Iconic hotel, did not disappoint

Amazing hotel with everything you need. The pool, the gym, spa, and other recreational activities is top notch. The hospitality is exceptional. Philippino has the greatest respect ever. You will always love the people. They great your from the heart and respectful. Jade was the best, cleaned our rooms, sort us out with amenities. Amazing bloke of a person. You won't regret booking this Amazing hotel. The breakfast is amazing. Chinese restaurant in the hotel. Close to pretty much everything you need. The mall is close by if you want to go out to eat. The staff are friendly and reliable. Tell you what you need to know. Just book it and enjoy the Amazing experience of Makati and Manila. I'm coming back for another stay.

Nothing. Impressed with everything.

It is a 5-star hotel, so everything was mostly good as expected. They have a good selection of wines and Champagnes.

The Grill restaurant is closed on Mondays. I don’t understand. The only alternative for lunch is either a buffet, or just small selection of foods in the lobby, which is nice, too, but not perfect as it should be. The staff of room service needs to get more training. A bottle of Champagne must be served chilled and in a bucket of ice, not WITH some ice on the side to be put to a glass… These are small things but in such a hotel, everything should be perfect.

Second of 3 overall stays during me and my wife's Asia trip celebrating a milestone birthday of hers. Exceptional and unquestionable service as always. This is why they have the reputation they have. Tried their lobby restaurant which was fantastic from what we ordered and left us more satiated than we expected with no room for dessert. Highly recommended as always. We will be returning again for our final stay in 10 days (as of the 14th of March) and as per our first stay, we were able to leave some of our non essential luggage with them for safe keeping. A++

No complaints whatsoever.

A very comfy, very classy hotel, placed in a very good neighborhood (financial district, old airport tower, close to current airport and few malls). Very polite staff and very exquisite atmosphere.

Making the room required some effort. No button, no ”make up my room” card. Might have been an exception for that very room, but is fair to mention it. 45 min for getting some ice in the room is not quite the norm for a 5* hotel. Getting also an invite to book your own taxi on Grab is equally not the norm for a 5*. Quick warning: the slabs in the bathroom were extremely slippery when wet. I can clearly see the legal trouble coming rather sooner than later. Lastly, the smokers terrace (3rd floor) was resembling rather as a prison walk in inner court than a comfy 5* place. 4 tables, 4 chares and two fixed ash trays, standing in a corner.

"Wonderful Stay at Shangri-La Makati" I had a fantastic stay at Shangri-La Makati. The rooms are spacious, clean, and beautifully designed. The service was exceptional – the staff was friendly, professional, and always willing to help. The location is perfect, right in the heart of Makati, close to malls, restaurants, and key attractions. Breakfast was delicious and offered a wide variety of options. The hotel facilities, including the pool and spa, were top-notch. Highly recommended for anyone looking for a luxurious and comfortable stay in Manila.

Location design of hôtel services staff all. Everything was perfect. Mr Erik from the desk office is very nice good man, helped us and care us a lot. Professionnel smile always. He desseves very good appréciation.

The happy hour for alchool is only from 5pm to 7pm. Westerner tourist people come back to the hôtel after 7pm. Westerner customer diner time is after 8pm. How can we profit of alchool time? Also the smoking zone is not covered in case of rain. During my stayed there, it was raining every day then was not easy for me not convenient for smoking. Need gazebo and more chair.

Everything was perfect. Very well organised and super friendly staff. It was just a very relaxing and great stay. The breakfast was very nice. The buffet is extremely diverse.

When we entered our hotel room the temperature was just below 18 degrees Celsius which is just freezing and way too cold. We adjusted the air conditioning and turned it off while sleeping and the temperature was between 23 and 24 degrees Celsius which is just perfect considering it's always hotter than 25 degrees Celsius outside and around 30 degrees Celsius in the afternoon. Energy consumption is way better if the air conditioner temperature are set some degrees higher.

The hotel isn't too far from the airport. The staff were brilliant, helpful, fast and great at communicating. The room itself is spacious, clean and enough for 2 nights stay. Excellent sized gym with sauna, steam room, cold dip and jacuzzi attached.

This isn't an incident with the hotel but another guest where an Asian man touched my husband without consent twice after being told 'no' and 'stop' at the sauna room. I have informed the staff at the wellness centre and hopefully they have investigated this by checking the cctv camera outside the changing room to find out who the guest was. This shouldn't be happening where a man feels vulnerable in supposedly safe space.

Booked for my mom and her friend for an event. She said it was nice. Event was okay. She did not complain about anything which was good.

I had a few conversations with the staff online trying to clarify check-in time. Took a bit more effort since we had to personally call front desk or staff to clarify check-in time. Issue was cleared out after the call. So tip for future bookers. If staff don't reply within a few hours, maybe call them to clarify any booking or time issues. I believe this will apply to any and every booking made to every hotel.