Staff were great and opened up especially for a few of us as we had booked in for the Pink concert in Dunedin. Beautiful building and setting in Herbert. Clean and comfortable with great shower. Definitely recommend.

Parking was good, staff were friendly

Musty smell (but it did look like a older building) bathroom had a quite a few flies which meant there was a lot of fly poop in the corners of the room

The location suited our needs being close to where family lived. The beds were comfortable. The rooms were clean, pretty gardens.

It was impossible to get in contact with the manager of the property. They don’t answer the phone or return emails.My sister who lives near by went to check us in to the Mill house due to our late arrival. Upon looking at the rooms we would be staying in at The Millhouse, she knew it wouldn’t be suitable for our 10day stay , so she had us moved to the motel rooms on sight. There is no services at all on the property, we had to contact them to get our room serviced once during our stay , all we really wanted was fresh towels, as they do not dry during the day, even after 2 days they’re still damp.We literally did not see one staff member over our 10day stay. There is no keys for the doors, instead you are given a pass code for entry, everyday was a challenge with the keypad, it took multiple attempts to get into your room. The cupboards in the bathroom had a putrid smell, not sure if it had something to do with the drain. The cupboards had plates , cutlery but limited cups and glasses. I do not feel it was worth the money we paid per night. My advice to the owners, go stay at another motel and have a look at the basic necessities in a self contained motel room, the bedding, linen, towels, cups , glasses, iron and ironing board.

Clean.Heater warmed room well and bed comfy.

Misrepresented the venue.....Millhouse photo doesnt depict where we stayed. Very unkept surroundings Lots of spoons but just 2 knives and 1x fork. No plunger coffee, just a plunger, no plain tea just herbal(my husband likes plain tea. No instant coffee apart from decaff. No milk provided which was a pity as the closest shop was 20mins away.

The premises were clean and reasonably modern. There were coffee/tea sachets the heater was efficient and tv was reasponable

There were no cups or mugs for coffee and no milk and only a single glass The exterior and the grounds were poorly maintained . The site has such potential and it is such a shame

No staff It is a beautiful place or it was It’s overgrown and neglected no one cares for it I was disappointed But the rooms were clean I have to say The pictures of this are out of date and should be changed because it’s a mess

The place clean

No glasses to drink from, only one bowl for our breakfasts, the pillows were not great, so noisy from the road and trains

As per the previous message sent to you.we would I'm certain have loved the place But. The place was empty with no notification from you or the Mill house that the information I had received was a lie Roy traies

We had passed the Mill house, and my wife had admired the building, and you're pictures and comments on what to expect. Only to find it locked and unattended .there was no information on the door or any information received that this was happening .After a phone call where there was no any apology for her avoidance of contacting me and just said if you drive back to Oamaru, we will house you there. So we had booked, looked forward to and drove to the Mill house only to have to return as it was infact closed I need you to take action of the illegally advertising and taking money for something that doesn't exist.. I have a booking with you to Roatonga on the 18 .I have phoned them and have been assured they have confirmed that they are, in fact, there and will be looked after with respect . Roy and Diane Traies

Did not have an opportunity to stay in the Mill House so unable to find anything to like.

Booking was made and confirmation received (including updated arrival times) yet when we arrived at the Mill House it was closed; and had apparently been closed for months! It was distressing to arrive in the evening at our accommodation and find that our anticipated one night stopover could not happen, and then need to find new accommodation at the last minute after 8pm at night. Our dinner reservation needed to be cancelled. So what should have been a really lovely evening ended up being rather stressful! This gives us no confidence in making a reset through booking.com again!

The property was closed!