Excellent location to use trams, train or walk. Booked this hotel as you could prepay for parking which made it cheaper than many others.

With the booking information it said we had to pay a 360euro damage deposit in cash, only to be returned once a room inspection had been done. This put us off and we nearly cancelled but couldn't find anywhere else suitable within budget. We were concerned as we knew we wanted to make a speedy getaway and didn't know how long the room inspection would take. On arrival we weren't asked for any deposit. If this isn't the case then information needs to be updated.

short distance from the central railway station

breakfast without hot dishes; not many selections

Receptionists were all friendly and warm. We were able to check in earlier than expected, which was a Bonus. The Breakfast was amazing. Wide variety and clean, comfortable Breakfast area. The beds were so comfortable and room was big and nice and clean. Location is just 6 minutes walking distance from the train station Centrall and the area near the Hotel is vibrant with lots of restaurants and shops. My friend and I totally enjoyed staying at this Hotel.

The only thing that I could say was that the windows couldnt open but we were on the 5th floor so Its more for security reasons.

Prime location within walking distance of key attractions, including the main train station, dining and shopping areas, and the iconic Cube Houses. Attentive staff always smiling and helped me out with some external situations I needed support with.

The daily housekeeping could be improved and the breakfast area is relatively small, so, if you go down to have breakfast at around 9am, expect some delays in finding where to sit. or a smoother experience, it's best to dine between 6:00 and 8:30 AM to avoid seating delays.

Great location for access via Central Station but still easy walking to city centre. Tram stop outside if you dont want to walk. Room size ok. Toilet/shower room bigger than expected. Big shower and good pressure. Room faced main street but not much noise. Air con worked and wasnt too noisy. Breakfast was plain, cold buffet but they kept it topped up and plenty choice for us of good quality items. Asked if we wanted room cleaned every day but we didnt and got a drinks voucher in return. Everything was super clean and well maintained.

No storage space in room. Duvet a few inches too small for double bed if two people in it. Charge 3 euros per bag to store for a few hours at end of stay. Bathroom door is only thick frosted glass so not ideal for two people sharing but it wasnt facing into the room and did close reasonably well.

Everything! Staff is very friendly and helpfull! We had a complicated situation and two ladies (one name I remember, Georgina) helped immediately very much. Especially if you are turist and do not know the country, helpfull staff is very valuable. Location is perfekt, just in the city center! And I recommend Rotterdam as highlight of Netherlands, beautifull city! We rented bicycles in the hotel, very convenient. Hotel is very clean, bed comfortable, we slept very well, nice breakfast Metro stattion is just across the street with direct connection to the airport, just 4 stations and 9 min. (by the way, you can park there for free, next to the airport metro station). Hotel has parking if you need. We were 3 weeks on trip and that was the best, we highly recommend.

Nothing to complain about!

Breakfast staff were great. They were friendly, always said 'good morning' and worked hard to clear tables. Breakfast area and the food looked very clean. Choice was good. We were given vouchers for a free drink as there was no room service for the days we stayed. This was fine as we were only there 3 nights so didn't need clean towels/bed making etc. Good to have 24 hour check-in. Room was very clean and beds comfortable. Excellent location. Great that check-out was at 12.

There was a kettle in the room but there was very limited creamer, sugar etc only enough for one drink and not enough for our 3 nights, 2 days stay. Had to ask for more.

Good location, walking distance to Rotterdam Central station and the shopping area . Friendly staff, small but clean rooms, good breakfast.

The room was not ready till 3.35 pm , we finally checked in at 3.45 pm . we had requested a early check in , and didn’t get it because the hotel was full, so , dropped off the bags 3 hours early. We were assured that we could check in during the official checking in time , at 3 pm . When we came at 3.20 , we were told that the room is still getting cleaned. And we had to wait This was disappointing.

The room was a decent size and very comfortable. The pillows are, apparently, soft one size and 'hard' another. I am not entirely sure I noticed. there was a kettle. The blue light in the bathroom was great, especially at night. The shower cubicle was a decent size. I liked that the hotel didn't provide all the items you often get, e.g. sewing kit, but you can request them. Breakfast was excellent and plentiful. Good for omnivores and veggies. The location is fantastic as it's near the station and the centre of town. I really liked that members got points and non-members a free drink if they don't get their room serviced.

I could hear the trams from my room. However, it was faint, so it didn't matter.

Our stay at the hotel was very pleasant. The staff was extremely helpful and always willing to provide information and assist with anything we asked. In particular, Georgia was very sweet and accommodating. The room met our expectations—it was quiet and clean, making our stay quite satisfying. The location of the hotel was excellent, as it was very close to the station, making transportation easy. Additionally, they were happy to store our luggage free of charge. The only thing that could be improved is the availability of more coffee machines, as there was often a long wait. I definitely recommend this hotel to anyone traveling by public transport.