I would be intrigued to know if the rooms are loud in the front.