Firstly, the location of the hotel is excellent, directly opposite Brugge with its wonky timber buildings and the port. The staff were absolutely amazing, with special mention to Pernille (hope that’s spelt right) at the reception - she is an asset to the hotel and to Bergen. We were kindly given a room with a view, which really made our stay magical. Breakfast was excellent, with something for everyone. I would definitely stay there again.

If I had to be critical, I would say the corridors leading to the rooms are a tad tired, but don’t let that put you off.

I think this is the best location in Bergen. It is walking distance to so many of the major sites and has a wonderful view on the harbor. We had a water view room and it was so beautiful and romantic. Sarah Belle at the front desk was so friendly and helpful. It had a very n is daily breakfast buffet in the restaurant, which also is beautiful water views. The room we had was relatively spacious and had a bathtub, which can be hard to find these days. We ordered room service one night, which was pretty good. The staff in the restaurant and bar were quite nice and helpful.

The carpet in the hallway could use a little refresh and the lobby could also could use a little uplift. It would elevate the hotel if the lobby was better decorated.

Location and breakfast fantastic. Room floor needed a good wet wipe over as fluff and debris all over floor.

Room cleaner

The room was small as expected in Europe but very comfortable and well designed. The hotel had wonderful views across the harbour to the Bryggen. It would be well worth paying extra for a Bryggen View room. The hotel wasn't right in the centre but it was only a short walk around the harbour to restaurants and sights. The Flybussen leaves for the airport nearby but only drops you off at the end of the harbour about 250 metres away on the way in from the airport due to the one way traffic system. Breakfast was amazing. Eating out in Norway is very expensive to to arrive at a massive buffet breakfast was a real treat. The staff were very helpful

Comfortable, clean chain hotel, extremely well located in central Bergen overlooking the harbour and Bryggen UNESCO site. Two minutes walk to the bus stop for the (extremely reliable) airport bus and an easy walk to explore the sites in the city centre. Unable to comment on the quality of the breakfast buffet as we had to leave early to catch a train/flight, but staff were extremely helpful and had a take-away breakfast ready for us to collect when we checked out. Much appreciated!

The first room we stayed in was large and spacious, with a huge bathroom, lovely comfortable space to relax in after a long day's travelling. The second room on our return visit was much smaller and more cramped, though still clean and well-equipped. The hotel has an old wing and a newer extension which may explain the difference.

Superb stay, magical view from the hotel over Bryggen and the harbour, everything was very well thought, free teas and coffees in the lounge downstairs which is very appreciated in winter time. Breakfast was absolutely superb, probably one of the best hotel breakfast I’ve ever had. Rituals toiletries were awesome.

Our room was definitely smaller than I expected considering the price, although very comfortable. No boots cleaning facilities anywhere in the hotel or room, which is odd considering the amount of snow outside.

This hotel is in a gorgeous and convenient location right on the water. We upgraded to a room with a small balcony and water view and it was really lovely. Made a huge difference. Breakfast was excellent and the staff was very helpful.

Unfortunately none of the rooms with two beds have a view so we had to downgrade our adult children who were traveling with us and who needed separate beds. All the rooms are small but their room was TINY. Just be aware when booking. Also, the shower in our room created a flood all over the floor. Hard to know if the drain was clogged or it was poor design.

We checked in very early (9 am) as we just arrived at the port Terminal on MS Trolljford. My husband was very sick and Mele (unsure of spelling) went out of her way to get a room (disability access needed) ready within 30 minutes of our arrival. She went above and beyond to insure we had what we needed and offered to call a doctor as well. We ate in the restaurant that night (my husband had been unable to eat much for a few days). He enjoyed the steak :) If we are ever in Bergen again, we will definitely stay at the property.

Located minutes from a famous fishmarket, not far from Bergen's World Heritage site and fjord cruise stops. If you're walking from the train station, its a straight 15min walk. Check-in and check-out was quick and efficient. Breakfast buffet was scrumptious and catered to everyone's needs. Room was clean, bed was comfortable.

The fire alarm rang twice before 7am one morning. Some of us peaked out of rooms to evacuate. Nothing happened and wished there was a PA announcement to just say it was a false alarm.

We had a great room with a balcony that looked over the water. The breakfast buffet was great, probably the best we had in Norway. The location was super for us to visit everything within walking distance. The reception and house keeping staff were knowledgeable and incredibly helpful. The restaurant staff were so kind and helpful. The restaurant has a special buffet dinner because it was Norway Constituation Day and this was excellent. All in all a great stay.

The restaurants usual evening menu was a bit basic although the staff and facilities were fine. The drumming music from a couple of the 'party' boats that are moored on the other side of the harbour was a bit annoying but it did not go on late.