I have stayed in this property few times, the staff are all amazing ( consistently) they are always ready to help and always happy, from the all Security staff to the Reception desk specially Aldy who assisted us during check in and check out. The room is clean and well maintained The location is perfect. I want to give extra thank you for assisting me with my Auntie - they provided a wheelchair for her to use until we checked out and all staff are always ready to assist us. Also I have left my bag with valuables ( as I kept it inside a drawer, so I forgot :-( ) they have contacted me about it and safely handed back to me… And thank you for the birthday surprise for me Mom :-) Well done to the Management for having an amazing team. Well done!! Thank you and see you all soon!

Nothing at all …

One bedroom executive was very spacious for my family of 3. The location was really convenient. Room service requests for towels and toilet paper was pretty quick. The kitchen is well equipped with plates, utensils, dishwashing liquid and even a sponge. Drinking water was also available. Staff was very professional and nice. They helped bring our bags up to our room upon check-in. Upon checking out, they even helped up with finding and waiting for our Grab- Traveling pregnant with a child, I thought that was very kind of them. Cons: The shower had some mold build up. The breakfast buffet was disappointing. Eggs were oily and the longganisa tasted weird. Glad we didn't pay it in advance because there were better breakfast options at Glorietta anyway.

Location of course is excellent being right there with Glorieta and SM Makati. The room was very accommodating, clean and spacious. I have no negative issues and concerns with the room. Usually I am in PH 18 days or more. It would be nice if Ascott would offer long stay rates to make it more affordable. The breakfast buffet was good. I want to also thank the staff overall in every department for the awesome hospitality and kindness they show to their guest.

As I had mention long term rates starting at 1 week.

GREAT LOCATION

ONE ROOM APARTMENT HAS ONLY ONE TOILET INSIDE THE ROOM. GUESTS WILL HAVE TO COME INTO THE ROOM TO USE THE TOILET. THIS IS NOT GOOD

Everting is amazing, this hotel is made to make you comfortable in every way And the location is amazing

I stayed for a week and what I did like that the receptionist didn’t do any effort to help with choosing the room, so my first impression were so bad, but beside the receptions every other employee were amazing I wouldn’t mention that if I didn’t see the reception staff not willing to help sometimes ;) but at the end, I recommend this hotel to everyone.

This is my second time staying at this property and it did not disappoint! We had a large 3 bedroom apartment which was perfect for my family. The property is in an excellent location in the heart of Makati and very convenient for dining and shopping. The staff and service are top notch which is what is to be expected from this property chain. The breakfast buffet at their restaurant had a wide variety of foods to choose from and everything tasted fresh and delicious.

Overall this property is excellent, however I can see that the rooms are due for an update and a refresh because of it's age. But that would not deter me from staying here again.

Proximity from the airport, shopping, very respectful staff, the suite of rooms within one unit and this time the breakfast spread. The breakfast has improved a lot. They tweaked the food spread by changing or adding a few dishes and made the whole spread fit together and complimentary to each other. My suggestion. I would lose the pudding but add a fish dish such as - bangus or salmon or another local fish from the Philippines.

I have been staying at Ascott every time I go home to the Philippines and would come to Manila. On this trip, the keycards were new but were not working properly in all the elevators so much so that I have to have all my cards re-programmed almost everyday during my 4-day stay. It was just cumbersome especially when you are carrying a lot or if you are in a hurry to go to your room and cards won’t work when you get to the elevator. Hopefully they resolve this issue soon.

Facilities and Location

N/A

clean room

quite pricey

Friendly staff. Great location, great amenities and rooms are big and clean.

The call center is not in sync with the people from reception. I.e. Reception downstairs confirmed that she extended our stay for another day. Then we keep getting calls in the room asking if we are checking out already. We also asked for late checkout, calling from the room, but when we confirmed downstairs, we were advised that cannot stay longer. We booked another room for a guest, got a call that the room is ready, went down to get keys and was advised that room is not available