The facilities at the hotel were excellent — everything was clean, comfortable, and well-maintained. The gym was especially great: well-equipped and really pleasant to use. The bed and blankets were super cozy, making for a really restful stay. The staff were absolutely amazing — friendly, helpful, and genuinely welcoming. Peter at the bar, was fantastic and made the experience even better with his great service. Also, Sigve at the concierge — his recommendations were incredible and truly made a big difference to my stay. I ended up discovering places I wouldn’t have found otherwise, and it made the trip that much more special.

While the food at the Brasserie restaurant was quite nice, the service unfortunately didn’t match the same standard. There was a noticeable difference between the warm, attentive service in the hotel overall and what I experienced at the Brasserie. One staff member in particular — I believe his name started with “M” — came across as a bit arrogant and not very approachable. In general, the service there felt less friendly and welcoming compared to the rest of the hotel, which was a bit disappointing given how great everything else was.

Amazing breakfast, highly competent bar staff, great lunchtime food and more

Only negative thing was that on our return from the Guns and Roses concert we were not able to stay in the bar area despite there being space for us. Some tables had been reserved but were not used. We were not informed that it was necessary to reserve tables for later in the evening during the hours we spent there for lunch / early afternoon. Suspect that tables may have been reserved for some celebrities that never showed up - later that night we were allowed back in the bar area and got a table

This was our second stay at the Britannia. It was as absolutely fabulous as the first time - if not better! This is a hotel that is worthy of its five stars. The attention to detail from room amenities, to the cleanliness (everywhere), to the lack of scuff marks/stains on carpets/furniture, to an amazing breakfast in the most beautiful room, and to the most incredibly friendly and helpful staff …the list could go on! The location is perfect - great for sightseeing. The choice of restaurants either within the hotel or nearby is great. We chose to return to Trondheim and the Britannia, specifically, to celebrate our anniversary - it did not disappoint! Thank you to all at the Britannia for making our stay so special!!

Absolutely nothing - it was as perfect as a hotel can be!

Location, breakfast, amenities, were all top notch! Beautiful location and wonderful bathroom. We had the smallest rooms, but had plenty of space. Bose speakers in the bathroom for the win!

The mattress was fairly stiff, which I know is a a matter of personal preference. Also, while the in-mirror television was cool, it is housed in a very large floor-to-ceiling mirror facing the bed which may or may not turn people off, depending on the vibe of the visit.

The hotel is in a great location, with many sights, restaurants, bars and shops close-by. The rooms are modern, clean and comfortable. The beds are comfortable, the mattresses are of medium hardness. The bathroom is spacious, the shower has great water pressure. The hotel has 3 onsite restaurants, I tried the brasserie which was good but there are also a number of other good restaurants within walking distance to the hotel. Don't miss the hotel spa, which has 5 different types of saunas a decent pool and a seawater hot tub, not too mention the great treatments, cosmetic products etc. Breakfast is amazing as well.

There were a few minor issues: when booking always specify that you want a street facing room, otherwise you will be looking at an unimpressive internal courtyard and you will be looking at it through small windows. I was staying in a superior 1897 room which had very (and I mean very) limited closet space. It had space for maybe 5-6 items. The toilet paper and the tissues felt a little bit of a cheap quality, this would be such an easy upgrade and would better fit with the whole experience.

breakfast was superb. staff a joy. gym excellent.

these new modern lighting gimmicks make it awkward to control. brushed the pad on way to toilet in the night and the whole room lit up. im quite tecky, but imagine an older or less tecky person could struggle with everything being controlled by an touch pad. probably would have mastered it given more time

The staff was great. We had to completely cancel and reschedule our train to Bergen at the last minute and Florence Echarri took the time to help us get it all arranged. We also had to get a new booking for a hotel in Oslo for one night due to the changes and she found us a lovely room at the Hotel Bristol. Just over the top customer service. The breakfast buffet was excellent and the room was lovely. Bottom line is that the Britannia Hotel was the best hotel of the seven we stayed in during our trip to Norway.

Nothing. A aspects of what you would want from a hotel stay were excellent.

Words cannot describe adequately the experience in Britannia and the vision of the owner that goes down to the guests. This is a hotel we will surely remember and try to bring friends to enjoy it. The details make the difference and the ambience of the place is truly unique. We have been to Four Seasons in 3 different cities, but we did not feel the same. As for the breakfast, there is little you can say. Unparalleled. The variety and the quality of the food offered is superb. Lastly, the staff was very polite, helpful and attentive in a simple, nice way. Above all, you get all these at an affordable price. I would rate it 11 if I could. The fact that this hotel is in Trondheim with the magnificent Nidaros Cathedral in less than 5 minutes away, makes it a real must. We will try visiting again in Christmas time.

Beautiful facility, convenient to center of town, amazing bar, friendly helpful staff, fast elevators

The lighting system in the rooms is super complicated - we could never figure out how to turn on just the lights we wanted, when we wanted. Our friends had the same opinion. Also a soap dish in the bathroom would have been useful.

If you're seeking a little spot of luxury then you'll find it here! From the staff to the shower and everything in between is superb! I can't recommend highly enough. Plus, the bed, pillows and duvet were like how I imagine sleeping on clouds - incredible.

I'm saying this tongue in cheek - I wanted to purchase the pillows but it wasn't possible. I'd urge the hotel to rethink this, particularly with international visitors who're unable to get them shipped outside of Norway.